Hiring Bilingual Mortgage CSR - $21/hour

As a Bilingual Mortgage Customer Service Representative at TEKsystems, your primary responsibilities will include managing inbound calls about mortgage payments and escrow inquiries. You will assist borrowers by providing clear, helpful information and addressing various mortgage servicing questions. Additionally, during the second half of the month, you will engage with an auto dialer to remind borrowers to make their payments. Your role is integral to ensuring customer satisfaction in the mortgage process.

To qualify for the Bilingual Mortgage Customer Service Representative position at TEKsystems, you should possess excellent communication skills in both English and another language. Experience in a customer service role, particularly within the mortgage or financial industry, is highly beneficial. Additionally, being comfortable with phone-based communication and having the ability to navigate financial inquiries efficiently will help you succeed in this role.

The training process for the Bilingual Mortgage Customer Service Representative role at TEKsystems lasts three weeks. During training, you'll earn $20 per hour as you prepare for your responsibilities that include effective communication and understanding mortgage servicing. Post-training, your hourly wage will increase to $21. The training is designed to equip you with the knowledge and skills necessary to provide exceptional customer support.

Working as a Bilingual Mortgage Customer Service Representative at TEKsystems comes with a comprehensive benefits package that includes medical, dental, and vision insurance. You will also have access to a 401(k) plan, life insurance options, short and long-term disability coverage, and a Health Spending Account. Additional perks include transportation benefits, employee assistance programs, and generous paid time off policies.

The Bilingual Mortgage Customer Service Representative position at TEKsystems offers a reliable Monday to Friday schedule with working hours from 7 AM to 6 PM. This structured schedule allows for an eight-hour workday without weekend obligations, providing you with a healthy work-life balance while you serve our customers.

When answering this question, highlight your previous customer service roles, emphasizing any specific experiences related to the mortgage industry. Focus on your ability to communicate effectively with clients and solve problems, particularly in bilingual situations, showcasing your empathy and understanding.

In responding to this question, provide specific examples of stressful situations you've faced. Discuss your methods for maintaining professionalism, staying calm under pressure, and finding solutions that satisfy both the customer and the company. Mention any conflict resolution strategies that worked for you.

Express your enthusiasm for TEKsystems' mission and values. Highlight your attraction to their focus on transformation and the opportunity to work in a dynamic environment. Mention how your skills can contribute to the company's goals while fostering positive customer interactions.

Discuss effective organizational strategies, such as using to-do lists, calendars, or software tools to track calls and follow-ups. Mention how staying organized helps you prioritize tasks and manage your time efficiently to enhance customer satisfaction.

In your response, describe any relevant experience or knowledge you have about mortgage servicing. Discuss how this information allows you to assist customers effectively and build confidence in your ability to provide accurate information.

When answering, summarize the responsibilities of a Bilingual Mortgage CSR, including taking calls, handling inquiries, and entering customer information accurately. Show understanding of the importance of customer service in the mortgage process and your role in ensuring a positive experience.

Provide a specific example that illustrates your dedication to customer service. Talk about the actions you took to exceed customer expectations, the impact it had on the customer, and what you learned from the experience.

Describe your approach to prioritizing tasks based on importance and urgency. Detail any strategies you employ, like categorizing urgent calls first or scheduling time for follow-ups, to demonstrate your organizational skills and ability to manage workload efficiently.

Identify key skills such as effective communication, empathy, patience, problem-solving abilities, and technical skills related to using call center software. Explain how these skills contribute to customer satisfaction and help in resolving inquiries efficiently.

Discuss the importance of collaboration in a call center environment and provide examples of how you’ve successfully worked in teams. Emphasize communication skills and the willingness to support colleagues to create a positive work atmosphere.