Senior Professional Services Engineer

A Senior Professional Services Engineer at Sysdig plays a crucial role in both pre and post-sales activities, collaborating closely with teams across Professional Services, Sales, Support, and Customer Success. The primary responsibilities include delivering successful technical integrations of Sysdig products for Fortune 500 clients, managing Kubernetes clusters, and providing solutions architecture consulting. The engineer also acts as a trusted advisor, transfering technical knowledge and best practices to both customers and team members.

To be considered for the Senior Professional Services Engineer position at Sysdig, candidates should possess a minimum of five years of experience in a related field such as Professional Services or DevOps Engineering. Essential qualifications include solid knowledge of cloud infrastructures like AWS and Google Cloud, as well as expertise in container technologies such as Docker and Kubernetes. Proficiency in infrastructure as code (IaC) tools like Terraform and AWS CloudFormation is also required, alongside excellent customer relationship management skills.

Success in the role of Senior Professional Services Engineer at Sysdig requires a combination of technical expertise and interpersonal skills. Critical skills include a strong understanding of cloud and container management, experience with IaC tools, and the ability to engage effectively with clients to build strong relationships. Furthermore, excellent problem-solving abilities, a collaborative mindset, and adaptability to work in various environments will set candidates apart.

Sysdig has cultivated a flexible and inclusive work culture that prioritizes collaboration and innovation. As a Senior Professional Services Engineer, you would be part of an international team that values diverse perspectives and encourages open dialogue. With flexible working arrangements, wellness support, and a strong focus on employee development, Sysdig provides an enriching environment for personal and professional growth.

At Sysdig, the professional growth of a Senior Professional Services Engineer is foundational to our organizational success. We offer various development opportunities, both through formal training and mentorship programs. Employees are also encouraged to engage in communities surrounding open-source technologies, enhancing their skills while contributing to the larger tech community. Additionally, due to Sysdig's recognition as a top employer, employees can benefit from networking opportunities with industry leaders.

When preparing to answer this question, be specific about the projects you've worked on that involved AWS or Google Cloud. Detail the tools and services you utilized, the challenges faced, and how they were overcome. Highlight any certifications or specialized training that can demonstrate your expertise in cloud infrastructures.

In answering this question, discuss your approach to incident management, monitoring, and scaling clusters. Mention any specific tools you have used for managing Kubernetes deployments and illustrate with examples of how you've resolved cluster issues in the past.

When responding, focus on examples of how you build and maintain relationships with clients. Discuss your communication style, how you handle client feedback, and ways you ensure customer satisfaction and loyalty over time.

Choose a project that showcases your problem-solving abilities. Discuss the challenge, your role, the steps taken to address the issue, and the final outcome. Highlight teamwork and how you utilized resources available to successfully complete the project.

You can explain your methodology for knowledge transfer, which may include developing documentation, conducting workshops, or one-on-one coaching sessions. Emphasize the importance of tailored approaches depending on the audience and their learning styles.

In your response, mention the resources you utilize, such as online courses, webinars, industry publications, or moot discussions. Highlight your commitment to continuous professional development, ensuring you stay ahead in the rapidly evolving field of cloud security.

Discuss specific automation tools you’ve used, such as Terraform or AWS CloudFormation. Explain how these tools were applied in your previous roles, including any significant impact they had on performance or efficiency.

Select a relevant example and explain the best practice, its strategic importance, and how you went about implementing it. Provide insights into how this practice led to measurable improvements in the work process.

Reflect on your personal motivations and share a narrative that connects your passion for technology with your desire to enhance security in the cloud. Discuss how this aligns with Sysdig's mission and values.

Discuss your organizational skills and methodologies such as prioritizing tasks, using project management tools, or Agile practices to maintain oversight of multiple deployments. Give an example of a successful experience juggling several projects at once.