Customer Service and Sales Specialist with German - Voice - Sofia, Plovdiv, Varna (Office Positon)

As a Customer Service and Sales Specialist with German at Sutherland, you will handle inbound customer inquiries through phone calls, addressing queries regarding internet, phone, and TV services. You will also focus on selling additional services and products to existing customers while ensuring that each interaction is fast, friendly, and knowledgeable.

To succeed as a Customer Service and Sales Specialist with German at Sutherland, you should possess excellent German language skills (B2 - C1 level), a curious and self-motivated nature, and ideally, some experience in the BPO or sales industry. Additionally, strong organizational and problem-solving skills are vital to managing customer queries effectively.

Experience in the BPO or contact center industry is ideal but not mandatory for the Customer Service and Sales Specialist with German position at Sutherland. Your attitude, willingness to learn, and ability to engage with customers are equally important for success in this rewarding role.

Sutherland provides a comprehensive benefits package for the Customer Service and Sales Specialist with German role, including a competitive salary with unlimited bonuses, health and life insurance, 21+3 days of paid annual leave, meal vouchers, and opportunities for career progression and training, making it an attractive place to work.

Yes, after completing training and based on performance, the Customer Service and Sales Specialist with German position at Sutherland offers the option for remote work within Bulgaria, providing flexibility while still being part of an engaging team.

To handle a challenging customer interaction, I would listen actively to the customer's concerns, empathize with their situation, and ensure they feel heard. I would then guide them through the possible solutions, maintaining a calm and professional demeanor while aiming to resolve the issue effectively.

To upsell services, I focus on understanding the customer's needs and providing personalized recommendations that highlight the benefits of additional services. I aim to create a value proposition that aligns with their interests, ensuring they see the advantages of the upsell.

Certainly! I once assisted a customer who was dissatisfied with their service quality. After listening to their concerns, I identified the issue, provided an immediate solution, and followed up to ensure their satisfaction. This not only resolved the complaint but also strengthened the customer relationship.

I am motivated by the opportunity to help people solve their problems and improve their experiences. Additionally, I enjoy the challenge of meeting sales targets and contributing to team success, which fosters a sense of accomplishment.

I prioritize tasks by assessing the urgency and complexity of each inquiry. I often use a triage system, addressing high-priority or straightforward issues quickly while scheduling more complex ones. This approach ensures efficient customer service without compromising quality.

During busy periods, I focus on time management techniques, break tasks into smaller segments, and take brief breaks to recharge. I also remind myself of the positive impact my work has on customers, which keeps my motivation high.

I view feedback and criticism as opportunities for growth. I strive to remain open-minded and seek clarity on any areas of improvement suggested. Implementing constructive feedback helps me enhance my performance and better serve customers.

If I didn't know the answer to a customer's question, I would assure them that I would find the information they need. I would either consult resources or seek assistance from colleagues to provide accurate and timely information, ensuring the customer feels supported.

I ensure a positive customer experience by approaching each interaction with a friendly and genuine attitude. I actively listen to customer needs, respond promptly, and follow up as needed, creating an environment of trust and satisfaction.

I am excited to join Sutherland because of your commitment to employee development, innovative workplace culture, and the opportunity to work with a leading telecom provider. I believe that my skills align well with the role, and I am eager to contribute to the team's success.