Head of AI (d/f/m)

Our story:

Every year millions of people are either filing their taxes in fear or giving up on their tax refund altogether. We're working on fixing that. Our intuitive app enables anyone, regardless of education or background, to file their taxes with newfound confidence.

Spread across Germany, Spain and the UK, the team at Taxfix Group with its brands Taxfix, Steuerbot and TaxScouts, is a compassionate group of solution-finders. We speak our minds openly, and with over 400 professionals, including tax experts, developers, and IT security experts, we're rich in ideas and voices. The group has facilitated more than 3.5 billion euros in tax refunds for its customers since its founding in 2016.

Role Overview:

As Head of AI you will lead a centralized team of ML/AI engineers and data scientists to build the latest and greatest features and capabilities for customers to use. We’re looking for a technical leader with hands-on experience in developing, testing and operating ML/AI models in production. You will collaborate deeply with product teams and commercial leaders to build AI and ML solutions grounded in consistent architectures that have proven repeatability with customers. You will define, evangelize and continuously optimize our AI strategy, methodologies and discipline to accelerate customer value and operational efficiency - driving differentiated business outcomes. This role requires knowledge and experience in modern coding languages, cloud infrastructure, machine learning, and language models, as well as curiosity to understand Taxfix’s quickly growing AI landscape.

As the Head of AI you are the face of the AI engineering team, representing their work, and unblocking the team when problems arise. You manage a highly skilled team of experts and help in the growth of their careers. You drive action and alignment by cultivating relationships with senior management and partnerships with product management and design leaders.
You bring a deep understanding and expertise in digital transformation opportunities, supported by thought leadership in advanced technologies such as Generative AI, ML, Advanced Analytics and App Modernization. You hold your team accountable to high standards and support your team to achieve these standards.

We believe technology managers and leaders at all levels should be professionals at technology, should be able to jump into any project and understand the bits & bolts of the technologies their teams use. If you are one of those people that don’t want to “just manage” and still excited about building things along with building teams, you will fit here very well.

Your responsibilities and decisions:

• Technical Leadership & Strategy: 

  • Define Taxfix AI strategy and champion the adoption of AI/ML technologies and practices across the company

  • Lead the design, development, and maintenance of scalable and high-quality software applications that leverage AI/ML technologies to enable customer value, business outcomes, foster innovation, and enable efficiency across the organization

  • Drive the end-to-end solution development lifecycle, from requirements gathering, ideation, quick prototyping to implementation and technical validation

  • Provide technical leadership, drive technical excellence and innovation, ensure the adoption of best practices and cutting-edge technologies, services and tools and measure the impact of these decisions

  • Collaborate with our production teams to develop scalable, deployable and reusable models and data sets

  • Partner with stakeholders to understand business needs and translate them into technical requirements and solutions

  • Conduct research, stay current with the latest developments in new technologies, latest industry trends and bring ideas and insights to the team to drive innovation

• Team Management & Development: 

  • Build, mentor, and lead a high-performing team of AI/ML engineers and MLOps and data scientists. 

  • Foster a culture of excellence, innovation, and continuous improvement. 

  • Ensure team alignment with the company's goals and objectives. 

  • Lead, coach, and build a diverse and inclusive culture where everyone can bring their full and authentic self and do their best work as a result.

  • Mentor and enable career growth for your team by helping them in different career stages develop skills to support their career goals and business objectives.

  • Provide ongoing feedback that helps direct reports improve their performance. Promote a positive environment across the organization by modeling behavior that promotes high morale

  • Oversee the professional development and growth of the engineering team, identifying development and growth opportunities for the people on the team

• Architecture & Design: Oversee the architecture and design of solutions, ensure velocity, reliability, scalability security and cost efficiency. Work closely with Product and Engineering leadership to find opportunities to leverage big data and advanced technologies to solve customers problems and align technical solutions with customers needs

• Quality, Governance & Performance: Establish and enforce data quality and governance standards and best practices for the development and operation of data products and models. Ensure our data products meets performance benchmarks and provides a seamless and reliable experience to our customers. Define and track Key Performance Indicators to drive continuous improvement.

• Collaboration & Communication: Collaborate closely with cross-functional teams, including Product Management, Platform engineering, Finance and Operations to ensure seamless data products lifecycle management from concept to deployment and operation. Communicate technical data strategies, insights and outcomes to stakeholders at all levels, including non-technical audiences

Your profile:

• 8+ years technical engineering experience

• 4+ years of experience in technical leadership

• Proven track record in deploying to and running AI/ML models in production

• Familiarity with large language models (LLM), prompt engineering and retrieval augmented generation (RAG) architectures

• Strong analytical and quantitative skills, leveraging data and metrics to develop informed business cases

• Background in probability, statistics, and optimization algorithms

• Excellent project management and organizational skills

• Masters Degree in Computer Science, or related technical discipline

• Outstanding communication and interpersonal skills, with the ability to articulate technical concepts to non-technical stakeholders

Why Taxfix?

• A chance to do meaningful, people-centric work with an international team of passionate professionals.

• Holistic well-being with free mental health coaching sessions and yoga.

• A monthly allowance to spend on an extensive range of services that you can use and roll over as flexibly as you like.

• Employee stock options for all employees—because everyone deserves to benefit from the success they help to create.

• Dedicated relocation and visa support for those that need it.

• 30 annual vacation days and flexible working hours.

• Work from abroad for up to six weeks every year. Just align with your team, and then enjoy your trip.

• Plenty of opportunities to socialise as a team. In addition to internal tech meetups, our international team hosts regular get-togethers—virtually and in person when possible.

• Free tax declaration filing, of course, through the Taxfix app—and internal support for all personal tax-related questions.

• Have a four-legged friend in your life? We’re happy to have dogs join us in the office.

Excited? So are we. Learn more about Team Taxfix on our blog and get a glimpse of our culture.

At Taxfix, we believe that incredible things happen when you have a wealth of perspectives and experiences. We're proudly committed to equal employment and development opportunities no matter your gender, race, religion, age, sexual orientation, colour, disability, or place of origin. To help mitigate any potential unconscious biases, we ask that you refrain from including your picture, age, or marital status on your CV. Let your experiences speak for themselves.

Not sure if you meet all the requirements for this role? Please apply anyway. You might bring something special to the team that we hadn't considered previously.