Release Of Information- Customer Advocate

As a Release Of Information - Customer Advocate at TEKsystems, your daily responsibilities will include responding to patient inquiries about the release of Protected Health Information (PHI), educating them on the procedures for obtaining medical records, and following up on any delays. You'll also be responsible for reviewing authorizations for completeness and returning requests with insufficient information, ensuring all processes are handled promptly and professionally.

To qualify for the Release Of Information - Customer Advocate position at TEKsystems, you should have at least 1 year of experience in medical records or a similar administrative role. A high school diploma or GED is required, with an associate's degree preferred. Strong typing skills and customer service experience are also essential, along with the ability to handle confidential information with care and professionalism.

Beneficial experience for the Release Of Information - Customer Advocate role at TEKsystems includes previous work in administrative tasks, medical record handling, or insurance claims. Familiarity with computer systems and a performance record of strong customer service skills will greatly enhance your application, making you a more competitive candidate for this position.

TEKsystems is dedicated to the professional development of its employees, including those in the Release Of Information - Customer Advocate role. You can expect ongoing training, mentorship opportunities, and resources to help you enhance your skills and advance your career within the healthcare information sector, setting you up for long-term success.

TEKsystems offers a comprehensive benefits package for Release Of Information - Customer Advocates, which may include medical, dental, and vision insurance, disability coverage, a 401(k) retirement plan, life insurance, and more. Employees also enjoy paid time off and other assistance programs to support their well-being both in and out of work.

When answering this question, mention that PHI refers to any health information that can be used to identify a patient, including medical records, treatment information, and billing details. You might also emphasize the importance of handling this information sensitively and adhering to regulations like HIPAA safeguards.

In response to this question, outline your approach to communication. You might say that you would promptly inform the requestor about the delay, explain the reason for it, and provide an estimated time for resolution. Highlight your focus on keeping them updated until the issue is resolved.

When discussing accuracy, you could mention double-checking information against records and using checklists to ensure every step in the process is completed. It’s also beneficial to refer to past experiences where attention to detail prevented errors.

For this question, provide a specific example demonstrating your commitment to customer service. Explain the situation, what actions you took, the response from the customer, and the positive outcome, reflecting on the skills that made it possible.

Discuss your method for prioritization, such as evaluating the urgency of requests, using organization tools like spreadsheets or project management software, and maintaining clear communication with requestors to manage their expectations.

Here, you can explain any experiences you have with electronic health record (EHR) systems, mentioning specific types of software you've used, your proficiency level, and how that experience equips you to handle the position’s technological needs.

Outline a clear process like reviewing the authorization for completeness, reaching out to the requestor for missing information, and ensuring follow-ups are conducted in a timely manner, highlighting your communication skills and commitment to compliance.

Express your admiration for TEKsystems as a leader in full-stack technology services and emphasize your eagerness to contribute to a team that actively drives transformation in healthcare information, enhancing your ability to make a difference in this role.

Mention qualities like strong communication skills, attention to detail, empathy when dealing with patients, and a solid understanding of compliance regarding PHI. Relate these qualities to your past experiences to demonstrate your suitability.

Discuss actively seeking out resources such as workshops, online courses, and current literature about HIPAA regulations and medical record management. Your proactivity indicates your commitment to professional development and compliance in the role.