Business Office Administrator

As a Business Office Administrator at Swickard, your primary responsibilities include assisting the Office Manager with daily office tasks, filing paperwork, maintaining accounting records, and ensuring everything is organized and up-to-date. You will also help review accounting schedules and assist with resolving discrepancies, perform bank deposits, and contribute to a positive customer experience.

To apply for the Business Office Administrator position at Swickard, you should have proficiency in Microsoft Office applications, experience in accounting is preferred, and familiarity with Reynolds and Reynolds software is a plus. Strong communication skills, organization, and a professional demeanor are essential to succeed in this role.

While prior automotive experience is considered a plus for the Business Office Administrator role at Swickard, it is not strictly necessary. What is more important is your ability to demonstrate excellent communication skills, a friendly attitude, and the willingness to learn and grow within the dealership environment.

Swickard offers a competitive benefits package for Business Office Administrators, including medical, dental, and vision insurance, life and pet insurance, optional disability coverage, a 401k plan, paid holidays, and PTO. Ongoing training and personal development opportunities are also provided to help you thrive in your role.

Swickard is committed to fostering an inclusive and diverse workplace for all employees, including Business Office Administrators. We focus on equal opportunities and ensure that our hiring practices respect all characteristics protected under applicable laws, allowing everyone to feel a sense of belonging and contribute to our success.

As a Business Office Administrator, key skills include strong organizational abilities, proficiency with Microsoft Office applications, effective communication, and a professional demeanor. It's essential to be detail-oriented, capable of multitasking, and have a customer-service mindset.

When answering this question, share a specific example that shows your problem-solving skills and empathy. Highlight how you listened to the customer's concerns and took action to resolve the issue, reinforcing your commitment to excellent service.

Discuss any relevant experience you have, such as familiarity with basic accounting principles, handling discrepancies, or using accounting software. Emphasize your attention to detail and how you ensure accuracy in financial records.

Explain your approach to prioritization by discussing methods like creating to-do lists or using digital planners. Illustrate how you assess the urgency and importance of tasks to maintain productivity, especially during peak times.

Describe your approach to conflict resolution, including open communication with the Office Manager to clarify priorities. Mention your willingness to negotiate deadlines and your commitment to teamwork to find the best solutions.

Research the company beforehand and mention specifics about Swickard's commitment to customer service and growth in the automotive industry. Express enthusiasm for being part of a team-driven culture that emphasizes hospitality.

Share examples of how you foster positivity, such as supporting your colleagues, maintaining a friendly attitude, and being open to feedback. Highlight how you believe a positive environment contributes to overall customer satisfaction.

Discuss techniques that work for you, such as utilizing digital tools, maintaining well-structured filing systems, or setting aside specific times for organization. Emphasize the importance of staying organized to provide excellent service.

Choose a relevant example that demonstrates your adaptability and quick learning. Highlight the steps you took to familiarize yourself with a new process or system and the positive outcome that resulted.

Describe the importance of listening to customers, anticipating their needs, and providing timely and effective solutions. Emphasize the role of empathy in understanding customer experiences and fostering long-term relationships.