Job details

Telesales I (St. Petersburg, Florida)

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Monthly incentives and up to 6% annual bonus!!

This position will be located in St. Petersburg and candidates should live within a reasonable commute to the location.

Position Summary

This position reports to the Enrollment Center Manager. Primary responsibility is to enroll customers into our Residential Solutions worry free home services programs, handling and resolving customer inquiries to ensure customer satisfaction and collaborating with Customer Support, Technical Services and other members of the Residential Solutions team. In addition, individual will be responsible for achieving individual Sales and Service goals to ensure that the team goals are met for the Enrollment Center.

Responsibilities

Sales/Enrollment of products and services through daily inbound and outbound calling initiatives and tracking the sales accurately daily.
Expand the relationship with our customers by promoting additional Products and Services as part of our sales efforts.
Saving our customers from cancelling products by re-explaining our programs when a customer calls in to cancel.
Assisting existing customers with questions related to our programs.

Basic Qualifications

High School/GED
In addition to required education, minimum one (1) year relevant work experience

Desired Qualifications

Excellent computer skills and familiarity with Windows environment and applications including Word and Excel
Knowledge of our customer sales database - Overture
Good math, written, oral and communication skills
Knowledge of Residential Solutions Worry Free Home Services
Ability to accurately track individual sales daily
Phone sales experience
Exhibit problem solving skills
Demonstrated time management and organization skills
Customer Focus
Safety Focus

Working Conditions

Hybrid – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to the designated Duke Energy facility.
Office work environment hours can be anywhere between 8am and 7pm

#LI-RB1

#LI-hybrid

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)

Represented/Union Position

Visa Sponsored Position

Posting Expiration Date

Saturday, July 29, 2023

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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