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AVP, Account Management Strategy

E2404379-13Job DescriptionRole Summary/Purpose:The AVP, Account Management Strategy role is responsible for driving analytic insights for Upgrades and Balance Transfer initiatives across all platforms from a Credit Perspective. In this role you will work cross functionally to identify, understand and design innovative strategies to drive the success of the business.We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.Essential Responsibilities• Develop, execute, monitor, and drive process improvement of credit line strategies• Drive advanced analytics within loss mitigation strategies• Partner with modeling teams/vendors to drive advanced targeting strategies• Ongoing strategy effectiveness monitoring• Ad hoc analytics, validations, remediations• Responsible for process controls, & maintaining regulatory review rhythm with Compliance, Legal & Fair Lending Teams.• Supports related exams, audits and business continuity planning.• Build for the future by understanding industry, economic and business needs.• Analyze and explore datasets in order to find opportunities for credit innovation through data analytics• Perform other duties and/or special projects as assignedQualifications/Requirements• Bachelor’s degree and 4+ years of experience building analytically derived strategies within Credit, Marketing, Risk or Collections in Financial services, or in lieu of a Bachelor's degree, 8+ years of experience building analytically derived strategies in Marketing, Risk or Collections in Financial services.• 3+ years of experience working with statistical tools such as SAS, Model Builder Decision Tree, Knowledge Seeker or others.Desired Characteristics• Natural curiosity and passion to drive change in consumer banking for the better.• Advanced programming with SAS, R or Python• Experience analyzing large data sets to derive strategic, segments, actionable credit insights• Experience using multiple Credit Decision Systems (e.g. Credit Bureaus) to make consumer credit strategy decision.• Experience developing Consumer / Commercial Credit Risk Strategies.• Ability to conduct advanced data analysis and complex designs algorithm• Experience using advanced modeling & data mining techniques (e.g. Machine learning, Big Data) to develop/ optimize Credit strategies• Strong communication / relationship management / influencing skills / presentation skills and the ability to interact with and present to SYF senior leaders• Leadership experience operating at a strategic level as part of a cross functional team• Master’s Degree or MBA with advanced analytic focus, or equivalent advanced degreeGrade/Level: 11The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.Salaries are adjusted according to market in CA, NY Metro and Seattle.Eligibility Requirements• You must be 18 years or older• You must have a high school diploma or equivalent• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Our CommitmentWhen you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.Reasonable Accommodation Notice• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard TimeJob Family GroupCredit
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What You Should Know About AVP, Account Management Strategy, Synchrony

Are you ready to take your career to the next level? Synchrony is searching for an AVP, Account Management Strategy, and it could be your next big move! Based in Cincinnati, OH, this role is all about driving analytic insights to support our Upgrades and Balance Transfer initiatives from a credit standpoint. In this vibrant position, you’ll collaborate with various teams to create innovative strategies that drive business success. This isn't just a job - it’s a chance to make a real impact in the consumer banking sphere! You'll have the flexibility to work from home or join us in the office for engaging team activities and culture events. As the AVP, you’ll dive into developing and executing credit line strategies, enhancing loss mitigation processes through advanced analytics, and overseeing ongoing strategy effectiveness. If you have a knack for analyzing complex datasets to uncover opportunities for credit innovation, you’ll thrive here. Plus, with a focus on leadership in a cross-functional environment, your communication and relationship management skills will shine. With a salary range between $90,000 and $155,000, this position offers great financial rewards! So, if you're passionate about driving change in the banking industry and ready to join a diverse and inclusive culture, Synchrony is excited to hear from you. Ready to build a future where you truly belong? Let’s connect!

Frequently Asked Questions (FAQs) for AVP, Account Management Strategy Role at Synchrony
What are the responsibilities of the AVP, Account Management Strategy at Synchrony?

As the AVP, Account Management Strategy at Synchrony, you'll be responsible for developing, executing, and monitoring credit line strategies. This includes driving advanced analytics for loss mitigation strategies, partnering with modeling teams, and continually assessing strategy effectiveness. You'll also analyze various datasets to identify opportunities for innovative credit strategies and maintain compliance throughout the process.

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What qualifications do I need for the AVP, Account Management Strategy position at Synchrony?

To qualify for the AVP, Account Management Strategy role at Synchrony, you should have a Bachelor's degree and at least 4 years of experience in analytically driven strategies within financial services, or 8 years of relevant experience in lieu of a degree. Additionally, experience with statistical tools such as SAS and analytics is critical. Skills in advanced programming and data analysis are desired, along with strong communication and relationship management abilities.

