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ACCOUNT MANAGER IV

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.​Job OverviewThis role is remote (CA USA)TE Connectivity's Account Management Teams are responsible for selling TE's products, systems or services, providing detailed technical product information and maintaining relationships with customers in assigned geographic territory, industry or accounts.The Americas Sales team for TE Connectivity's Industrial Business Unit has a vision of success in the market with a passionate organization that delivers unique solutions to our customers. We are seeking an Account Manager to help us make this vision a reality. In this exciting role, you will be responsible for establishing and maintaining strong business relationships with key accounts, generating demand through design wins and revenue growth while providing total customer satisfaction. This position will report directly to the Regional Sales Manager (West United States) and will be responsible for collaborating with multiple other functions within the organization, particularly with Product Managers, Field Engineers, and Customer Care in developing and growing accounts located on the West Coast.Role Statement:1. Account Management and Qualification: Responsibility of growth of revenue, pipeline, conversion, for established account assignments.2. Lead management: Lead qualification, identify customer needs and follow up opportunities until successful closure.3. Sales effectiveness support: Support other groups (Product Teams, etc.) with follow-up on administration actions, sample requests, escalations, deliveries, quality performance. Understanding the TE internal organization is extremely beneficial.Key Tasks:• Own specific accounts/design-in locations as assigned. Manage all commercial aspects with the customer including direct customer relationship and regular contact with customer key stakeholders, managing and preparing offers, project contracts and quotations, leading price and contract negotiations, following up on current and potential opportunities and projects. Proactively address open customer issues, including quality issues, until appropriate closure. Manage Channel opportunities with customers with appropriate internal and external stakeholders.• Penetrate new accounts or locations as identified by sales/marketing leadership• Sell the value propositions of TE Connectivity products and services• Develop strong pipeline for Industrial BU (SME, BESS &EVI, Warehouse Automation, Motion & Drives, Automation Controls, Industrial Robotics, Automation Sensors)Lead/Account Qualification:• Promptly and efficiently handle all inbound leads - make contact with all hot leads within 24 hours and all other leads within 1 week• Qualify or disqualify all leads, using consultative selling techniques to uncover the customer needs and opportunities Other Duties:• Disciplined internal reporting of projects and other business activities through Salesforce.comWhat your background should look like:Experience & Knowledge:• Engineering degree preferred• Minimum five years of experience in or related to Sales• Excellent phone and consultative selling skills• An academic qualification in an engineering competence or equivalent field technical experience is a distinct advantage• Should have had previous experience in a customer facing capacity• Optimally have a deep and broad knowledge of TE Connectivity technology, product portfolio, and the markets they serveParticular Skills & Abilities Required:• Excellent relationship and communication skills• A passion for serving and helping customers• Strong interpersonal and influencing skills, as well as the ability to build strong relationships with multiple organization functions (inside and outside of TE)• Strong selling, presentation and negotiation skills • Ability to work to deadlines and challenging targets• Ability to identify and pursue new business opportunities in line with business plansEOE M/F/D/V#NATASS #RemoteCompetenciesValues: Integrity, Accountability, Inclusion, Innovation, TeamworkABOUT TE CONNECTIVITYTE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).COMPENSATION• Competitive base salary commensurate with experience: $120,400k - $180,600k annually (subject to change dependent on physical location)• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.• Total Compensation = Base Salary + Incentive(s) + BenefitsBENEFITS• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.EOE, Including Disability/Vets

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What You Should Know About ACCOUNT MANAGER IV, TE Connectivity

As an Account Manager IV at TE Connectivity, you'll have the opportunity to unleash your potential while working alongside a diverse and talented team dedicated to creating a safer, sustainable, and more connected world. This remote position based in San Francisco, CA, is crucial for building and nurturing relationships with key accounts, driving revenue growth, and ensuring ultimate customer satisfaction. Your responsibilities will include managing all commercial aspects of assigned accounts and projects, leading the charge in sales effectiveness, and collaborating closely with Product Managers, Field Engineers, and Customer Care teams. You'll delve into customer needs, qualifying leads, and effectively addressing any quality issues that may arise. A significant portion of your success will rely on your ability to communicate and influence across various organizational functions, ensuring that you'll deliver unique solutions that meet our customers' specific needs. TE Connectivity is passionate about fostering strong business relationships, and you'll play a key role in driving demand and developing a robust pipeline within the Industrial Business Unit. If you're eager to harness your sales expertise and technical knowledge in a fast-paced environment, this role offers a fantastic opportunity to make a real impact and support our vision of success. Join us at TE Connectivity, where you can truly make every connection count!

