Associate, Customer Experience Strategy & Insights

The Associate, Customer Experience Strategy & Insights at Tempus plays a pivotal role in enhancing customer experience through data. Responsibilities include managing feedback collection channels, analyzing customer insights using tools like SQL and Looker, and coordinating cross-functional initiatives. This role demands a blend of strategic thinking and technical skills to ensure customer voices are heard and acted upon.

Candidates for the Associate, Customer Experience Strategy & Insights role at Tempus should possess at least a Bachelor’s degree in Business, Data Science, or a related field, along with a minimum of one year of experience in consulting or product management. Familiarity with healthcare settings is preferred, and strong skills in data analysis and communication are essential.

In the Associate, Customer Experience Strategy & Insights role at Tempus, proficiency in SQL and data visualization tools like Looker is crucial. These skills enable the individual to effectively analyze and visualize customer data, helping to derive actionable insights that drive business decisions and improve the overall client experience.

Working at Tempus as an Associate, Customer Experience Strategy & Insights provides the unique opportunity to influence healthcare transformation. You’ll work with a passionate team dedicated to providing real-time insights that aid clinicians in improving patient care. The blend of strategic and analytical responsibilities ensures a diverse and fulfilling work experience.

An Associate, Customer Experience Strategy & Insights at Tempus should be comfortable with various data analysis tools including SQL and Excel. Familiarity with data visualization platforms like Looker, as well as experience with survey tools like Qualtrics, will also enhance the role’s effectiveness in gathering and analyzing customer feedback.

When answering this question, highlight your previous roles where you utilized tools like SQL or Excel for data analysis. Discuss specific projects where you analyzed customer behavior or feedback and how you utilized visualization tools to present your findings.

Provide an example of when you faced ambiguity, explaining how you sought clarity through research, feedback collection, or cross-collaboration with teams, demonstrating your proactive approach to problem-solving.

Detail a project from start to finish, covering the goals, the strategies you employed, and the measurable outcomes. Focus on how you incorporated customer insights and feedback into the project.

Discuss various channels such as surveys, interviews, and focus groups. Emphasize your methodical approach to ensure comprehensive data collection and how these insights have benefitted previous projects.

Express your passion for healthcare and your commitment to improving patient outcomes through exceptional customer experiences. Share specific reasons why technology and data analysis in healthcare excite you.

Explain your organizational methods, such as using project management tools or timelines. Illustrate how you assess the importance of tasks based on project timelines and business objectives.

Describe instances where you've created impactful presentations that effectively communicated your analysis. Discuss your approach to ensuring clarity and engagement in your visual storytelling.

Explain the importance of voice of customer data in shaping business strategies. Discuss specific techniques you’ve used to collect and analyze this data, and how it informed key decisions in previous roles.

Discuss your attention to detail, the processes you have in place to verify data integrity, and any tools or software you use to minimize errors during data collection and analysis.

Reflect on potential challenges like dealing with complex data from various sources or the need for cross-departmental collaboration. Emphasize your willingness to embrace these challenges and your proactive strategies to address them.