We’re Sutherland and we are currently seeking enthusiastic and people-oriented professionals to join our dynamic team in supporting customers of one of our customers, a global giant in the streaming media and entertainment industry. If you are looking to build a fulfilling career and are confident you can build rapport with callers while sharing your love of movies, tv shows and animated stories, consider joining us now and growing with us in the future.
Are you the go-to person among your friends and family for help with mobile devices and streaming technology? Are you skilled with and do you have an interest in technology and software? Can people literally hear you smiling over the phone? Do you know how to turn someone’s day around, no matter how down or frustrated they are? Do you have experience in technical support, retention, with Salesforce or with other help desk ticketing platforms?
Join Us.
What you'll do:
General Duties & Responsibilities
What We offer:
Educational Requirements
High school diploma or GED
General Knowledge, Skills & Abilities
About Us
Sutherland, recently recognized as a Great Place to Work in the US, is a digital transformation company, making digital processes feel more human for the customers that we serve. We have been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers for over 35 years.
IMPORTANT NOTE: This job is open only to those residing in the Tulsa, OK area, and you must be authorized to work in the US in order to be considered for employment.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
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At Sutherland, we're thrilled to invite you to join our friendly and enthusiastic team as a Customer Service Representative for the Financial sector in our Tulsa, OK office! This is not just another job; it's an opportunity to turn your passion for technology and customer service into a fulfilling career. If chatting with customers about movies, animated stories, and streaming media makes you smile, we want you on our team! You’ll be the primary contact for our customers, addressing inquiries via phone, email, or instant messages, and you're the kind of person who can definitively turn someone's day around. You'll be troubleshooting customer concerns related to banking products and services, utilizing your problem-solving skills to address issues efficiently. Our ideal candidates are not just tech-savvy but possess a knack for building rapport with callers. With a high call volume and a need for follow-ups, your dedication and people skills will shine here. Plus, you’ll get to enjoy our supportive environment, where 80% of frontline leaders have been promoted! Beyond the day-to-day interactions, you’ll have ongoing training and development opportunities to ensure your growth at Sutherland. So, if you're looking to make a real impact in customer service while harnessing your love for technology and entertainment, apply today and start your journey with us!
To help our clients maximize their customer lifetime value and increase their competitive advantage by driving productivity and efficiency while delivering measurable results.
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