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Sr. Enterprise Delivery Manager

Stardog, the leading Enterprise Knowledge Graph platform, turns data into knowledge to power more effective digital transformations. Industry leaders including Bosch, NASA, and Raytheon use Stardog to create a flexible data layer that can support countless applications. One of Fast Company's prestigious Most Innovative Companies, Stardog is a fast-growing venture-backed company with a globally distributed team.


Sr. Enterprise Delivery Manager  (Flexible Location)


Overview: 

Responsible for overseeing the successful delivery and implementation of Stardog’s Enterprise Knowledge Graph and Voicebox solutions for our Enterprise customers. You will manage the end-to-end project lifecycle, ensuring alignment with customer requirements, on-time and on-budget delivery, and high-quality outcomes. Acting as the primary liaison between customers and internal teams, you will coordinate resources, mitigate risks, and provide clear communication throughout the project. You will handle multiple concurrent projects, driving continuous improvements in processes, and ensuring a seamless transition from implementation to ongoing support, enabling customers to realize the full value of our solutions. We are a remote-first company. You need to be comfortable with and have experience working remotely. You must have strong communication skills as much of our interactions will be over email, chat, and PR where it's harder to get your point across.


Requirements
  • Overall 10+ years of enterprise software experience, with at least 5+ years in implementation managementPrevious experience with subscription billing and/or revenue implementation projects is a strong plus.
  • Proven experience collaborating with top-tier Global System Integrators (e.g. Deloitte, PwC, Ernst & Young (EY), Accenture) to drive enterprise-level delivery and partnership programsLead end-to-end project management for the delivery and implementation of enterprise knowledge graph solutions, ensuring alignment with customer requirements and business objectives.


Responsibilities
  • Serve as the primary point of contact between clients and internal teams, including sales engineering, professional services, engineering, and customer success, to ensure successful project execution.
  • Develop detailed project plans, timelines, and resource allocations, ensuring on-time and on-budget delivery while maintaining high-quality standards.
  • Proactively identify and mitigate risks or issues, driving resolution to ensure smooth project progression and stakeholder satisfaction.
  • Collaborate closely with pre-sales and technical teams to ensure seamless handoff and a strong foundation for implementation projects.
  • Oversee multiple concurrent projects with enterprise clients, providing consistent updates, managing expectations, and ensuring customer satisfaction throughout the project lifecycle.
  • Track and report on project milestones, deliverables, and KPIs to internal and external stakeholders, including executive-level reporting.
  • Drive continuous improvement in project delivery processes, leveraging feedback, lessons learned, and best practices.
  • Successful candidates must have strong communication and problem-solving skills with strong customer focus with a results-outcome orientationExecutive presence and comfort. You have experience and are comfortable with C-level communication.
  • Comfortable working with and managing ambiguity and uncertainty.
  • Proven ability to present technical solutions effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business solution topics
  • Demonstrated experience leading teams of architects, consultants, and developers.
  • Demonstrated experience driving adoption through achieving business goals and innovation.
  • Demonstrated experience working with a cross-functional and geographically dispersed team.


Benefits
  • Competitive salary.
  • Comprehensive health insurance.
  • 401(k) retirement plan.
  • Remote work.  
  • Some travel to customer sites possible.
  • Dynamic and collaborative work environment with opportunities for growth and advancement.
  • Flexible PTO Options.


Stardog is proud to be an Equal Employment Opportunity Employer. Individuals seeking employment at Stardog are considered without regard to race, color, religion, sex, age, national origin, disability, veteran status or any other characteristic protected by law. 

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Average salary estimate

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$100000K
$130000K

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What You Should Know About Sr. Enterprise Delivery Manager, Stardog

Stardog, the leading Enterprise Knowledge Graph platform, is on the lookout for a dynamic Sr. Enterprise Delivery Manager with a flexible location to join our innovative team. Here at Stardog, we turn data into knowledge to drive successful digital transformations for industry giants such as Bosch, NASA, and Raytheon. In this role, you'll oversee the successful delivery and implementation of our Enterprise Knowledge Graph and Voicebox solutions, acting as the crucial link between our customers and internal teams. Your expertise will ensure that projects are completed on time, within budget, and to the highest quality standards. Leading multiple concurrent projects, you'll liaise with various stakeholders to mitigate risks and enhance processes, ensuring a seamless experience from initial implementation through ongoing support. This position requires exceptional communication skills as much of our collaboration takes place in a remote environment. You'll have the opportunity to work alongside premier Global System Integrators while managing the complete project lifecycle, tailoring solutions that meet our customers' unique needs. Join us at Stardog to help our clients harness the full power of their data while enjoying a supportive and flexible work culture that promotes personal growth and career advancement.

Frequently Asked Questions (FAQs) for Sr. Enterprise Delivery Manager Role at Stardog
What skills are essential for the Sr. Enterprise Delivery Manager role at Stardog?

The Sr. Enterprise Delivery Manager role at Stardog requires at least 10 years of experience in enterprise software, with a strong emphasis on implementation management. Proven skills in project management, excellent communication, and the ability to collaborate effectively with cross-functional teams are crucial. A background in subscription billing or revenue implementation projects is a plus, along with experience working with major Global System Integrators like Deloitte or Accenture.

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How does Stardog support its Sr. Enterprise Delivery Managers in their remote work?

