HR Services Representative II-Bilingual (Spanish)

Staples is business to business. You’re what binds us together.

Our Human Resources team has one goal: create solutions and services that foster an inclusive and innovative culture. We act as strategic partners to deliver innovative learning and development opportunities, comprehensive compensation, and benefit solutions, recruiting tools and more to attract new talent and excite existing talent. We’re a compassionate, hardworking, and dedicated team that knows our work makes an impact on our company every day. 

What you’ll be doing:

The HR Services team provides extraordinary care to our managers and associates with the goal of driving superior associate satisfaction.  This position is for individuals who are exceptionally customer-focused and who enjoy handling our associate’s HR, Benefit and Payroll needs while bringing their own diverse interests and passions into work every day. The HR Services Administrator will service a high volume of associate inquiries through various channels (phone, email, etc.) with an elite level of customer service.

This role serves as primary support for all disciplines of Human Resources including but not limited to payroll, associate relations, benefits, workers compensation, leave of absences, talent management, talent acquisition, unemployment and compensation.

We handle a large volume of contacts, working in multiple HR Systems simultaneously to manage the HR Services administration processes.  We strive to resolve issues within a reasonable timeframe, typically 24 business hours or less.

What you bring to the table:

• Exceptional Customer service and communication skills.
• Ability to do multiple tasks simultaneously.
• Ability to process high volumes accurately and efficiently.
• Impeccable attention to detail
• Ability to maintain a high-quality experience, providing exceptional support to both internal and external partners.
• Self-starter who is highly organized and able to successfully manage competing priorities.
• Seek ways to improve processes and work more efficiently.
• Ability to put the customer First… Always.   

Qualifications:

What’s needed- Basic Qualifications:

• BS/BA in Business administration or equivalent work experience
• Fluent in both English and Spanish
• 1+ years of experience working in a business, customer service, HR, or related environment.

What’s needed- Preferred Qualifications:

• HR, Benefits or Payroll background
• Bilingual in Spanish
• Excellent interpersonal skills, including proven ability to interact with all levels, both within and outside of organization.
• Demonstrated ability to problem solve and apply critical thinking skills, including the ability to think analytically and creatively, under pressure, to solve problems with high sense of urgency.
• Ability to handle difficult situations professionally and sensitively.
• Ability to work in fast paced, confidential, time-sensitive environment and have excellent organizational and follow-through skills.
• High sense of urgency required with the ability to work in fast paced, confidential, time sensitive environment.

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits