Join a leader in digital transformation with over 37 years of experience in reshaping customer experiences and catalyzing growth through innovative AI-based products and platforms. At Sutherland, or "One Sutherland," we are an interconnected and operationally proficient global team. Our presence in Bulgaria since 2008 has seen us grow to over 2,000 employees across Sofia, Varna, and Burgas, providing top-tier technical support and customer service across 17 European languages. We invite you to join our vibrant team dedicated to excellence and cultural cohesion.
We are seeking a proficient Luxury Hotel Customer Advisor fluent in both Dutch and English. This role is crucial for crafting exceptional experiences for our luxury hotel clientele. As a key part of our team, you will leverage your language skills and customer service prowess to provide distinguished service and support, ensuring an unforgettable customer journey.
- Fluency in Dutch and English, both written and verbal.
- Based in Bulgaria
- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Attention to detail and a commitment to delivering high-quality service.
- Problem-solving skills and the ability to adapt to changing customer needs
- Previous experience in customer service, preferably in the hospitality industry, is a plus.
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