Frequently Asked Questions (FAQs) for ACCOUNT MANAGER IV Role at TE Connectivity
What are the main responsibilities of the Account Manager IV at TE Connectivity?

The Account Manager IV at TE Connectivity is responsible for managing key customer relationships, driving revenue through design wins, and ensuring total customer satisfaction. This includes handling inquiries, managing offers, project contracts, and quotations while actively addressing any open customer issues until resolution. The role also involves collaborating with other teams like Product Managers and Field Engineers to develop robust accounts on the West Coast.

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What qualifications are required for the Account Manager IV position at TE Connectivity?

TE Connectivity requires candidates for the Account Manager IV position to have a minimum of five years of experience related to sales, alongside excellent consultative selling skills. An engineering degree or equivalent technical experience is preferred. Additionally, having a thorough understanding of TE Connectivity's technology, products, and market applications is considered a significant advantage.

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What skills are vital for success as an Account Manager IV at TE Connectivity?

Successful Account Managers IV at TE Connectivity should possess excellent relationship-building and communication skills, strong interpersonal abilities, and the aptitude for influencing various stakeholders. Key skills also include presentation prowess, negotiation capability, and the ability to work efficiently under deadlines while pursuing new business opportunities.

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How does the Account Manager IV contribute to TE Connectivity's mission?

As an Account Manager IV, you contribute to TE Connectivity's mission by establishing strong business relationships and generating demand for innovative products and services. Your efforts directly impact revenue growth and help in creating a connected world, aligning your work with TE's vision to ensure that every connection counts.

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What is the compensation structure for the Account Manager IV at TE Connectivity?

The compensation for the Account Manager IV role at TE Connectivity includes a competitive base salary ranging between $120,400 and $180,600 annually, depending on experience and location. This salary is complemented by incentives and a comprehensive benefits package, including health insurance and retirement plans.

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Common Interview Questions for ACCOUNT MANAGER IV
How do you establish and maintain relationships with key accounts?

To establish and maintain relationships with key accounts, focus on consistent communication, understanding customer needs, and providing exceptional service. Building trust through reliable delivery and addressing issues promptly is crucial.

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Can you describe your experience with consultative selling techniques?

In your answer, highlight specific examples where you used consultative selling to identify customer needs, showcase how you tailored solutions, and emphasize the long-term relationships you built with clients as a result.

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What strategies do you use to qualify leads effectively?

When qualifying leads, I typically use consultative questioning to uncover customer needs and challenges. It's important to prioritize leads based on their engagement level and potential value to ensure efficient follow-up.

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How do you handle customer objections during the sales process?

Address customer objections by actively listening and empathizing with their concerns. Provide clear information and reassurance while presenting tailored solutions to showcase how you can meet their needs.

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Describe a time you successfully closed a challenging deal.

Use a specific example detailing the challenges faced, your approach to overcoming them, and how your persistence and relationship-building eventually led to closing the deal.

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What role does collaboration play in your sales strategy?

Collaboration is paramount in my sales strategy. Working closely with internal teams like product management and engineering ensures I'm equipped with the most accurate information and resources to meet client needs effectively.

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How do you prioritize your accounts and sales activities?

To prioritize my accounts, I assess potential value, strategic importance, and immediate needs. I use a mix of metrics and customer engagement levels to allocate my time and resources effectively.

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What approaches do you take to penetrate new markets?

When penetrating new markets, I focus on research to understand market demands, build strategic partnerships, and utilize targeted marketing strategies to raise awareness of TE Connectivity’s offerings.

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How do you measure your success as an Account Manager?

I measure my success through key performance indicators such as customer satisfaction scores, revenue growth, the number of new accounts secured, and the strength of relationships built over time.

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How do you stay informed about industry trends that affect your accounts?

Staying informed involves regular market research, attending industry conferences, networking with peers, and leveraging internal resources at TE Connectivity to understand emerging trends that may impact my accounts.

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Passion for Exploration
Dare to be Different
Customer-Centric
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Inclusive & Diverse

At TE Connectivity, we create a safer, sustainable, productive and connected future.

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Full-time, remote
DATE POSTED
December 8, 2024

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