Help Desk Analyst (Information Systems Specialist 4)

Initial Posting Date:09/04/2024Application Deadline:09/15/2024Agency:Parks and Recreation DepartmentSalary Range:$4,741 - $7,170Position Type:EmployeePosition Title:Help Desk Analyst (Information Systems Specialist 4)Job Description:Do you have experience in providing help desk support for an IT department? Do you use your IT knowledge and skills to provide desktop and mobile device support?If this sounds like you, come join our team as a Help Desk Analyst and support one of Oregon's greatest resources - State Parks!This position falls under the classification Information Systems Specialist 4.Our MissionOregon Parks and Recreation Department's (OPRD's) mission is to provide and protect outstanding natural, scenic, cultural, historic and recreational sites for the enjoyment and education of present and future generations.Our Operating PrinciplesOPRD believes Operating Principles are core values that, if mutually accepted and supported by all employees, will create a connected, respectful, and trusting work environment. Our Operating Principles are: Accountability, Commitment, Empathy, Empowerment, Fun, Integrity, Respect, & Well-being.What you will do:You will support office and park staff in the utilization of common technology. Support will include all aspects of windows devices and mobile devices.For a complete list of duties click HEREMinimum Qualifications:• Three (3) years of information systems experience in Microsoft operating systems, desktop, and mobile device support.OR• An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field;AND• one (1) year of information systems experience in Microsoft operating systems, desktop, and mobile device support.Special Requirements:• To be hired, you must have a criminal records and driving records check that meets OPRD Criteria at the time of hire, and throughout employment.• You must have a valid driver's license at the time of hire and throughout employmentWhat we are looking for (Desired Attributes):The following are skills that we have identified as key to success in this Help Desk Analyst role at OPRD. These are the attributes we are looking for in our top candidate. If you have these skills, please let us know in your application.• Skill in listening to what people say and asking appropriate questions to obtain needed information.• Skill in providing exceptional customer service.• Deep knowledge and skill in Microsoft operating systems, Microsoft Active Directory, Cisco network and security solutions, desktop software and licensing schemes.• Experience must include desktop and mobile device support.What's in it for you:This is a fantastic opportunity to support millions of visitors connecting with the best state park system in America. You will work with a team of supportive, talented and highly motivated professionals. And, you'll receive a generous benefits package including:• Excellent medical, vision, and dental benefits package for the employee and qualified family members with a very low monthly out-of-pocket cost;• Optional life insurance, short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and child care expenses;• 11 paid holidays per year;• 3 additional paid "Personal Business Days" per year that you may use at any time;• 8 hours of sick leave accumulated every month;• Progressive vacation leave accrual, starting at 8 hours per month;• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP);• Opportunities for career growth and development.How to Apply:Your candidate profile, including work experience and Resume are the perfect place to display your interest in the position and highlight the skills and experience you will bring, making you the best candidate for the position. Submissions are screened for consistency of information and communication skills at the professional level (attention to detail, spelling, grammar, etc.).• *A Resume is required in addition to your completed application.**• External Applicants: Click on the "Apply" link and submit your application. View this video for help.• Internal Applicants (Current State of Oregon employees): Apply via your employee Workday account. View this knowledge article for help.After You Apply:• Log in to your Workday account (application site) before the job announcement closes to see if you have any pending tasks or actions. These can be found under the "My Applications" section. Make sure to complete these tasks or actions before the job announcement closes.• Be sure to check both your email, including junk folder, and Workday account for updates regarding this recruitment.• Eligible veterans will be given veterans' preference. If claiming veterans' preference, please be sure to check your Workday account for pending tasks or actions under your "My Applications" section - this is where you will be asked to upload your qualifying preference documentation after you apply.Additional Information:• This position is full-time, Permanent, and is located at Salem Headquarters.• Position is mostly remote with onsite work needed to address hardware and customer support needs. Some travel to parks will be required.• For questions, you can contact the hiring supervisor Bob DeVyldere at 503-689-3259, or Bob.DEVYLDERE@oprd.oregon.gov.• This position is represented by Service Employees International Union (SEIU).• The salary listed is at the non-PERS rate. Public Employee Retirement System (PERS) eligible employees will have their base salary increased by 6.95% and pay the 6% employee contribution to PERS. If you are not yet PERS eligible, the 6.95% pay increase and employee contribution will be effective upon PERS eligibility.• This announcement may be used to fill future vacancies as they occur.• Please save a copy of this job announcement for your reference, as it may not be available for you to view after the job closes.• Please review the Classification and Compensation page for more details on the classification, or you may visit our website for information on the job offer process following pay equity• Oregon Parks & Recreation Department does not offer visa sponsorships. Within three days of hire, all applicants will be required to complete the US Department of Justice Form I-9, confirming authorization to work in the United States. Oregon Parks and Recreation Department uses E-Verify to confirm that applicants are authorized to work in the United States.Questions/Need Help?Email: OPRD.Recruiting@oprd.oregon.govFollow Oregon Parks & Recreation Department onFacebookInstagramOregon Parks and Recreation Department is an equal opportunity, affirmative action employer, committed to diversity and pay equity.