Support Advisor

Summary

Salary: Starting from £23,728.02 per year
Grade: PO
Reporting Line: Team Manager – Network Resolution
Contract Type: 12 month Secondment/FTC
Location: Chesterfield/Hybrid
Closing Date: 24th August 2023

What to expect

Here at the Post Office we’re steeped in tradition, but we’re going places. We’ve been the anchor of UK communities for centuries and that isn’t going to change any time soon. We are Everybody’s Business.

As a Support Advisor within our Tier 2 Resolution team, you will play a vital role in the service we provide our Postmasters. You will be responsible for investigating balancing queries and transaction correction disputes raised by our branches. You will be managing multiple cases at any one time, focusing on fast and effective first-time resolutions to the question in hand.

You will become an expert in Post Office branch operations and know how to help Postmasters and branches resolve their issues. You will also complete administrative activities to ensure that issues captured in first line support are effectively managed and resolved for Postmasters and branches.

Our Support Advisors have the opportunity to build meaningful relationships and create positive change for Postmasters and the wider business. Due to the expertise you will develop in the role our Support Advisors have genuine career development opportunities due to their extensive knowledge of the business so this really is a great role for someone looking for a career.

What we can do for you

Our people are the driving force behind our business, we are proud of the energy, commitment and customer focus we have in common. In addition to the competitive salary we offer, in return for your hard work, you will also receive:

• 25 days annual leave that increases with tenure
• Generous pension contribution
• Access to Benenden Healthcare
• Life assurance
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities

At Post Office our commitment to embracing diversity extends beyond just words, we actively foster an inclusive workplace culture that values the unique perspectives and contributions from all colleagues. We believe that Equity, Diversity, and Inclusion is not only important but essential to our success and growth; our priority is building a business that represents the communities we serve across the nation. We are an equal opportunity employer, and we embrace our employees’ differences; Post Office wants people from all walks of life working here and we welcome your application. That’s how we build Everybody’s Business.

What you’ll need to succeed

• Someone with a passion for Customer Service with a great telephone manner
• IT literacy, ideally with Microsoft packages
• A strong administration background
• An interest in work of an investigative nature and an analytical mind would be of benefit

About us

Post Office is a community staple. We’re trusted. We’re relatable. We’re reliable. We’re steeped in tradition. But we’re on a journey of transformation. We’re focused on the future and working at pace to compete in a digital world to provide the same, personalised experience we’ve always been proud of – and we need fresh talent to help make it possible.

We’re looking for people to come to Post office to re-imagine. Authentic people who rise to big challenges and make big changes. We all have a genuine duty of care for the people we serve – a purpose that guides us forward, no matter what. We’re looking for people who share in that purpose and show that now, and moving forwards, Post Office truly is Everybody’s Business.