Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
VP, Supplier Management Leader - Tech & Ops image - Rise Careers
Job details

VP, Supplier Management Leader - Tech & Ops

Job Description:

Role Summary/Purpose:

The Tech & Ops Supplier Management leader is a critical role within the function! You will have direct oversight for a team of Supplier Managers and have strong engagement with Operations and Technology leaders in ensuring appropriate risk oversight of suppliers, understanding strategy for supplier engagement / usage, and ongoing contractual management.  You will partner with relevant governance and control functions, including Source to Pay, Legal, Operational Risk, and Information Security to ensure suppliers are in full compliance with internal and external requirements, and ongoing oversight can be consistently evidenced. Additionally, you will be responsible for re-imagining supplier management across operations and technology, the engagement model across the organization, and the relative roles and responsibilities to ensure appropriate alignment to the technology and operations vision, controllership, and execution strategy. 

The Tech & Ops Supplier Management Leader will be the first line of escalation for all supplier SLA misses, data breaches, governance challenge and risk mitigations, just to name a few.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

  • Proving leadership, guidance and support to a team of supplier managers, including management of team turnover and growth 

  • Refining the cross-functional engagement model designed to develop and sustain long-standing relationships with approved vendors

  • Escalation point and engagement across the function for supplier issues

  • Establishing and implementing service level agreements and standards by which to assess the performance of approved vendors, ensuring consistent application across operations and technology, and reporting on oversight activities

  • Escalating identified risk events and/or supplier concerns to senior management, including technology, operations, and Source to Pay

  • Partner with the Source to Pay team to evaluate supplier management activities and requirements to enforce compliance and identify ways to drive efficiency 

  • Reviewing and approving select supplier risk events, typically in the form of formal Risk Acceptances 

  • Definition and execution of supplier management and reporting tools for transparency, risk management, and decision making throughout entire supplier lifecycle 

  • Identifying and driving data analytics to enhance decision making 

  • Establishing vendor performance standards and suggesting improvements 

  • Supporting the organization in proactive contractual oversight, including, but not limited to spend and service level management 

  • Ensuring vendor activities adhere to our company policies 

  • Further developing and refining supplier risk management framework 

  • In partnership with Sourcing, establish and execute against a supplier strategy to optimize supplier mix, identifying growth areas, and managing supply chain risks 

  • Drive consistency in supplier management across technology, operations, and collections supplier ecosystem 

  • Perform other duties and/or special projects as assigned

Qualifications/Requirements:

  • 9+ years of vendor management, logistics, or sourcing function experience and a Bachelor’s degree in Business Management, Business Administration, Supply Chain Management or equivalent, or in lieu of a degree 12+ years of experience in the credit card, financial services or gift card industries

  • 7 years of people leadership experience with a proven track record of strong leadership which includes coaching, mentoring and performance development 

  • Strong presentation and communication skills and experience interacting with senior business executives 

  • Proven experience with partnering, collaborating, and influencing across a large multilayered organization at all levels 

  • Strong analytical and critical thinking skills; the ability to effectively communicate workflow processes and policies with vendors will be an added advantage 

Desired Characteristics:

  • Experience with financial services regulatory expectations  

  • Action and detail-oriented, excellent organization and prioritization skills  

  • Demonstrate strong risk management mindset and behavior  

  • Strong analytical and negotiation skills 

  • Quick decision making and problem-solving skills 

Grade/Level: 14

The salary range for this position is 150,000.00 - 250,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

  • You must be 18 years or older

  • You must have a high school diploma or equivalent

  • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

  • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

  • New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

  • Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

  • If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group:

Information Technology

Synchrony Glassdoor Company Review
4.2 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
Synchrony DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of Synchrony
Synchrony CEO photo
Brian Doubles
Approve of CEO

Average salary estimate

$200000 / YEARLY (est.)
min
max
$150000K
$250000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About VP, Supplier Management Leader - Tech & Ops, Synchrony

