Licensed Optician, Part-Time - Eastview

As a Licensed Optician at Warby Parker, your main responsibilities will include working directly with customers to meet their eyewear needs. You’ll take and record measurements, adjust and fit eyewear, ensure that finished products meet our optical standards, and explain prescription terminology to help customers make informed choices. Your goal will be to provide exceptional service and collaborate with your team to enhance sales and customer experiences.

To qualify as a Licensed Optician at Warby Parker, you must hold a valid state license where required or be an ABO-certified optician in non-licensing states. We're looking for candidates with a passion for the eyewear industry, strong communication skills, and a dedication to providing outstanding customer service. A detail-oriented mindset and the ability to thrive in a team environment are also essential.

The work environment at Warby Parker for Licensed Opticians is collaborative and fast-paced. You'll be surrounded by motivated, like-minded individuals who value teamwork and support one another. While we take our work seriously, we also maintain a fun and engaging atmosphere, making it an enjoyable place to grow your skills and contribute to our mission.

Yes! Warby Parker is committed to the growth of its employees. As a Licensed Optician, you’ll have access to various career-advancing resources and training programs designed to enhance your skills and knowledge in the eyewear industry. We believe that investing in our team is essential for both personal development and the success of our brand.

At Warby Parker, the pay range for Licensed Opticians starts at $21 and can go up to $32 per hour, depending on factors like experience and qualifications. In addition to your hourly rate, you may also be eligible for cash bonuses, making this role not only rewarding in terms of experience but also in terms of compensation.

When dealing with difficult customers, it's important to remain calm and empathetic. Listen to their concerns thoroughly and validate their feelings. By demonstrating understanding and a willingness to help, you can often turn a negative experience into a positive one, ultimately leaving the customer satisfied with their visit.

Fitting eyewear involves taking precise measurements of the customer's face and ensuring that the frames align with their facial features. This includes measuring the distance between their pupils and the bridge of their nose. Making adjustments to the frames for comfort and style is crucial, and you'll want to communicate with the customer throughout the process to ensure they're happy with the fit.

Following up on a customer’s order is essential for customer satisfaction. Generally, I would track the order’s status and reach out to the customer with updates. If there are any delays or issues, I would inform them immediately and provide options. This proactive communication helps build trust and keeps the customer engaged with the brand.

Going above and beyond often involves personalized service. For instance, I once had a customer who struggled to find the right frame. After understanding their needs, I took the initiative to source styles that weren’t on the floor yet. This extra effort turned their shopping experience into a memorable one, and they left extremely satisfied with a frame they loved.

Staying updated with the latest trends in eyewear involves engaging with industry publications, attending trade shows, and participating in webinars. Additionally, following influencers and brand pages on social media helps me keep my finger on the pulse of what's in style and ensures that I can provide accurate information to my customers.

Teamwork is fundamental in providing exceptional service. Coordinating with fellow opticians and support staff allows us to share best practices and help each other out during busy periods. A cohesive team atmosphere ultimately enhances the customer experience and contributes positively to the overall store environment.

I would first ask questions to understand their lifestyle and visual needs better. Based on their responses, I would explain the differences between the lens options, emphasizing the benefits tailored to their situation. Providing clear, relatable examples can help them feel more confident in their decision-making.

To ensure accuracy when checking prescriptions, I double-check all details before proceeding. This includes verifying the prescription against the customer’s profile and using a checklist during the fitting process. Implementing these practices minimizes errors and builds trust with customers who rely on our expertise.

Customer service is crucial in the eyewear industry because eyewear directly impacts quality of life. Many customers are navigating technical aspects of prescriptions and fittings. Offering exceptional service not only helps decode complex information, but it also fosters trust and loyalty, paving the way for a long-term relationship with the brand.

Warby Parker stands out due to its commitment to accessibility and social responsibility. The 'Buy a Pair, Give a Pair' model exemplifies our mission to make a positive impact on the world. Moreover, our personalized and transparent approach to eyewear shopping enhances the overall customer experience, making us a unique player in the industry.