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Client Acquisition Manager | Private Travel

Join Ten Group as a Private Travel Client Acquisition Manager
Drive Growth. Create Luxury Experiences. Inspire the Future.

At Ten Group, our mission is simple: to become the most trusted service business in the world. We’re already the global leader in lifestyle management and concierge services, delivering excellence through cutting-edge technology and an exceptional team of professionals. Now, we’re looking for a trailblazer to help us elevate our Private Travel proposition to new heights.

The Opportunity
As Private Travel Client Acquisition Manager, you’ll play a pivotal role in identifying, engaging, and securing high-net-worth (HNWI) and ultra-high-net-worth individuals (UHNWI) as members of our exclusive Private Travel service. This isn’t just a sales role—it’s a chance to be at the forefront of luxury travel, crafting bespoke acquisition strategies and collaborating with top-tier partners to create experiences that redefine excellence.

If you thrive on building relationships in the luxury market, driving impactful marketing campaigns, and leading with creativity and precision, this is your opportunity to shine.

What You’ll Do:

  • Drive Client Acquisition: Build a robust pipeline of affluent clients through networking, partnerships, and industry events. Design and execute tailored strategies to exceed acquisition targets.
  • Shape Brand Excellence: Take charge of multi-channel marketing campaigns, creating standout brand moments that resonate with the luxury market.
  • Collaborate & Innovate: Partner with internal teams to develop world-class services, promotional materials, and experiences that exceed client expectations.
  • Lead with Vision: Attend high-profile luxury travel events, form strategic partnerships, and champion our presence in the industry to ensure Ten remains synonymous with luxury.

Who You Are:

  • A seasoned professional with 5+ years of acquisition experience, including at least 3 years in luxury travel, hospitality, or lifestyle brands.
  • A strategic thinker with a proven track record in luxury marketing and business development.
  • A relationship builder with an extensive network in the luxury industry and the ability to connect with HNWIs and UHNWIs.
  • A creative innovator who understands the luxury customer mindset and can deliver bespoke, high-impact campaigns.
  • A leader with strong communication skills, project management expertise, and a passion for curating unforgettable travel experiences.
  • Based in the United Kingdom, with preference being London based

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

  • competitive salary depending on experience.
  • Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
  • Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
  • Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
  • Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
  • Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
  • Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
  • Be part of our global, dynamic, and inclusive Team, with diversity at its core.
  • Genuine career opportunities within a dynamic and international company.

Who We Are

Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video  This is what we do

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

Thank you for considering a career with us. Don't miss the opportunity to join our team! The application deadline for this position is 11. January 2025. Submit your application before then to be considered for this exciting opportunity. We look forward to reviewing your application!

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What You Should Know About Client Acquisition Manager | Private Travel, Ten Group

At Ten Group, we're excited to announce an opening for a Private Travel Client Acquisition Manager that promises to be more than just a job—it's an opportunity to redefine luxury travel! As a leader in lifestyle management and concierge services, we strive to become the most trusted service business in the world, and we want you on our team. In this pivotal role, you will be on the front lines of identifying and engaging with high-net-worth individuals (HNWI) and ultra-high-net-worth individuals (UHNWI) to elevate our Private Travel service. Your goal will be to craft bespoke acquisition strategies and form strategic partnerships that lead to unforgettable travel experiences. You'll have the chance to build a robust pipeline of affluent clients through networking and impactful marketing campaigns while also shaping the brand excellence of Ten Group. With over five years of acquisition experience, particularly in luxury travel or lifestyle brands, you'll be prepared to lead and inspire within our dynamic team. Whether in the office or working remotely, we provide a supportive culture that recognizes and rewards your efforts while offering numerous benefits, including competitive salaries, paid sabbaticals, and opportunities for remote working holidays. If you have a passion for luxury experiences and want to champion our presence in the industry, then we invite you to apply and help us fulfill our mission of crafting tailored luxury journeys that exceed expectations.

Frequently Asked Questions (FAQs) for Client Acquisition Manager | Private Travel Role at Ten Group
What are the main responsibilities of a Client Acquisition Manager at Ten Group?

