Support Automation Developer

Job Summary

The IT Applications Analyst works as a member of a team to support the company’s computer application systems that include a mixture of vendor and in-house developed applications primarily utilizing Microsoft development tools as well as underlying database systems (enterprise wide or client specific). Tasks include designing, modifying, developing, testing, configuring and implementing programs, scripts, processes and procedures (or decommissioning the same).

Job Responsibilities

• Production support includes troubleshooting applications, interacting with software vendors and responding to user requests.
• Working with clients to identify their needs and providing technical expertise in the evaluation of software solutions.
• Provide daily support to computer systems, software applications, databases or tools. Provide problem resolution support. Analyze error conditions and expedite problem resolution.
• Design, modify, develop, write, implement and test software programming applications or tools.
• Write documentation to describe program development, logic, coding, test plans and corrections.
• Install, upgrade, patch, configure and administer software applications or tools.
• Perform change management, capacity management, and performance management of corporate computer systems and resources.
• Maintain security authorization controls and user security measures at the application or computer software system level.
• Effectively use computer languages, software packages, operating systems, productivity tools, security and other technical infrastructure tools and components to perform assigned tasks.
• Apply database, client-server and web concepts in the completion of assigned tasks. Use IT Standard processes and procedures in assignments.
• Ability to work independently on small/medium projects or as a team member on larger projects.
• 24x7 on-call support is required on a rotating basis.

This is a job family posting (Associate IT Applications Analyst/IT Applications Analyst/Senior IT Applications Analyst) where experience will be the determining factor in level filled.

Minimum Qualifications

• Bachelor's degree in Computer Science, Computer Engineering. Software Engineering, Information Technology, Computer Information Systems, MIS, or Engineering is preferred. Successful completion of a certified Application Development Apprenticeship will also be considered.
• Strong technical understanding of application architecture and development practices.
• Strong analysis, decision making, and problem solving abilities.

Preferred Qualifications

• 2+ years in an application architecture and development, support and project delivery role.
• Experience in .Net web and web service development (C#, Angular), MVC architecture, Oracle DB, PL/SQL, SQL, MS SQL Server, JavaScript, and HTML is desired.
• Production support experience with large enterprise applications, specifically field dispatch or electric outage management systems.
• Ability to communicate effectively with clients, team members and vendors
• Organizing and planning skills necessary to work independently
• Ability to work in a team environment
• Project management experience