Join Synchrony as the VP, Supplier Management Leader for Tech & Ops, a pivotal role that focuses on enhancing the relationship between our suppliers and our technology and operations teams. In this exciting position, you will lead a dynamic team of Supplier Managers, fostering collaboration with Operations and Technology leaders to ensure robust risk oversight of suppliers. Your expertise will be critical in re-imagining how we engage with suppliers, enhancing our operational efficiency and ensuring compliance with internal and external requirements. You'll play a key role as the escalation point for supplier SLA misses and governance challenges, bringing your strong analytical and leadership skills to the forefront. This position champions innovative supplier management strategies, promotes data-driven decision-making, and requires a high level of engagement with various governance functions. Your journey at Synchrony will not only involve refining our supplier management framework but also contributing to a culture of inclusivity and collaboration. Even better, you can enjoy the flexibility of remote working or engaging from one of our offices. If you're ready to drive results and make an impact in the financial services industry, this is the perfect opportunity for you to shine as part of our committed team.

Frequently Asked Questions (FAQs) for VP, Supplier Management Leader - Tech & Ops Role at Synchrony
What are the responsibilities of a VP, Supplier Management Leader at Synchrony?

The VP, Supplier Management Leader at Synchrony is responsible for overseeing supplier management functions, leading a team of Supplier Managers, and engaging with Operations and Technology leaders. This role involves ensuring compliance with internal and external requirements, refining supplier engagement models, and implementing service level agreements. Additionally, the leader will manage supplier risks, act as the escalation point for issues, and drive improvements in the supplier management framework.

Join Rise to see the full answer
What qualifications are needed for the VP, Supplier Management Leader role at Synchrony?

To qualify for the VP, Supplier Management Leader position at Synchrony, candidates should have over 9 years of experience in vendor management or a related field, with a Bachelor’s degree in Business Management, Business Administration, or Supply Chain Management. A significant background in leadership, particularly in the financial services sector, and strong analytical abilities is essential for success in this role.

Join Rise to see the full answer
How does Synchrony support flexibility for its VP, Supplier Management Leaders?

At Synchrony, flexibility is a key part of our culture. As a VP, Supplier Management Leader, you’ll have the choice to work from home or engage in our office spaces as needed. You’ll occasionally attend in-person activities, such as team meetings and training sessions, allowing you to foster connections while enjoying the benefits of remote work.

Join Rise to see the full answer
What leadership qualities are important for the VP, Supplier Management Leader at Synchrony?

Strong leadership qualities for the VP, Supplier Management Leader at Synchrony include effective communication skills, the ability to mentor and coach a team, and proficiency in navigating complex organizational structures. Additionally, having a strategic approach to problem-solving and a risk management mindset is crucial for managing supplier relationships successfully.

Join Rise to see the full answer
What opportunities for growth does the VP, Supplier Management Leader role at Synchrony offer?

The VP, Supplier Management Leader position at Synchrony offers significant growth opportunities by enabling the leader to influence supplier management strategies, improve operational efficiencies, and drive compliance. Working in this role allows you to develop future leaders, shape the supplier management framework, and engage with senior executives to impact the organization’s direction.

Join Rise to see the full answer
Common Interview Questions for VP, Supplier Management Leader - Tech & Ops
Can you describe your experience with supplier management?

When answering this question, provide details about your previous roles involving supplier management, specifying the industries you’ve worked in. Highlight your approach to building relationships, managing vendor performance, and ensuring compliance, using specific examples that demonstrate your impact.

Join Rise to see the full answer
How do you handle a situation where a supplier fails to meet performance standards?

Discuss your process for addressing performance issues, including your immediate actions, communication with the supplier, and follow-up steps. Emphasize the importance of documentation and a structured approach to escalate the issue while maintaining a professional relationship.

Join Rise to see the full answer
What strategies do you use to improve supplier relationships?

Outline your strategies for fostering positive relationships with suppliers, such as regular communication, performance reviews, and collaboration on objectives. Share a specific example where your proactive approach led to improved outcomes, emphasizing the long-term benefits of strong supplier relationships.

Join Rise to see the full answer
Tell me about a time you led a team through a challenging project.

Share an example from your past where you successfully led a team through a complex project. Highlight your leadership style, the challenges faced, and the results achieved, showcasing your ability to motivate and guide others during difficult times.

Join Rise to see the full answer
How do you ensure compliance with internal and external requirements?

