Intake Coordinator

Stand Together is a philanthropic community that helps America’s boldest changemakers tackle the root causes of our country’s biggest problems, from education to the economy, broken communities, and toxic division, among dozens of other pressing issues. We provide our partners with access to resources including funding, thought leadership, a network of peers, and a playbook for applying proven principles to transform lives and society. 

As a Conference Center Intake Coordinator, you will work closely with internal teams across the Stand Together community to ensure seamless event planning and execution within our Conference Center. Acting as the first point of contact for internal business partners seeking to book meetings, you will coordinate the initial booking process, manage incoming inquiries, provide detailed information about the facility's services, and assign conference rooms based on meeting requirements like capacity, room configurations, IT capabilities, and availability. By ensuring program details are accurately captured and communicated to the various conference center functions, you will contribute to the team's ability to foster collaboration and innovation across the organization and enable impactful meetings and events that drive our mission forward. 

• Serve as the primary point of contact for internal business partners seeking to book meeting spaces, providing professional and timely support during the intake process.
• Work in conjunction with the events team and other internal capabilities to set up discovery calls to better understand meeting expectations. 
• Review room requests and assign spaces based on meeting requirements, including room capacity, configurations, and technology needs, ensuring optimal utilization of the facility.
• Coordinate IT and AV needs, collaborating with relevant teams to ensure technical requirements are met for events.
• Maintain the Conference Center's scheduling system, ensuring room bookings and configurations are accurately recorded and up-to-date.
• Handle last-minute adjustments or conflicts in room assignments, communicating effectively with all stakeholders.
• Apply organizational guidance related to space usage, capacity limits, and safety regulations.
• Collect and act on feedback through post-meeting surveys to continuously improve the booking experience.

• 2+ years of experience in customer service, sales support, or hospitality roles.
• Strong organizational skills, multitasking abilities, and a problem-solving mindset.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and familiarity with scheduling software or room booking systems.
• Exceptional verbal and written communication skills, with a commitment to providing professional customer service.
• Ability to thrive in a fast-paced, high-volume environment and handle last-minute changes with ease.
• Enthusiasm to contribute to Stand Together's vision and principled approach to solving problems, and a commitment to stewarding our culture, which champions values including transformation and innovation, entrepreneurialism, humility, and respect.

• This role is based in our Ballston Exchange headquarters, requiring in-office presence and ability to occasionally work after hours. Regular interaction with internal business partners is essential to ensure smooth event coordination and exceptional service.

Our Values: Working at Stand Together is different from many other organizations. Our culture is deeply rooted in Principle Based Management® (PBM®), a framework guided by the principles that drive human progress, such as dignity, openness, and bottom-up empowerment. PBM® empowers our employees to be entrepreneurial, to innovate, and to continually drive transformation.   

We believe diversity fuels creativity, broadens knowledge, and helps drive success, and that is why we’re proud to be an Equal Opportunity Employer and strive to treat all employees and applicants with honesty, dignity, respect and sensitivity.