Account Manager- Enterprise

Who we are

About Statsig

Statsig is on a mission to fundamentally change how software is built, tested, and shipped. Thousands of companies use Statsig to deploy features safely, run experiments that drive understanding of their customers and business, and analyze user trends to inform their next investment areas. This isn't just about building a better A/B testing tool; this is about catalyzing positive change in how builders build, ultimately resulting in better products and happier customers!

About the Team

Experimentation is Statsig’s marquee product, and serves as the “front door” for most customers onto the Statsig platform. We pride ourselves on having the most advanced product experimentation offering on the market today, available in both a hosted (Statsig Cloud) deployment mode or native to customers’ warehouses (Statsig Warehouse Native).

Statsig’s Experimentation team is constantly working to push the boundaries of product experimentation tooling, integrating cutting-edge statistical methods that enable our customers to run more accurate experiments, faster. We are constantly leveling up our experimentation tooling to decrease the friction of scaling experimentation across teams.

What you’ll do

You’ll partner with our Account Management and Enterprise Engineering teams to drive customer satisfaction and oversee all commercial-related tasks with customers. You’ll be the primary relationship manager with your customers, responsible for the onboarding, health monitoring, strategic alignment, cross sell and expansion, renewals, and liaising for various internal functions and your customers.

Responsibilities

Commercial Management:

• Negotiate and finalize contracts, pricing agreements, and terms in collaboration with internal stakeholders and legal teams.

• Drive revenue growth by identifying opportunities for account expansion, renewals, and upselling.

• Navigate complex customer organizations to promote the expansion of Statsig into additional departments, business units, and use cases.

• Track and analyze account performance, revenue forecasts, and other key metrics to provide accurate reporting to management.

• Collaborate with the sales team to develop account strategies and support the acquisition of new customers.

Customer Relationship Management:

• Regularly assess customer health and success metrics to drive retention and identify areas for improvement.

• Proactively engage with customers to ensure satisfaction, address concerns, and identify upselling and cross-selling opportunities.

• Develop and maintain strong relationships with key stakeholders, acting as the primary point of contact for all customer-related matters.

• Conduct regular business reviews and provide strategic recommendations to maximize customer value and achieve their desired outcomes.

• Understand customer needs, goals, and challenges to provide strategic guidance and build long-term partnerships.

Internal Collaboration:

• Work closely with cross-functional teams, including sales, marketing, product, and enterprise engineering, to align strategies and deliver exceptional customer experiences.

• Proactively identify and address any customer challenges or issues, working cross- functionally to drive timely resolutions.

• Collaborate with the marketing team to support customer marketing initiatives, such as case studies, testimonials, and referrals.

• Provide insights and feedback from customers to inform product roadmap and enhancements.

• Solve the challenges you face with processes improvements that increase our team’s effectiveness in supporting our customers and driving revenue expansion.

• Serve as an advocate for customers, ensuring their needs and requirements are communicated effectively internally.

Who you are

Statsig is looking for an Account Manager who lives the Statsig values and has demonstrated a successful track record in complex solution selling. You are a highly motivated, revenue oriented individual, looking for an opportunity to shape and define our enterprise account management function while working closely with cross-functional teams.

Our ideal candidate for this role is someone with extensive success in revenue driving enterprise-level customer success / account management, or success in enterprise sales who is looking to transition into a post sales role. Our next account manager will be well versed in the principals of enterprise customer success, and will be able to drive expansion and add-on revenue within their customer base.

Qualifications

• Proven experience in net new or expansion sales, revenue driven account management or customer success roles. (4+ years’ experience).

• Excellent communication, negotiation, and interpersonal skills.

• Self-motivated, proactive, and results oriented.

• Experience engaging with executives and able to successfully navigate all levels of organizations.

• Analytical mindset with the ability to interpret data and derive actionable insights.

• Strong understanding of customer relationship management principles and practices.

• Repeated success managing large and complex customer relationships, driving value for the relationship as well as revenue expansion.

• Bachelor's degree (or equivalent experience).

• Familiarity with software development processes and consumption-based pricing is a plus.

• While this role is remote we are currently only considering candidates located in the San Francisco Bay Area

  Please note that this job description is subject to change and may not include all responsibilities or qualifications required for the role of Experimentation PM at Statsig.