Teller (traveling position - North Spokane)

As a Teller at STCU, you'll engage in providing exceptional service to members by executing transactions accurately and efficiently. Your role involves identifying members' needs, offering appropriate products, and creating remarkable experiences for them. You'll also handle account management tasks while ensuring confidentiality and security as part of maintaining member trust.

To apply for the Teller position at STCU, you'll need a high school diploma or equivalent and a minimum of six months of customer service experience, preferably in a retail environment. Cash handling experience is also crucial as you will be managing financial transactions daily.

STCU offers comprehensive training for new Tellers that focuses on core skills essential for the role. You'll gain in-depth knowledge of credit union products and services, allowing you to better assist members. Continuous learning is encouraged, ensuring you stay updated on regulatory and procedural changes.

Yes, the Teller position at STCU involves traveling to multiple branches, including Indian Trail and Northtown Square, to provide coverage as needed. This travel is essential for supporting the branch team and ensuring all members receive consistent service.

STCU provides a competitive package of benefits for Tellers, including paid time off, 11 paid holidays, medical, dental, vision and life insurance, a 401(k) plan with matching contributions, and tuition reimbursement. These benefits underscore STCU's commitment to its employees and their well-being.

When answering this question, think of a specific situation where you went above and beyond for a customer. Focus on the steps you took to resolve the issue, any challenges faced, and the positive outcome that enhanced the customer's experience, which aligns with STCU's values.

Emphasize your problem-solving skills and how you remain calm under pressure. Share techniques you use to manage stress, such as prioritizing tasks and maintaining a positive attitude, which reflects the team spirit at STCU.

Detail your previous roles where you managed cash transactions, highlighting your accuracy and attention to detail. Discuss how you've followed procedures to prevent errors, ensuring the integrity of the financial transactions aligns with STCU's standards.

Discuss your understanding of the importance of confidentiality in a financial setting. Explain the practices you follow to safeguard member information, such as following established policies, and how you maintain professionalism while handling sensitive data.

Share your passion for helping others achieve their financial goals and how STCU's community-focused mission resonates with you. Talk about your belief in the values of generosity and belonging, and how they inspire you to make a difference.

Discuss your approach to actively listening to customers and asking the right questions to uncover their needs. Highlight how you would utilize STCU's range of products and services to meet these needs, showcasing your problem-solving skills.

Explain the prioritization methods you use for managing tasks, such as creating to-do lists or setting specific goals. Emphasize your ability to remain focused and efficient, even in a fast-paced environment like that at STCU.

Detail the steps you would take to address the discrepancy, including verifying information, consulting with a supervisor, and maintaining transparency with the member involved, emphasizing your commitment to accuracy and integrity.

Provide an example of a challenging encounter you faced and explain how you resolved it through patience, empathy, and clear communication. Demonstrating your ability to turn a negative experience into a positive one aligns well with STCU's brand promise.

Outline characteristics such as strong communication skills, attention to detail, a positive attitude, and a genuine desire to help others. Link these qualities back to STCU's culture and how they impact member interactions to create exceptional service.