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Subject Matter Expert

Let's tomorrow, together.
At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.
Sound like the right fit? Your tomorrow looks bright at Ubiquity.
Your Role:
We’re hiring.
Ubiquity is currently seeking for Subject Matter Expert to join our team of exceptionally skilled and committed non-medical emergency transportation specialists in our Omaha, NE office

We’re made of something different.
We act with empathy and urgency. We treat our clients, colleagues, and community like members of the family. We have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals – every person, in every role, for our company and our clients. Think you have what it takes? Join us!

What we do.
Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 200+brands and counting.

We want you.
We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self.

Job Responsibilities:
  • Monitor call queues and work with different departments to maintain an average speed of answer of 30 seconds or below and a shift call abandonment rate of 3% or below when delegated by management.
  • Understands all facets of operations including but not limited to fleet dispatch, vendor dispatch, and all call types.
  • Works as a first line of de-escalation for complaints received through the call center and escalates complaints to the Supervisor when appropriate.
  • Monitors breaks of office staff and reports any deficiencies in coverage
  • Handles reservation & activation calls.
  • Notifies staff of updated Policies and Procedures from the health plan.
  • Provides the Supervisor with feedback on staff.
  • Notifies Supervisor of staff downtime to ensure time can be filled with tasks.
  • Conducting trip verification for the next day; ensuring all trips have been correctly entered and assigned.
  • Assists with general IT troubleshooting.
  • Notifies leadership immediately of all injuries, accidents, perceived/actual HIPAA breaches, and/or unusual incidents.
  • Schedule is flexible.
What we do.
Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work®.
Come as U are, because U Matter at Ubiquity.
We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.
Ubiquity Glassdoor Company Review
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Ubiquity DE&I Review
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CEO of Ubiquity
Ubiquity CEO photo
Matt Nyren
Approve of CEO

Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology and operations. Focused on transforming the customer experience through data, applied science and an unprecedented passion for people, Ubiqui...

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DATE POSTED
March 28, 2023

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