Hiring Customer Service Reps! Monday To Friday Schedule!

As a Customer Service Representative at TEKsystems, your primary responsibilities will include taking inbound calls from mortgage borrowers during the first half of the month—covering inquiries related to payments and escrow. In the second half, you will continue fielding calls while dedicating about 20% of your time to reminding borrowers of their payments via an auto dialer. This role is integral as you provide support and solutions to customers, ensuring they have a seamless experience with their mortgage servicing.

To be considered for the Customer Service Representative position at TEKsystems, you should possess a high school diploma or equivalent. Previous experience in customer service is a plus, especially within the financial or mortgage sectors. Excellent communication skills, a positive attitude, and the ability to handle multiple tasks efficiently are essential. If you are bilingual, you will be eligible for a higher hourly rate, which is a great incentive!

Customer Service Representatives at TEKsystems enjoy a great work-life balance with a Monday to Friday schedule. You'll be placed on a set 8-hour shift between the operational hours of 7 A.M. to 6 P.M. This means no weekends—perfect for those who cherish their free time while aiming to deliver excellent service during the workweek!

TEKsystems offers comprehensive training for new Customer Service Representatives to ensure you feel confident and prepared in your role. This includes guidance on handling mortgage servicing inquiries, using the auto dialers effectively, and mastering the internal systems. You'll also receive ongoing support from your team and supervisors, fostering a culture of continuous learning and improvement.

Working as a Customer Service Representative at TEKsystems comes with numerous benefits. Besides a competitive salary starting at $20/hour, you’ll be eligible for additional pay if you are bilingual. Employees often cite the supportive team environment and the emphasis on work-life balance as standout perks, along with opportunities for professional growth within the company.

Share specific examples from previous jobs where you successfully handled customer inquiries or complaints. Highlight any experience in the mortgage or financial sector to showcase your understanding of the industry. You may also share how you demonstrated empathy and problem-solving skills in those situations.

Describe a step-by-step process you employ to manage difficult customer interactions. Focus on your ability to listen actively, remain calm under pressure, and find solutions that meet both the customer's needs and the company's policies. Using specific scenarios can demonstrate your practical experience.

Take this opportunity to demonstrate your knowledge of mortgage processes, including payments, escrow accounts, and common customer queries. If you have experience or knowledge in the field, be sure to mention it to highlight your readiness for this position.

Express your interest in TEKsystems by discussing its reputation in the industry and your desire to be part of a company committed to innovation and partnership. You can also mention how their values align with your professional aspirations and how you look forward to growing within their organization.

Explain your approach to prioritization by discussing how you assess urgency and importance. You might share a specific method you use to organize calls or tasks, including tools or strategies that help you stay efficient while maintaining quality interactions.

Illustrate this with a compelling story where you successfully exceeded customer expectations. Focus on the actions you took, the challenges faced, and the positive outcome. This will show your commitment to excellent customer service and problem-solving abilities.

Discuss techniques you use to keep yourself engaged, such as setting personal performance goals, staying focused on the positive impact you have, and seeking ways to improve processes. This demonstrates your ability to maintain high-quality service over time.

Mention any CRM systems or call center technologies you've used in previous positions. Showcasing familiarity with technology used in customer support roles will illustrate your readiness to adapt to TEKsystems' systems quickly.

Provide an overview of your communication approach, emphasizing clarity, empathy, and adaptability. It would be beneficial to include how you adjust your style based on the customer's needs or comprehension level, which is vital in the customer service industry.

Highlight traits like empathy, active listening, patience, and effective communication. Discuss how these qualities help in building rapport with customers, solving issues efficiently, and contributing to a positive team environment.