Operations Manager, Connectivity

As the Operations Manager, Connectivity at Tempus, you will be responsible for managing the daily connectivity operations within our AI Applications. Key responsibilities include leading cross-functional teams, optimizing existing processes, implementing new capabilities, and ensuring all initiatives are completed timely and effectively. You'll also oversee project management tasks such as risk assessment and change management throughout our connectivity portfolio.

To qualify for the Operations Manager, Connectivity role at Tempus, candidates should ideally hold a Bachelor’s degree, with a Master’s degree preferred. A minimum of five years of operational experience, including leading teams and exceeding KPIs, is required. Formal training in project management or process improvement methodologies is highly regarded, along with experience in EMR integrations.

The Operations Manager, Connectivity plays a crucial role in enhancing patient outcomes by ensuring the effective integration of health system data into Tempus' AI applications. By optimizing operational processes, the manager facilitates timely and accurate insights that guide physicians in making critical treatment decisions, ultimately increasing the quality of care patients receive.

Successful candidates for the Operations Manager, Connectivity position at Tempus should possess strong critical thinking skills, project management expertise, and the ability to effectively communicate with diverse stakeholders. Additionally, they should be adept at managing multiple initiatives while adapting to evolving priorities and fostering team performance through coaching and leadership.

The salary range for the Operations Manager, Connectivity role at Tempus varies by location. In New York, the expected salary is between $120,000 to $160,000, while in Illinois, it ranges from $110,000 to $150,000. Actual salary offers are contingent upon qualifications and experience.

In discussing your experience managing connectivity operations, focus on specific projects and initiatives you've led. Highlight how you approached problem-solving, managed teams, and drove results, particularly within the healthcare sector or related fields. Provide examples of challenges you faced and how you overcame them.

When answering this question, discuss your methodology for prioritization, such as using data-driven decisions or stakeholder feedback to assess impact and urgency. Emphasize your ability to remain flexible while adapting to changing priorities and ensuring that deadlines are met without compromising quality.

Whether you prefer Agile, Waterfall, or a hybrid approach, be clear about why you choose these methodologies. Discuss how they align with your strategic goals, particularly in process improvement and ensuring timely project delivery while fostering collaboration and communication among teams.

When recounting your experience with a process improvement initiative, provide a context about the project, your role, and the measurable outcomes. Use quantifiable results where possible, such as efficiency gains or cost savings, to illustrate your success.

In handling delays, communicate your approach to identifying the root causes and strategies to mitigate the impact on the timeline. Highlight your skills in risk management and stakeholder communication to get the project back on track efficiently.

Discuss your experience fostering collaboration between departments. Highlight techniques such as regular check-in meetings, shared project management tools, and a commitment to clear, open communication that promotes teamwork and aligns project goals among all stakeholders.

For this question, share a specific example where you've had to balance competing priorities. Detail how you assessed the situation, consulted with stakeholders, and made decisions that aligned with overall business objectives and project deliverables.

Share the KPIs and metrics that you've regularly monitored in previous roles. Emphasize their relevance in assessing operational efficiency, quality of service, and overall team performance, particularly in relation to patient outcomes and data integration.

Explain your commitment to continuous professional development through attending industry conferences, participating in relevant workshops, and reading publications in the healthcare and operational management fields. This shows your dedication to keeping your skills and knowledge updated for sustained effectiveness.

To answer this question, express your enthusiasm for Tempus' mission to leverage technology in healthcare. Link your professional values and experiences to the role's expectations and the company's goals, showing how your background aligns with making a positive impact on patient care.