Sunset helps tech startups shut down. We’re the 1-stop shop for dissolutions, handling all the legal, tax, and operational burdens that go into winding down. We make sure founders and investors avoid penalties, reduce liabilities, and can immediately move on to what's next.
In 1.5 years, we’ve helped over 175+ Venture-backed startups shut down, are generating millions in revenue, and raised $1.5M from some of the world’s best entrepreneurs and investors.
As a Customer Success Manager, you'll guide tech startups through the complex process of shutting down. You'll be the primary point of contact for clients, coordinating with our legal and tax teams to ensure smooth closures. This role demands exceptional communication skills to simplify complex subjects for various stakeholders, strong project management abilities to handle multiple shutdowns simultaneously, and a proactive approach to executing tasks and resolving issues.
You’re a clear communicator: You are polished, professional, and can clearly communicate and simplify complex situations to founders, lawyers, investors, and tax professionals
You’re incredibly organized and have high attention to detail: You excel at project management, ensure no tasks fall through the cracks, and that all deadlines are hit.
You’re excited about our mission. Sunset’s mission is to help founders move on. Our entire aim is to make this painful process significantly easier and give them the space to figure out what’s next.
Early-Stage: You’re not interested in early-stage startups
NYC: You don’t live in NYC or want to move to NYC
Office: You don’t want to work in person, 5 days a week
Transactional: Although we build meaningful relationships with our clients, these are time-bound engagements that are not long-lasting.
Own a full roster of clients (30+)
Efficiently manage the entire dissolution process, end-to-end, while maintaining a high NPS score and fast response times
Learn: Immerse yourself in everything Sunset, our customers, and the dissolution process. You’ll gain a comprehensive knowledge of our products, services, and industry landscape.
Practice: Within the first 2 months, you'll begin owning 3-5 dissolution projects from kickoff to completion, with the support of a team member.
Own: By the 3-month mark, you'll take full ownership of the entire dissolution process for 10-25+ clients.
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At Sunset, we're on a mission to help tech startups gracefully navigate the complex world of shutdowns, and we're looking for a passionate Customer Success Manager to join our New York team! In this role, you'll become the guiding light for founders, helping them simplify the legal, tax, and operational burdens of shutting down their ventures. Your knack for clear, engaging communication will be essential as you work closely with various stakeholders to ensure smooth closures. If you thrive on organization and detail, you’ll excel in managing multiple dissolution projects simultaneously while ensuring nothing falls through the cracks. You'll collaborate with our dedicated legal and tax teams, making the process easy and straightforward for our clients. We’ve built a remarkable reputation, helping over 175+ venture-backed startups in just 1.5 years, and your role will be pivotal in maintaining our high standards of efficiency, responsiveness, and client satisfaction. Plus, you'll get to be part of a vibrant culture focused on helping founders move forward after a challenging chapter in their entrepreneurial journey. If you're excited about building meaningful relationships, driving impact at early-stage startups, and working in NYC, then this might just be the perfect opportunity for you!
Founded in 1898, Sunset Magazine has long covered all aspects of life in the Western United States, focusing in particular on travel, food & drink, home design, and gardening. Based in the Los Angeles area, Sunset is owned by the private equity fi...
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