About Sunbound

Company. Sunbound is building the “financial OS for senior care”. The current senior care payments experience is broken which increases costs and inefficiencies for senior living operators while making it confusing, cumbersome and stressful for families. Sunbound was created to solve this problem by building the first modern platform to handle this process end-to-end and save operators and families time, money and effort.

Mission. Our founders were inspired to start the business after seeing the pain points firsthand with their own families, and deeply care about helping one of the most overlooked groups in our population: seniors. Sunbound’s mission is to make managing money for senior living easy, so our customers can focus on what really matters: providing quality housing & care.

Team. We're a dedicated, close-knit group focused on expanding hubs in Downtown Brooklyn, NYC, and Washington, DC.

Traction. Since launching in mid-2023, we now serve  thousands of families. We’re currently doing 7 figures in ARR.

Growth. Sunbound has absolutely caught fire as a business, growing 30% month-over-month. The senior living market is massive at >$230b and is expected to grow rapidly as the “baby boomer” generation continues to age.

Funding. We've raised now three rounds of funding from top-tier investors including Fika Ventures, Bling Capital, Liquid2 Ventures, LiveOak Bank, Cambrian Ventures and Max Ventures. These firms have collectively backed over 20 unicorns such as Square, Lyft and Rippling.

About the role

We’re looking for a Head of Ops to lead our growing Operations team. You’ll report directly to the CEO and lead the overall operations across our payments, financing and claims product lines. This is an early role at Sunbound, with lots of opportunities to shape the direction of the team and strategy.

Responsibilities

• Develop and execute the operational strategy. Use your previous experience to implement strategic initiatives in alignment with the company’s overall objectives and growth plans. Set operational goals, KPIs, and metrics to measure performance and drive continuous improvement

• Develop and implement best in class processes. Use your previous experience to implement best practices and tools across our team across all product lines

• Support in Customer Success and Implementation. Establish and maintain relationships with key customers to ensure smooth operational execution and implementation, particularly while the team is early and lean

• Be a player / coach and GM. Develop and coach team members in skills and process to promote quality while also being ready to get in the weeds if needed. Recruit new team members as we continue to grow

• Become an industry expert. You’ll be working closely with customers and supporting teams interacting with customers. You don’t need to be an expert in billing and payments for senior care, but you need to be interested in becoming one.

What we expect from you:

• BA/BS degree and 6+ years of relevant experience, at least 4 years in leadership

• Previous experience working in a B2B2C or marketplace business model

• Previous experience in healthcare, FinTech or InsurTech

• Early stage startup experience (Series A - C)

• Strong attention to detail and analytical mindset

• A resilient person with a “can do” attitude

• Someone who is willing to learn by doing

Bonus Qualifications

• Experience with regulatory / compliance processes associated

• Experience managing a call center

• Interest in AgeTech / Senior living

• Experience in customer support including account management and implementation

Why join us:

• Low-ego, tight-knit, collaborative, high-performing team

• Product-led culture with continuous improvement, blameless post-mortems and intellectual honesty

• A committed group of individuals laser-focused on our mission → making managing money for senior living easy, so our customers can focus on what really matters

• A group full of ambition - we know we can, and will, achieve great things

• Timing! Sunbound is at an inflection point. Every month, we reach new levels of scale. We’ve proven we can execute on the basics; now we need to repeat and build on that success. This provides stability, while still being early enough that there are lots of opportunities for full ownership of new projects, and we can also give meaningful equity in the business’s success.

Equal opportunity employment

We are an equal opportunity employer. We search for amazing people of diverse backgrounds, experiences, abilities, and perspectives. We take care of each other to create an inclusive work environment where we love to come to work every day. We'd be happy to provide reasonable accommodations to help you apply – just email us at apply@sunboundhomes.com. We hope you can join us.