Job details

Customer Service Representative (CSR)

Company: Mr. Appliance of OH
Location: Remote
Employment Type: Full-Time

Job Summary:
Mr. Appliance of OH is seeking a dedicated and organized Customer Service Representative (CSR) who will also take on responsibilities related to parts coordination. The ideal candidate will be an excellent communicator with strong multitasking abilities, capable of providing outstanding customer service while ensuring smooth operations for parts ordering, inventory management, and scheduling coordination with technicians.

Key Responsibilities:

Customer Service:

Answer inbound calls and respond to customer inquiries via phone, email, and online platforms.
Assist customers with scheduling service appointments and provide updates on service progress.
Address and resolve customer concerns in a friendly and efficient manner.
Ensure all customer interactions are handled professionally, enhancing the overall customer experience.

Parts Coordination:

Order parts from vendors based on service needs, ensuring timely availability for technicians.
Track and manage inventory of parts, ensuring accurate stock levels.
Coordinate the logistics of parts delivery, making sure the right parts are available for scheduled appointments.

Scheduling and Coordination:

Work closely with technicians to coordinate their schedules and optimize routes for efficiency.
Communicate with technicians to confirm availability of parts and ensure they are prepared for service appointments.
Monitor and update the service calendar, ensuring appointments are properly allocated.

Administrative Tasks:

Maintain accurate records of customer interactions, parts orders, and inventory management.
Prepare and distribute work orders to technicians, ensuring clear communication on service requirements.
Assist with billing and invoicing, ensuring accuracy and timely processing.

Prior experience in customer service, preferably in a service-oriented industry.
Experience in inventory management or parts coordination is a plus.
Strong communication and organizational skills.
Ability to multitask and prioritize in a fast-paced environment.
Proficient with scheduling software, inventory management systems, and basic office software.
Excellent problem-solving skills and attention to detail.
Team player with a positive, can-do attitude.

Salary: $900 - $1100 per month

Shift Schedule: EST 8 AM - 5 PM EST. Overtime if needed.

Average salary estimate

$12000 / YEARLY (est.)

min

max

$10800K

$13200K

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What You Should Know About Customer Service Representative (CSR), Talent Cottage

Are you a natural communicator with a knack for organizing? Mr. Appliance of OH is on the lookout for a passionate Customer Service Representative (CSR) to join our remote team! This is more than just a job; it’s an opportunity to be part of a dynamic service-oriented company. As a CSR, you will excel at providing exceptional customer service while tackling parts coordination responsibilities. You'll be answering calls and emails, effortlessly assisting customers in scheduling service appointments, and resolving their concerns with a friendly smile (even over the phone!). But there’s more – you will also manage parts orders, track inventory levels, and coordinate delivery logistics to ensure our technicians have everything they need for timely service. We know that the heart of our operation relies heavily on effective scheduling, so your role will involve optimizing routes for our technicians and updating the service calendar. Your attention to detail will shine as you maintain accurate records and assist with billing processes. If you have a background in customer service and a flair for multitasking, we invite you to bring your skills to Mr. Appliance of OH. With a salary range of $900 - $1100 per month, and a standard work schedule from 8 AM to 5 PM EST, plus the opportunity for overtime, this position is a fantastic way to kickstart your career in the IT and service industry. Join us in delivering top-notch service and making a positive impact with our team!

Frequently Asked Questions (FAQs) for Customer Service Representative (CSR) Role at Talent Cottage

What are the main responsibilities of a Customer Service Representative at Mr. Appliance of OH?

As a Customer Service Representative (CSR) at Mr. Appliance of OH, your main responsibilities will include answering customer inquiries, scheduling service appointments, resolving customer concerns, and managing parts coordination. You'll ensure smooth operations by tracking inventory and keeping communication open with both customers and technicians.