Marketplace Operations Manager

As a Marketplace Operations Manager at Found, you'll be responsible for driving growth in our provider marketplace by analyzing data to develop actionable insights. You'll also implement scalable processes and lead improvements in provider workflows to enhance efficiency and quality. Collaborating with cross-functional teams and contributing to our clinician supply strategy is also a key part of your role.

To qualify for the Marketplace Operations Manager position at Found, you should have at least 4 years of experience in strategy and operations roles, preferably within high-growth tech companies or management consulting. Experience in healthcare is highly preferred. You will also need proficiency in analyzing data using tools like Excel, SQL, and Looker.

At Found, we foster a culture of continuous learning and professional development. As a Marketplace Operations Manager, you will have opportunities to work closely with various teams, engage in impactful projects, and receive mentorship from leaders, all tailored to enhance your skills and career trajectory.

The work environment for a Marketplace Operations Manager at Found is dynamic and fast-paced. You’ll work remotely, collaborating with a passionate team committed to transforming weight care. Expect to navigate challenges and embrace changes while focusing on driving meaningful health outcomes for our members.

In this role, you will have a significant impact on Found's mission by driving the operations necessary to scale our healthcare provider network. Your efforts will help improve the experiences of both providers and members, ultimately leading to positive health outcomes and contributing to the evolution of the weight care industry.

In the role of Marketplace Operations Manager, I start with a clear understanding of the marketplace metrics that matter. By utilizing tools like Excel and SQL, I analyze historical data to identify trends and areas for improvement. I focus on actionable insights that align with our overall growth strategy, ensuring to communicate these findings effectively to both technical and non-technical stakeholders.

Absolutely! At my previous company, I identified a bottleneck in the provider onboarding process. I collaborated with cross-functional teams to map out each step and implemented a new standardized playbook. This improvement cut our onboarding time by 30% and significantly enhanced the provider experience, allowing for quicker integration into our marketplace.

I prioritize tasks based on their impact on strategic goals. I utilize project management tools to track progress, set deadlines, and communicate transparently with my team. Fostering an open dialogue helps us reassess priorities as needed while ensuring key initiatives remain on track.

Success in this role ultimately revolves around enhancing the efficiency and effectiveness of our provider marketplace. This includes meeting key performance indicators, driving growth through data-driven strategies, and ensuring smooth operations that support both the providers and our members’ needs.

To recruit and retain top healthcare providers, I focus on creating a compelling value proposition that highlights our mission and the benefits they will experience. I leverage data to identify where we can find the best fit and maintain strong relationships by offering ongoing support and professional development opportunities.

In a previous role, I proposed a new data visualization tool to better communicate our performance metrics. To gain buy-in, I presented data showing how this tool led to improved decision-making in similar organizations. By aligning the change with the team's goals and demonstrating the potential benefits, I successfully secured their support for the implementation.

Effective communication is all about adapting my language to fit the audience. I strive to simplify complex data insights into digestible formats while ensuring that technical teams understand the business context. Regular meetings and collaborative tools also play a crucial role in keeping everyone aligned.

To promote data-driven decision-making, I start by creating a culture that values data. I encourage team members to utilize data in their daily tasks by offering training sessions on analytics tools. Additionally, I ensure that we regularly review data in our meetings, making it a central part of our discussions.

In my previous roles, I have worked closely with clinical teams to ensure that operational improvements directly contribute to better patient outcomes. I analyze feedback on operational efficiency, then collaborate with clinical leaders to implement changes that streamline processes and enhance the overall care experience for providers and patients alike.

I stay inspired by continuously seeking out new trends and best practices through industry research and networking. Engaging with thought leaders and attending workshops helps me bring fresh ideas to our operations. Additionally, I value team brainstorming sessions as a way to cultivate a culture of innovation where everyone feels encouraged to share their insights.