Customer Success Architect
Customer Success | Seattle, WA or Chicago, IL or San Francisco, CA or Remote - US
This position is not eligible for employment in the following states: Alaska, Hawaii, Iowa, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.
Our agreement with employees
DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better. And for that, you'll be loved by us, our customers, and the world in which we live.
The team
Our Customer Success team is the largest organization in the world focused entirely on agreement processes and technologies. We are the Agreement Experts. With hundreds of thousands of successful customers worldwide, we know how to help our customers see results quickly. And that experience is just one of the reasons our customers trust us to connect, automate, and integrate their systems of agreement, everywhere they need to get work done. As part of our global team of Agreement Experts – in professional services, customer success management, learning and enablement, and customer support – you'll bring your knowledge, insights, and proven expertise to help our customers achieve more than they ever thought possible.
This position
The Customer Success Architect (CSA) will engage with key strategic customers that have implementations involving multiple sites, multiple business units, multiple regions or deployments of massive scale. The CSA will bring a framework of expertise in DocuSign Center of Excellence (COE) creation, use-case identification (e.g., intake, prioritization, roadmap creation), industry best practices and change management, key performance indicator (KPI) definition and tracking, program-level reporting of accomplishments, risks, and return on investment. This role will work in concert with the other members of the Professional Services team as well as Account Executives, Account Managers, Sales Engineers, Customer Success Managers and Engagement Managers to execute key account strategies. The Customer Success Architects are ultimately deployed to ensure customers fully leverage and get value from all aspects of the DocuSign platform leading to a modern System of Agreement.
This position is an individual contributor reporting to the Regional Delivery Manager and is designated Flex.
Responsibilities
Basic qualifications
Preferred qualifications
Based on Colorado law, the following details are for Colorado individuals only: Colorado base salary range: $131,725 - $163,575 and eligible for bonus, equity and benefits.
About us
DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. And we help save the world's forests and embrace environmental sustainability.
It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.
Accommodations
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at accommodations@docusign.com.
#LI-Remote
DocuSign, headquartered in San Francisco, is an American company that allows organizations to manage electronic agreements with electronic signatures across various types of devices.
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