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VP Payments Risk & Compliance

SWIVEL is seeking a talented individual to report to the COO and serve as the VP, Payments Risk & Compliance. This role leads a team of professionals accountable for multiple functions associated with governance, risk, and compliance for the payment processing product and services that SWIVEL offers. The role provides mentoring and oversight to department leaders to facilitate policies and procedures that support payments processing in accordance with contractual obligations, Regulatory requirements, and laws.  The VP, Payments Risk and Compliance will oversee the documentation of risk controls in a compliance management system and support the completion of Regulatory Audits, Internal Audits and Sponsor Bank Audits. This Leader will thrive in a fast-paced, growth environment and possess excellent collaboration skills to enable the compliance management system to succeed across multiple stakeholder organizations.

Why you'll love this role:

In this role, you will work with some of the top business professionals in the financial services industry in a growth-mode environment. As part of your role, you will work closely with stakeholders at all levels and interact with the industry’s top partners. You will be an important Executive leading a team and contributing to the growth of SWIVEL®. Our leaders recognize that empowerment, autonomy, work-life balance, professional development, continuous improvement, and a commitment to shared values are key enablers of our success. We work hard, take care of each other, and deliver amazing outcomes daily.

Essential duties include the following:

  • Creates and maintains the Payment Enterprise Compliance program and policy development for the Governance, Risk & Compliance team.
  • Serve as primary contact and manage all regulatory, internal, sponsor bank, and other third party audits and independent reviews. 
  • Develops and implements internal controls, policies, procedures, and training to assure compliance with applicable laws, corporate standards, and state-specific regulations and AML/BSA.
  • Works cross-departmentally with all departments to ensure well-rounded, cross-functional company compliance for new and existing payment initiatives.
  • Conduct reviews of contracts, websites, and marketing materials for compliance related content and disclosures.
  • Works with Fraud and Product teams to complete multi-faceted and well-rounded KYC/OFAC policies and information sharing procedures.
  • Stays abreast of changes to state and federal regulations, Visa/MC, and NACHA rules changes, licensure requirements and third-party requirements (e.g., payment processors, banks and credit card companies).
  • Respond to compliance inquiries from internal and external partners.  
  • Develops, leads acquisition of, and maintains all state licensing regulatory obligations including yearly audits and updates.
  • Creates defined roles for compliance teams and assist in transition of fraud/risk and compliance to separate, stand-alone departments.
  • Carries out risk assessments and compliance reviews to ensure policies and procedures are being followed.
  • Works directly with Human Resource for Payments Compliance training and development of teams.
  • Ensures that compliance issue remediation efforts and change management are sufficient and timely; Review action plans and remediation documentation to support event closure; Participate in root cause analysis and identify customer experience improvement activities.
  • Ensure compliance with FINCEN, including maintaining registration and compliance with obligations as a money services business. Maintain applicable SAR, SIR, and OFAC reporting procedures.
  • Ensures appropriate level of oversight from the Compliance Risk Committee (CRC), Payments Risk and Compliance Committee, Audit Committee, and ensure the risk committee have an early view into emerging risks and the required information to make sound decisions.

Serious candidates will possess the minimum qualifications:

  • Ten (10) years of compliance experience in a risk management, compliance, or internal control related function in financial services or financial technology spaces.
  • Three (3) years of multi state compliance experience in the financial industries.
  • Experience working with merchants or providers.
  • Demonstrated ability in constructing, developing, delivering, and managing compliance programs and product controls in a fast-paced industry.
  • Demonstrated understanding of regulated vs unregulated business models, AML checks and protections, and related regulatory requirements.
  • Demonstrated ability to uncover root causes and key risk trends from a wide variety of data sources and create detailed action plans to improve Fraud and AML risk.
  • Strong team player confident in managing others and comfortable reporting to executive-level supervisors.
  • Experience with money transmission and alternative payments type including channels.
  • CAMS, CFE, or equivalent certification is preferred.

SWBC offers*:  

  • Competitive overall compensation package
  • Work/Life balance 
  • Employee engagement activities and recognition awards 
  • Years of Service awards
  • Career enhancement and growth opportunities 
  • Leadership Academy and Mentor Program
  • Continuing education and career certifications 
  • Variety of healthcare coverage options
  • Traditional and Roth 401(k) retirement plans 
  • Lucrative Wellness Program

*Based upon employee eligibility 

     

Additional Information:

    

SWBC is a Substance-Free Workplace and requires pre-employment drug testing.

    

Please note, SWBC does not hire tobacco users as allowed by law.

    

To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.

Average salary estimate

$135000 / YEARLY (est.)
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$120000K
$150000K

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What You Should Know About VP Payments Risk & Compliance, SWBC

SWIVEL is on the lookout for a dynamic leader to join our team as the VP, Payments Risk & Compliance in sunny San Antonio, TX! In this pivotal role, you'll be the driving force behind our governance, risk, and compliance strategies tailored to our payment processing products and services. Reporting directly to the COO, you will lead a talented team dedicated to establishing policies and procedures that ensure our operations align with both contractual obligations and regulatory requirements. Your mentoring will be invaluable as you guide department leaders in navigating the compliance landscape, ensuring that our documentation of risk controls adheres to top standards. Collaborating with various stakeholders is key to your success, as you'll oversee audits and remain abreast of evolving regulations in the financial services sector. At SWIVEL, we pride ourselves on fostering a growth-oriented environment where continuous improvement and professional development are prioritized. You'll not only be working alongside some of the brightest minds in the industry but also playing a crucial role in shaping our company's future. Here at SWIVEL, we believe in empowering our employees, promoting work-life balance, and achieving amazing results together. If you're passionate about compliance and ready to make a significant impact, we invite you to explore this exciting opportunity with us!

