Veterinary Client Service Representative I/II - WEC (CARE)

As a Veterinary Client Service Representative I/II at the University of Florida, your primary responsibilities include coordinating patient activities, managing communications with clients, answering phones, and processing payments. You'll play a critical role in ensuring that both pets and their owners feel welcomed and cared for during their visit to our veterinary facilities.

For the Veterinary Client Service Representative position at the World Equestrian Center, candidates need at least a high school diploma. For CSR I, one year of relevant experience is required, while for CSR II, three years are necessary. Relevant college coursework can substitute for experience at an equivalent rate, providing great flexibility for aspiring candidates.

Working as a Veterinary Client Service Representative at the University of Florida offers a variety of benefits. Employees enjoy competitive salaries, extensive medical benefits which include health, dental, and vision plans, paid time off, and even discounts on pet treatments and food. You will become part of a supportive community focused on both employee and animal well-being.

Yes! The position of Veterinary Client Service Representative I/II at the World Equestrian Center offers promotional opportunities based on the achievement of appropriate certifications. With dedication and continued learning, you may progress to the role of CSR II, paving the way for further career development in veterinary medicine.

The work schedule for the Veterinary Client Service Representative position at the University of Florida is quite flexible, with varying shifts between 7 am to 7 pm, including some weekends and holidays as required. This allows for a dynamic workplace environment, enabling you to balance personal commitments with your professional responsibilities.

When answering, highlight any previous roles in client service positions, especially those related to animal care. Discuss specific responsibilities, how you handled customer inquiries, and any relevant experiences that demonstrate your ability to communicate effectively with pet owners.

It’s important to stay calm and professional. Share an example where you effectively communicated with a frustrated client. Use active listening skills to understand their concerns, demonstrate empathy, and offer a solution to ensure their needs are met.

Articulate your passion for animal care and superior client service. Emphasize how UF's mission aligns with your values and your desire to contribute positively to the lives of animals and their owners, as well as the supportive atmosphere at the WEC.

Choose a specific instance to illustrate your commitment to customer service. Discuss steps you took that exceeded the client’s expectations, and how your actions positively impacted their experience.

Research the specific services that WEC provides, including small animal primary care, urgent care, and equine sports medicine. Demonstrate your enthusiasm for working in a diverse setting that caters to a variety of animal healthcare needs.

Explain your approach to prioritization by discussing your ability to remain organized and focused, using examples from past experiences where you efficiently managed multiple tasks to maintain high service levels.

Illustrate your coping mechanisms, such as time management, positive thinking, or taking short breaks. Use a specific situation to demonstrate how you effectively managed stress while maintaining quality service.

Emphasize that customer service is a critical component in veterinary medicine, as it directly influences the relationship between pet owners and veterinary professionals, ensuring that pets receive the best care through clear communication and support.

Discuss the importance of clarity and thoroughness when communicating with clients, such as repeating key information, using layman's terms, and confirming client understanding. Provide an example of when you applied these skills effectively.

Share your enthusiasm for working with horses and other equine patients, whether due to a personal interest or previous exposure. Highlight any related experience that supports your capability in handling equine care.