Project Manager

StarCompliance software offers highly configurable web-based applications, which automate firm-wide business processes to increase compliance workflow efficiencies while reducing operational risks. The Project Manager is a client-facing role with primary responsibilities for managing multiple implementations. This involves being an intermediary between the end client, product development, customer support and sales.

• Oversee and manage multiple implementation projects
• Produce and obtain signature of Change Orders and Statements of Work
• Work with assigned StarCompliance and client resources to
• Create, maintain, and manage project plans
• Track and drive deliverables, including client sign-off
• Manage dependencies, risks, issues, changes
• Manage internal and client escalations
• Manage project time tracking and reporting
• Conduct necessary site visits
• Manage client and stakeholder expectations throughout the implementation lifecycle
• Facilitate user feedback sessions to identify problem areas and product enhancement opportunities
• Provide regular reporting to Professional Services management
• Measure and improve project quality
• Work with Professional Services management and other Project Managers to implement the latest best practices

• Minimum 8 years as a Project Manager in a software or information services organization
• Bachelor’s degree in business administration, computer science, or a related degree -or-
• Professional Project Management accreditation (e.g. APM, PMI, PRINCE2)
• Strong interpersonal skills working with clients and internal technical and analytical staff
• Previous project management experience essential
• Excellent written and verbal skills to document project risks/issues and track milestones
• Excellent attention to detail and process-driven methodologies
• Proactive approach to leading a team, managing a project, and problem-resolution

• Experience managing, implementing, or supporting software implementations in the financial services industry preferred
• Full Software lifecycle project management experience preferred
• Previous experience working with colleagues and clients in a different time zone preferred
• Previous experience working on client sites for consultancy or software delivery firms preferred
• Knowledge of code of ethics regulations and compliance risks ideal but not required
• Strong negotiation skills preferred