Operations Manager - Unicrest

The Operations Manager at Unicrest is responsible for managing purchasing, production scheduling, stock control, and customer order fulfillment to ensure smooth operations. This role includes overseeing supplier relations, leading the production and warehouse staff, and implementing process improvements for optimal efficiency and quality.

Candidates applying for the Operations Manager role at Unicrest should have a minimum of 5 years of proven experience in operations, logistics, or supply chain management. Expertise in purchasing, production scheduling, and inventory management is essential, along with strong leadership skills and proficiency in software such as Microsoft Dynamics 365.

Key skills for the Operations Manager position at Unicrest include strong leadership and communication abilities, problem-solving skills, and a commitment to lean manufacturing principles. Candidates should have a practical understanding of import/export processes and demonstrate adaptability in a fast-paced environment.

The Operations Manager plays a vital role in ensuring customer satisfaction at Unicrest by overseeing the customer service team and ensuring timely responses to inquiries. They also collaborate with sales, marketing, and other departments to ensure all stakeholders are equipped with the necessary resources for success.

At Unicrest, Operations Managers have ample opportunities for career advancement within the organization. With a focus on innovation and growth, there are chances to take on more complex projects, lead larger teams, and contribute to the strategic direction of the company.

When answering this question, detail specific projects where you managed supply chain activities, emphasizing your contributions to improving efficiency and reducing costs. Use metrics to support your accomplishments to demonstrate your impact clearly.

Discuss a methodology you follow, such as Lean or Six Sigma, outlining the steps you take to identify inefficiencies, engage stakeholders, and implement improvements. Provide an example of a successful process improvement initiative you've led.

Share your approach to communication and collaboration, emphasizing regular check-ins, partnership development, and how you balance quality, lead times, and cost-efficiency for mutual benefit.

Explain your experience with safety training procedures, quality control measures, and how you foster a culture of safety among team members. Use specific examples of how you've identified and addressed safety or quality issues in past roles.

Focus on how you communicated change effectively, provided support to your team, and managed any resistance. Highlight the outcomes and lessons learned from that experience.

Discuss your methods for assessing urgency versus importance, such as using project management tools or frameworks like the Eisenhower Matrix, and provide an example of how you've successfully managed multiple deadlines.

List the software programs you are familiar with, particularly Excel and Microsoft Dynamics 365, and provide specific instances of how you've used these tools to improve operations or manage data effectively.

Talk about your experience with establishing KPIs for your team, regularly reviewing performance data, and providing constructive feedback. Share how you've utilized metrics to boost team effectiveness and customer satisfaction.

Outline your practical experience with documentation, compliance checks, and best practices in managing logistics across borders. Use specific examples of challenges you've faced and how you overcame them.

Describe your approach to encouraging creativity within your team, such as regular brainstorming sessions or implementing suggestion programs. Provide examples of innovative solutions that emerged from these efforts.