Leasing Professional

As a Leasing Professional at Sunrise Management, your primary responsibilities will include showcasing apartments and the community to potential renters, assisting with lease administration, managing move-in procedures, and ensuring excellent customer service. You'll also handle marketing tasks, process rental applications, and assist with resident inquiries, all while maintaining a positive attitude and professional demeanor.

To be considered for the Leasing Professional position at Sunrise Management, candidates should possess at least 1-2 years of experience in leasing for property management, preferably with lease-up experience. Proficiency in Microsoft Office, especially Word and Excel, is required, and familiarity with OneSite and Knock Rentals is strongly preferred. A background in sales will also be beneficial.

Successful Leasing Professionals at Sunrise Management should be organized, detail-oriented, and possess strong communication skills. Being proactive, tech-savvy, and disciplined will help in managing multiple tasks effectively. Additionally, a focus on resident hospitality and a friendly, approachable demeanor will greatly enhance the resident experience.

The work environment for a Leasing Professional at Sunrise Management is dynamic and engaging. You'll be interacting daily with prospective residents and the team, promoting a friendly and positive atmosphere. The role entails both inside and outside work, including showing apartments and representing the company professionally. A commitment to maintaining a clean and safe community is also vital.

At Sunrise Management, Leasing Professionals enjoy a comprehensive benefits package, including medical, dental, and vision insurance, life insurance, paid time off, and holidays. Additionally, team members have the opportunity to contribute to a 401(k) retirement plan and have access to an Employee Assistance Program, ensuring a well-rounded work-life balance.

When answering this question, highlight your ability to manage multiple responsibilities by prioritizing tasks based on urgency and importance. Discuss specific tools or techniques you use for keeping organized, such as digital calendars or task management apps, to ensure deadlines are met without compromising service quality.

Share a specific example where you listened to a client's concerns and effectively addressed them. Emphasize your active listening skills, the steps you took to understand their needs, and how you tailored your response to reassure them, demonstrating your ability to find solutions while staying calm and professional.

Discuss various channels of marketing you would use, such as social media, local community events, and online platforms. Give specific examples of promotions or campaigns you've managed in the past, and emphasize the importance of understanding the target audience to ensure effective outreach.

When approaching this question, stress the importance of empathy and professionalism in resolving conflicts. Describe a situation where you diffused tension by listening actively, acknowledging their issues, and providing a clear action plan to address their concerns.

Identify the importance of communication and responsiveness in your answer. Give examples of how you ensure residents feel heard and valued by promptly addressing their inquiries and requests. Highlight any follow-up practices you implement to confirm satisfaction.

Discuss your familiarity with lease documentation processes, including preparing move-in paperwork and conducting inspections. Be sure to mention any relevant software you've used, demonstrating your capability to manage leases efficiently while maintaining accuracy and compliance.

In your response, talk about the significance of teamwork and communication within a leasing team. Share how collaboration leads to enhanced resident experiences and emphasizes unity in achieving property goals. Mention any past experiences of successfully working with a team toward common objectives.

Explain your approach to establishing connections, such as being friendly and approachable while showing genuine interest in their needs. Illustrate your techniques for building trust, including personalized follow-ups and ensuring a comfortable, informative tour of the property.

Share how you stay informed about market changes, such as subscribing to real estate publications or being involved in local community events. Discuss the value of networking with industry professionals to gain insights and adapting strategies accordingly.

Emphasize your understanding of Fair Housing policies, involving training, documentation, and daily practices to ensure compliance. Provide examples of how you incorporate these standards into your interactions with applicants and residents to promote an equitable leasing process.