Stardog fosters a remote-first culture, providing tools and support that enable Sr. Enterprise Delivery Managers to thrive in a flexible work environment. Regular team meetings, collaborative platforms, and clear communication channels help maintain connection and productivity, ensuring that project management tasks can be efficiently executed regardless of location.

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What is the project lifecycle like for a Sr. Enterprise Delivery Manager at Stardog?

The project lifecycle for a Sr. Enterprise Delivery Manager at Stardog involves overseeing projects from initiation to closure. This includes developing detailed project plans, managing timelines and resources, and ensuring that all team members are aligned with customer objectives. Regular updates and stakeholder management are key components, maintaining transparency and ensuring high levels of client satisfaction throughout the delivery process.

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What kind of growth opportunities are available for Sr. Enterprise Delivery Managers at Stardog?

Stardog values personal and professional development, offering various growth opportunities for Sr. Enterprise Delivery Managers. Employees are encouraged to engage in continuous learning through training programs, mentorship, and collaborative projects. With a dynamic environment and exposure to top-tier clients and projects, there are ample chances for career advancement.

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What is Stardog's company culture like for Sr. Enterprise Delivery Managers?

Stardog's culture is dynamic and collaborative. Sr. Enterprise Delivery Managers work in a supportive environment where teamwork and innovation are encouraged. With a commitment to inclusivity and employee well-being, the company promotes a flexible work-life balance and values the contributions of its team members.

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How does the Sr. Enterprise Delivery Manager role engage with clients at Stardog?

As a Sr. Enterprise Delivery Manager at Stardog, you will serve as the primary point of contact for clients, ensuring their needs are met throughout the project lifecycle. You will communicate regularly with clients to provide updates, address concerns, and ensure they are getting the most value from the solutions provided. Building strong relationships with clients is key to successful project outcomes.

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What qualifications set apart successful candidates for the Sr. Enterprise Delivery Manager position at Stardog?

Successful candidates for the Sr. Enterprise Delivery Manager position at Stardog typically have over 10 years of experience in enterprise software, with a focus on implementation management. Strong communication and collaboration skills, along with experience in managing complex projects and leading cross-functional teams in a remote context, are qualities that make candidates stand out.

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Common Interview Questions for Sr. Enterprise Delivery Manager
How do you ensure project success as a Sr. Enterprise Delivery Manager?

To ensure project success, it's essential to have a clear project plan that outlines objectives, timelines, and resources. Maintaining open communication with stakeholders and proactively identifying risks is crucial. I also focus on continuous improvement based on feedback and lessons learned from previous projects to enhance future performance.

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Can you describe your experience in managing multiple enterprise projects simultaneously?

Managing multiple enterprise projects requires excellent organization and time management skills. I prioritize tasks based on deadlines and business impact while using project management tools to track progress and identify potential bottlenecks. Regular check-ins with teams and stakeholders help ensure alignment and keep projects on track.

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How would you handle a situation where a project is at risk of going over budget?

In the event of a budget risk, I would first analyze the situation to identify underlying causes. It's important to communicate transparently with stakeholders about the risks and explore options to mitigate costs. Implementing corrective actions promptly can help realign the project and ensure that it stays within budget.

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What strategies do you use to manage stakeholder expectations?

To manage stakeholder expectations, I prioritize transparency and regular communication. Setting realistic timelines and keeping stakeholders informed of project progress, challenges, and successes helps build trust and ensures everyone is aligned with project goals. I also encourage feedback to adapt and refine approaches as necessary.

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What role does communication play in your project management approach?

Communication is fundamental in project management. I strive to create an environment where team members and stakeholders feel comfortable sharing ideas and concerns. Clear, concise communication helps prevent misunderstandings and keeps everyone on the same page regarding project objectives and timelines.

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How do you approach risk management in your projects?

I approach risk management by conducting thorough risk assessments at the project's outset. Ongoing monitoring of risks throughout the project lifecycle allows me to address potential issues proactively. By establishing contingency plans and maintaining open communication, I can mitigate risks effectively and minimize their impact on project delivery.

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Describe your experience with cross-functional teams.

Working with cross-functional teams is a cornerstone of my project management approach. I have experience leading teams of architects, consultants, and developers, fostering collaboration among diverse skill sets. I promote a culture of teamwork, ensuring that each team member's expertise is utilized effectively toward achieving project goals.

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What techniques do you use to drive continuous improvement in project delivery?

I leverage feedback from stakeholders and project team members to identify areas for improvement. Conducting post-project reviews allows the team to reflect on successes and challenges, enabling us to document lessons learned and adjust processes accordingly. Adopting best practices and new methodologies can also drive efficiency in future projects.

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How do you ensure client satisfaction during project delivery?

To ensure client satisfaction, I maintain consistent communication and provide regular updates on project status. Actively soliciting client feedback throughout the process allows me to address concerns quickly and adjust the project scope if necessary. My goal is to build strong relationships based on trust and exceed client expectations.

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What is your experience with leading C-level discussions around technical solutions?

My experience with C-level discussions involves preparing tailored presentations that bridge the gap between technical and business aspects. I focus on demonstrating the strategic value of our solutions, addressing key business objectives, and articulating how our technology can drive measurable results in a way that resonates with senior executives.

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To empower organizations to make the best possible decisions — based on accurate, timely, available data — by overcoming the data silo problem.

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Full-time, remote
DATE POSTED
November 29, 2024

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