Clinical Account Associate - West

As a Clinical Account Associate at Tempus, your key responsibilities will include collaborating on client acquisition strategies, identifying upsell opportunities, driving online ordering adoption, and maintaining relationships with physicians and pathology departments. You'll also conduct market analysis to provide valuable feedback to leadership and develop comprehensive business plans for your territory.

To qualify for the Clinical Account Associate position at Tempus, you should have a B.S. in biology, life sciences, business, or marketing. Sales support experience in the healthcare sector—ideally related to oncology or pathology—is highly preferred. Candidates must also demonstrate excellent customer service skills and the ability to manage multiple projects effectively.

Tempus supports its Clinical Account Associates through continuous training and development opportunities, access to innovative tools and resources, and a collaborative team environment. You'll have the chance to work alongside industry experts and gain invaluable insights into precision medicine and oncology, helping you succeed in your role.

The working environment at Tempus is dynamic and collaborative, combining both in-person and remote interactions. As a Clinical Account Associate, you will engage with a range of healthcare professionals, attend local conferences, and work independently while contributing to a supportive team culture.

In the Clinical Account Associate role at Tempus, travel throughout your designated territory will be necessary to maintain relationships with clients, attend conferences, and coordinate with healthcare facilities. This travel ensures that you remain engaged with your clients and understand their needs.

Tempus values professional development and offers various career growth opportunities for Clinical Account Associates. With performance-driven results, there are pathways to advance into senior sales positions, management roles, or specialized areas within the precision medicine field.

The company culture at Tempus is characterized by a commitment to integrity, respect, and collaboration. As a Clinical Account Associate, you'll be encouraged to embrace these values while building relationships and promoting innovation within the healthcare community.

When answering this question, focus on specific instances where you supported sales activities, highlighting your understanding of oncology or pathology. Provide examples of successful outcomes from your role and how you effectively collaborated with other team members.

Discuss your methodology for prioritization, such as using project management tools or setting clear deadlines. Provide examples of how you've successfully balanced tasks in past roles, emphasizing your communication and time management skills.

Share your approach to networking, including personalized communication, regular follow-ups, and employing a consultative sales approach. Discuss any specific experiences where building rapport led to successful outcomes.

Express your knowledge of precision medicine, highlighting its role in tailoring treatments to individual patients based on genetic information. Discuss your enthusiasm for working in a field that is continuously evolving and making a difference in patient care.

Explain your process for gathering and analyzing market data, such as researching industry reports, attending conferences, or consulting with colleagues. Discuss how you would use these insights to inform Tempus's strategic decisions.

Articulate your passion for improving patient outcomes and your desire to be part of a transformative industry. Provide personal anecdotes that exemplify your dedication to the healthcare field and how it aligns with the mission of Tempus.

Demonstrate your understanding of the importance of regulatory compliance in clinical sales by discussing the procedures you follow, any training you have completed, and how you stay updated on industry regulations.

Provide a specific example of a challenging situation that required you to pivot quickly, demonstrating your adaptability and problem-solving skills. Highlight how you managed to maintain productivity and support your team during the transition.

Discuss your strategies for promoting online tools, such as conducting training sessions, creating informative materials for clients, and following up with support. Highlight any experiences you have with driving user engagement in previous roles.

Share how you keep current with the latest research trends and advancements in precision medicine and oncology. Mention following relevant journals, attending workshops, and participating in online forums to deepen your knowledge.