Frequently Asked Questions (FAQs) for VP Payments Risk & Compliance Role at SWBC
What are the main responsibilities of the VP Payments Risk & Compliance at SWIVEL?

As the VP Payments Risk & Compliance at SWIVEL, your main responsibilities include leading a dedicated team to create and maintain the Payment Enterprise Compliance program, managing all regulatory audits, and developing internal controls and training to assure compliance with applicable laws and regulations. You will also conduct reviews of contracts and marketing materials, work with fraud and product teams, and ensure compliance with FINCEN obligations.

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What qualifications do I need for the VP Payments Risk & Compliance role at SWIVEL?

To qualify for the VP Payments Risk & Compliance role at SWIVEL, candidates should have a minimum of ten years of compliance experience in risk management or internal control functions within financial services or fintech. You should also possess at least three years of multi-state compliance experience and demonstrate expertise in developing and managing compliance programs in a fast-paced environment. Preferred certifications include CAMS or CFE.

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How does SWIVEL support work-life balance for the VP Payments Risk & Compliance?

SWIVEL is committed to providing a supportive workplace that promotes work-life balance for the VP Payments Risk & Compliance and all employees. This includes flexible work options, employee engagement activities, and a recognition program that rewards dedication and hard work. Our culture encourages taking care of each other while achieving outstanding results.

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What growth opportunities are available for the VP Payments Risk & Compliance at SWIVEL?

At SWIVEL, the VP Payments Risk & Compliance has numerous career enhancement and growth opportunities. We offer a Leadership Academy and Mentor Program for professional development, as well as support for continuing education and career certifications. Our organization thrives on encouraging employees to pursue their career goals and achieve their full potential.

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What is the importance of compliance audits for the VP Payments Risk & Compliance at SWIVEL?

Compliance audits are crucial for the VP Payments Risk & Compliance at SWIVEL as they ensure that our policies and procedures are followed consistently and effectively. Managing these audits helps identify areas of improvement, uncovers potential risks, and ensures that we remain compliant with ever-changing regulations, thereby safeguarding the integrity of our payment processing services.

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Common Interview Questions for VP Payments Risk & Compliance
Can you describe your experience with compliance in financial services for the VP Payments Risk & Compliance role?

When discussing your experience, focus on specific examples that showcase your expertise in compliance roles, including policies you've developed or managed, compliance programs you've implemented, and your familiarity with regulatory requirements. Highlight any achievements that demonstrate how your actions positively impacted the organization.

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How do you approach risk assessments in your previous roles?

For this question, explain your methodical approach to risk assessments, including tools or frameworks you prefer, stakeholders you involve, and how you analyze data to make informed decisions. Be sure to mention any successful outcomes resulting from your assessments.

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What steps would you take to ensure the compliance program is effective within SWIVEL?

Respond by outlining a comprehensive strategy that includes everyone from training employees to conducting regular reviews and audits. Stress the importance of communication and collaboration with all departments to create an inclusive compliance culture.

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How do you stay updated on changes in regulations affecting payment processing?

Discuss specific resources you rely on to stay informed, such as industry publications, regulatory websites, or professional networks. Explain how you implement these updates into your compliance practices to ensure your organization remains compliant.

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Can you provide an example of how you handled a compliance violation in the past?

Share a specific example demonstrating your ability to identify a compliance issue, how you investigated it, the steps you took to remediate it, and the lessons you learned from the experience that you can apply in your new role.

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What do you think are the biggest challenges in payments compliance today?

Articulate your understanding of current challenges such as evolving regulatory landscapes, increasing scrutiny from auditors, or the fast pace of technological advancements. Offer insights on how your experience prepares you to tackle these challenges effectively.

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Describe your leadership style and how it will benefit the Compliance team at SWIVEL.

Discuss your leadership style, emphasizing your approach to mentoring and empowering team members. Highlight how fostering a positive environment leads to greater collaboration, productivity, and employee satisfaction, all of which are essential for a successful compliance program.

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How do you prioritize compliance initiatives when resources are limited?

Explain your method for assessing and prioritizing compliance initiatives based on risk, strategic focus, and resource availability. Emphasize the importance of aligning compliance efforts with SWIVEL's business objectives.

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What metrics do you consider essential to measure compliance effectiveness?

Mention specific metrics you've used in the past, like the number of compliance breaches, audit findings, training completion rates, or customer feedback on compliance culture. Discuss how these metrics help drive continuous improvement within a compliance program.

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How will you approach onboarding and training for compliance at SWIVEL?

Outline a thoughtful onboarding process that includes comprehensive training for new employees on compliance policies, procedures, and relevant laws. Explain how ongoing training and refresher courses can reinforce a culture of compliance within the organization.

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