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What is the work environment like for an AVP, Account Management Strategy at Synchrony?

Working as an AVP, Account Management Strategy at Synchrony offers you a blend of flexibility and collaboration. You can choose to work remotely or come into one of our offices in Cincinnati, OH, for team meetings and cultural events. Regardless of where you choose to work, you'll be part of a dynamic, inclusive culture that values growth and innovation.

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What kind of data analytics experience is beneficial for an AVP, Account Management Strategy at Synchrony?

For the AVP, Account Management Strategy role at Synchrony, experience with advanced data analysis techniques, familiarity with large datasets, and the ability to derive actionable credit insights are crucial. Exposure to statistical tools like SAS, R, or Python, as well as knowledge of advanced modeling techniques, will significantly benefit your application for this position.

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How does Synchrony support career growth for the AVP, Account Management Strategy role?

Synchrony is dedicated to fostering an environment that promotes career advancement. As an AVP, Account Management Strategy, you’ll not only engage in meaningful strategic initiatives but also benefit from a culture of continuous learning and development. With access to various training and mentoring programs, the company empowers employees to grow their skills and leadership capabilities effectively.

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Common Interview Questions for AVP, Account Management Strategy
How do you approach developing credit line strategies?

When developing credit line strategies, I begin by analyzing historical data and market trends to identify opportunities. I utilize advanced analytics and collaborate with cross-functional teams to ensure that the strategy aligns with overall business goals. Additionally, I regularly monitor the effectiveness of the strategy, adjusting it as needed based on performance metrics.

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Can you describe your experience with advanced analytical tools?

I have extensive experience using analytical tools such as SAS and R for developing and implementing data-driven strategies. These tools help in conducting complex analyses of large datasets, enabling me to derive insights that inform strategic decisions. I keep updated on the latest analytical techniques to ensure the best outcomes for the business.

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How would you handle compliance and regulatory requirements in credit strategy?

I prioritize compliance and regulatory adherence by closely collaborating with the Compliance and Legal teams during the development and execution of credit strategies. I ensure that all processes are regularly reviewed and updated to conform with regulations. It's essential to maintain open communication channels and be proactive in addressing regulatory changes.

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What experience do you have in collaborating with modeling teams and vendors?

In my previous roles, I've successfully partnered with modeling teams and external vendors to drive advanced targeting strategies. I believe that effective collaboration is key to leveraging diverse expertise and achieving optimal results. I ensure that we align our goals and share insights that contribute to innovative modeling solutions.

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How do you stay updated on trends in consumer banking?

I stay updated on consumer banking trends by subscribing to industry publications, participating in webinars, and attending relevant conferences. Networking with professionals in the field also provides valuable insights. Staying informed allows me to adjust our strategies accordingly and capitalize on new opportunities.

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What techniques do you use for loss mitigation?

For loss mitigation, I employ a combination of analytics-driven insights and strategic modeling. By analyzing customer behavior and potential risks, I can identify trends and implement proactive measures that reduce loss. Continuous monitoring of these strategies ensures they remain effective and can be quickly refined as needed.

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How would you prioritize your tasks as an AVP, Account Management Strategy?

I prioritize tasks by assessing their impact on the business and aligning them with our strategic goals. I also consider deadlines and resource availability. Utilizing project management tools and regular team check-ins helps me efficiently manage my workload and keep everyone informed about progress.

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Can you give an example of a successful analytic strategy you've implemented?

In a previous role, I led a project that developed a new credit scoring model using advanced machine learning techniques. By integrating diverse data sources, we enhanced our targeting capabilities, resulting in a significant increase in approval rates while minimizing risk, demonstrating the effectiveness of analytic strategies in driving business success.

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How do you ensure that your team remains engaged and motivated?

I believe that open communication, recognition, and opportunities for professional development are crucial for team engagement. Regularly celebrating achievements and providing constructive feedback help foster a positive team environment. I also encourage my team members to share their ideas and contribute to strategic discussions.

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What skills do you think are essential for an AVP, Account Management Strategy?

Essential skills for an AVP, Account Management Strategy include strong analytical abilities, excellent communication skills, and a deep understanding of credit and financial services. Additionally, leadership experience and the ability to drive cross-functional collaboration are crucial for success in this strategic role.

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December 4, 2024

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