Sales Enablement Director

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. 

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. 

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

Salary: $100,000/yr

Job Summary: 

This is a key position which carries a high level of responsibility and authority. The successful candidate will be a strategic and collaborative leader who will inspire and harmonize the sales team.  The Director of sales enablement must  have excellent communication skills, as well as the ability to articulate a vision and strategy in a way that motivates a team to overachieve and outperform results.

This position requires working closely with the sales and marketing teams in a highly collaborative environment.  This is a new role within SupportNinja but we require someone who has previously managed a global sales team.

• Sales Enablement:
• Develop and execute strategies to enhance sales effectiveness and efficiency.
• Ensure the sales team is equipped with necessary tools, resources, and training to succeed.
• Collaborate with cross-functional teams to create and optimize sales enablement materials.
• Regularly assess and refine sales processes to streamline workflows and improve outcomes.
• Drive initiatives to improve SQL (Sales Qualified Lead) conversion rates and boost revenue.

• Sales Coaching:
• Provide hands-on coaching and mentorship to our sales team to improve sales craft.
• Evaluate and enhance sales scripts, follow-up sequences, and pitch decks.
• Identify opportunities for skill development and conduct targeted training sessions.
• Listen to sales call and provide feedback and coaching 
• Monitor sales communications (emails, follow ups, voicemails) and provide feedback and coaching 
• Monitor sales performance metrics and provide feedback for continuous improvement.
• Foster a culture of accountability and excellence within the sales team.

• Nurturing Previous Closed/Lost Opportunities:
• Implement strategies to re-engage with previously lost opportunities and convert them into new business.
• Craft personalized outreach and nurture scripts for BDEs to reconnect with lost prospects.
• Analyze reasons for previous losses and implement corrective actions to mitigate future losses.
• Continuously monitor and refine nurturing efforts to maximize re-engagement success.

• Key Performance Indicators (KPIs):
• Increase SQL conversion rate by 10-20% through sales enablement and coaching efforts.
• Improve SQL generation through optimized outbound campaigns (including outbound vendors)

• Proven track record of success in sales leadership, sales enablement, coaching, and prospecting roles, with experience both as an individual contributor and as a sales team manager.
• Strong understanding of sales processes, techniques, and best practices.
• Excellent communication, presentation, and interpersonal skills.
• Analytical mindset with the ability to translate data into actionable insights.
• Experience utilizing CRM systems (e.g., Hubspot) and other sales enablement tools.
• Demonstrated leadership ability with a passion for developing and motivating sales teams.
• Ability to inspire and motivate a sales team is critical.
• BPO (Business Process Outsourcing) experience strongly preferred.
• Positive attitude, good work ethic, and highly self-motivated.
• Strong critical thinking skills and a creative approach to selling.
• Ability to effectively communicate, influence, and motivate at all levels of the organization.
• Excellent listening skills, with the ability to build rapport quickly and influence and persuade effectively.
• High level of empathy and curiosity.
• Passion for selling and driving results.
• Strong leadership and decision-making skills.
• Creative, innovative, and adept at problem-solving.
• Flexibility to embrace change and learn new sales techniques.
• Excellent verbal and written communication skills.
• Proactive, well-organized, with strong attention to detail and a proactive approach to taking initiative.

#abetterwaytogrow

Ninja Perks and Benefits

●       Competitive compensation

●       Medical, dental and vision insurance

●       Paid time off, birthday leave

●       Bonus and incentive plans

●       Opportunities for skills training and personal and professional development

●       Employee Referral Program

 Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.