Clinical Account Associate - East

As a Clinical Account Associate at Tempus, your key responsibilities include collaborating with Clinical Account Executives, identifying upsell opportunities, promoting online ordering through the Tempus Hub, and building relationships with physicians and office staff to boost clinical orders. You will also analyze the competitive landscape to provide feedback and drive compliance with new molecular information tools.

Essential skills for the Clinical Account Associate role at Tempus include the ability to quickly learn genomic and oncology information, excellent customer service skills, strong administrative capabilities, and a proactive communication style. Previous sales support experience in healthcare or clinical settings can also be beneficial.

Yes, Tempus values employee growth and development, offering Clinical Account Associates opportunities to advance their careers through in-depth training, mentorship programs, and exposure to various aspects of the business, especially as they embrace the new challenges posed by advancements in precision medicine.

Tempus prefers candidates with a B.S. degree in biology, life science, business, or marketing for the Clinical Account Associate position. Experience in sales support within healthcare, especially in oncology or pathology, can also greatly enhance your candidacy.

As a Clinical Account Associate at Tempus, you will enjoy a dynamic and collaborative work environment. Your role will involve frequent interactions with healthcare professionals and clients, requiring adaptability and a strong understanding of market trends in a fast-paced setting.

Daily tasks for a Clinical Account Associate at Tempus include coordinating with sales personnel, maintaining client relationships, driving product adoption, managing territory accounts, and ensuring client compliance with company tools and offerings while consistently analyzing performance metrics.

Successful Clinical Account Associates at Tempus typically exhibit a strong positive attitude, exemplary customer service skills, the ability to manage multiple priorities, and a thorough understanding of oncology and genomic information. They also deeply align with Tempus' values of integrity, respect, and trust.

I prioritize establishing trust and open communication. I ensure to understand each client's unique needs and challenges, which helps me provide tailored solutions that align with their goals. Consistent follow-ups and value-added interactions, such as sharing new insights or resources, help maintain a strong relationship.

To drive customer adoption, I'd first demonstrate the system's ease of use and time-saving features through training sessions. Additionally, I would highlight testimonials from satisfied clients and ensure ongoing support to address any concerns as they transition to the Tempus Hub.

Certainly! In my previous role, I identified that a client frequently used a basic product. I scheduled a meeting to discuss their clinical needs and proposed an advanced product that integrated seamlessly into their current workflows. By illustrating the added benefits through case studies, I successfully increased sales significantly.

I leverage various resources, including industry reports, competitor websites, and customer feedback. I also maintain close communication with our sales team to gain insights from their experiences, which helps inform our strategies and positioning in the market.

I commit to continuous learning by attending relevant seminars, webinars, and trade shows. I also subscribe to industry publications and engage with thought leaders on social media platforms to stay abreast of the latest advancements and trends.

In a past role, I faced a challenging quarter with declining sales. I analyzed the situation meticulously, identified customer pain points, and organized targeted outreach campaigns. By personally following up with affected accounts and adjusting our offerings, I was able to recover and exceed our targets.

My approach to teamwork emphasizes open communication, collaboration, and mutual respect. Leveraging the diverse skills of my team members enhances our strategic approach to clients, ensuring we meet their needs effectively and drive results together.

I would listen attentively to the client's concerns without interruption and show empathy for their situation. After acknowledging their feedback, I would work to find a resolution, either by addressing the specific issue directly or by proposing alternative solutions that better meet their needs.

One of the most vital qualities is adaptability. The healthcare industry is ever-evolving, and being able to pivot strategies and approaches while remaining focused on client needs is crucial for success in this role.

I prioritize tasks based on urgency, impact on client relationships, and alignment with company goals. I utilize tools like task lists and CRM software to keep track of deadlines, and I regularly assess priorities to ensure I am meeting the most pressing needs of my clients.