Discuss your approach to compliance by mentioning your familiarity with relevant regulations and your process for auditing supplier practices. Explain how you communicate these requirements to your team and ensure adherence throughout the supplier management lifecycle.

Join Rise to see the full answer
What tools do you use for supplier performance evaluation?

Talk about specific tools or software you’ve employed to evaluate supplier performance. Mention any metrics you track and how data analysis contributes to improved decision-making, stressing the importance of transparency and accountability.

Join Rise to see the full answer
Explain how you approach risk management in supplier relationships.

Outline your risk management strategy when it comes to suppliers. Discuss how you identify potential risks, evaluate their impact, and implement mitigation strategies while ensuring that communication lines with stakeholders remain open.

Join Rise to see the full answer
How do you prioritize tasks within your team?

Discuss your method for establishing priorities, such as assessing deadlines, project importance, and resource availability. Provide an example of a time you successfully managed competing priorities while ensuring your team's productivity.

Join Rise to see the full answer
Can you give an example of how data analytics has influenced your decisions?

Share a specific story where data analytics played a crucial role in your decision-making process. Explain the data you analyzed, how you interpreted it, and the resultant actions taken, emphasizing the impact on supplier performance or operational efficiency.

Join Rise to see the full answer
What motivates you as a leader in supplier management?

Reflect on the aspects of leadership that excite you, such as driving innovation, mentoring others, or identifying growth opportunities. Share anecdotes that illustrate your passion for supplier management and your commitment to continuous improvement.

Join Rise to see the full answer
Similar Jobs
Photo of the Rise User
Posted 14 days ago

Join Synchrony as a Solution Architect and lead the design and implementation of innovative authentication solutions in a collaborative environment.

Photo of the Rise User

Join Synchrony’s Finance Governance team as a Senior Analyst, where you will play a vital role in driving compliance and risk management.

Photo of the Rise User
NBCUniversal Hybrid 100 Universal City Plaza, Universal City, CALIFORNIA
Posted 5 days ago

As a Manager for CityWalk Food at NBCUniversal, you'll lead multiple Quick Service venues, focusing on operational excellence and guest satisfaction.

Photo of the Rise User
Posted 2 days ago

Join Empro Staffing as a Director of Environmental Services and lead the charge in maintaining high cleanliness and safety standards across healthcare facilities.

Photo of the Rise User
Posted 9 days ago

Join CVS Health as an Inventory Control Coordinator and help manage inventory while providing exceptional service in a dynamic pharmacy environment.

Photo of the Rise User
Posted 12 hours ago
Customer-Centric
Rapid Growth
Diversity of Opinions
Reward & Recognition
Friends Outside of Work
Inclusive & Diverse
Empathetic
Feedback Forward
Work/Life Harmony
Casual Dress Code
Startup Mindset
Collaboration over Competition
Fast-Paced
Growth & Learning
Open Door Policy
Rise from Within
Maternity Leave
Paternity Leave
Flex-Friendly
Family Coverage (Insurance)
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401K Matching
Paid Holidays
Paid Sick Days
Paid Time-Off

As a Community Manager at Arbor Creek, you will be the key leader optimizing operations and enhancing resident experiences through community engagement.

Photo of the Rise User
G.Z.Q.S.O. Hybrid No location specified
Posted 6 days ago

Join a dynamic automotive company as a Team Leader, where you will directly supervise production staff while maintaining high safety and quality standards.

Become an Operational Program Director at Dungarvin, where you'll lead community-based programs catering to individuals with diverse needs.

Photo of the Rise User
Posted 4 days ago

Join Pernod Ricard as a Material Planner and contribute to the success of iconic brands in the spirits industry.

Photo of the Rise User
Domino's Hybrid 2057 Wal-Mart Way #6, Midlothian, VA
Posted 3 days ago

As a General Manager at Domino's, you will lead the operations of a busy store, focusing on profitability and team engagement.

Photo of the Rise User
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
Photo of the Rise User
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
Photo of the Rise User
Posted 2 months ago

Join ABC Legal Services as a Data Entry Specialist where you can work remotely and support our team in the legal document filing process.

Our vision is to build a future where every ambition is within reach. Our mission is to create financial and technology solutions to move our customers and partners forward.

73 jobs
MATCH
Calculating your matching score...
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 20, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!