As a Client Acquisition Manager at Ten Group, your primary responsibilities will include driving client acquisition by developing a robust pipeline of new clients through networking and partnerships. You'll design and execute tailored strategies to meet and exceed acquisition targets, manage multi-channel marketing campaigns, and collaborate with internal teams to shape exceptional luxury travel experiences.

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What qualifications do I need to apply for the Client Acquisition Manager position at Ten Group?

To apply for the Client Acquisition Manager role at Ten Group, you should have over five years of acquisition experience with a strong focus on luxury travel or lifestyle brands. Ideal candidates will be strategic thinkers with proven success in luxury marketing, relationships with high-net-worth individuals, and a passion for creating bespoke, impactful campaigns.

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What kind of company culture can I expect as a Client Acquisition Manager at Ten Group?

At Ten Group, you'll find a vibrant and inclusive culture that values diverse philosophies and experiences. We prioritize recognition and reward, offering regular appraisals, Extra Mile Awards, and annual incentives like sabbaticals and a loyalty rewards program to celebrate the contributions of our staff.

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Are there opportunities for remote work as a Client Acquisition Manager at Ten Group?

Yes! Ten Group offers hybrid working options, allowing you to blend remote work and office time. If you're not located near our office, we are open to fully remote arrangements as well, providing flexibility while you excel in your role as a Client Acquisition Manager.

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How does Ten Group support professional development for their Client Acquisition Managers?

Ten Group is committed to supporting the professional development of our Client Acquisition Managers by encouraging staff to pursue their aspirations within the company, providing ongoing training opportunities, and securing genuine career opportunities for growth in a dynamic, international environment.

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Common Interview Questions for Client Acquisition Manager | Private Travel
Can you describe your experience with acquisition strategies in the luxury travel sector?

When answering this question, focus on specific acquisition strategies you've implemented, highlighting successful campaigns or partnerships that resulted in increased clientele. Use metrics to showcase your achievements and illustrate your understanding of the luxury travel market.

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How do you build and maintain relationships with high-net-worth individuals?

Discuss your approach to networking and relationship building, emphasizing the importance of trust, communication, and personalized service in client interactions. Share examples of how you've nurtured long-term relationships that have contributed to business growth.

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What methods do you use to stay updated on luxury travel trends?

Explain how you stay current with industry trends, such as following niche travel publications, attending luxury travel expos, or engaging with thought leaders on social media. Showcase your proactive strategy for continuous learning within the luxury travel landscape.

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Describe a marketing campaign you've managed. What were the outcomes?

Provide a detailed description of a successful marketing campaign you managed, outlining your objectives, the strategies you employed, and how you measured success. Use specific data, like increases in client engagements or partnerships, to demonstrate the campaign's impact.

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How do you approach collaboration with internal teams at Ten Group?

Discuss your history of working with cross-functional teams, emphasizing communication and alignment of goals. Provide examples of how you successfully collaborated to launch new services or enhance existing offerings for luxury clients.

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How do you handle objections from potential clients?

Share your techniques for addressing objections, such as active listening and asking clarifying questions. Provide an example of a specific objection you encountered and how you turned it into an opportunity, ultimately winning the client over.

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What is your biggest achievement in client acquisition?

When discussing your biggest achievement, be specific about the client or project, the strategies you employed, and the ultimate business impact. Focus on how your efforts directly contributed to growth and the overall success of the luxury brand.

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How do you prioritize tasks in a fast-paced environment?

Demonstrate your organizational skills by explaining how you prioritize tasks based on urgency, importance, and client needs. Share techniques such as using project management tools or methods like the Eisenhower Matrix to manage your workload efficiently.

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What techniques do you use to measure the effectiveness of your acquisition efforts?

Discuss the metrics you monitor, such as conversion rates, leads generated, and ROI on marketing efforts. Describe the tools or software you use for tracking and how this data informs your strategic adjustments in future acquisition initiatives.

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Why do you want to work for Ten Group as a Client Acquisition Manager?

In your response, align your personal values with Ten Group's mission and culture. Discuss your passion for luxury travel and the opportunity to contribute to a leading firm that values innovation, client satisfaction, and sustainability, showcasing your long-term vision for the role.

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We provide intelligent support. Our members – whether they are using lifestyle concierge or professional support services - benefit from the expertise of our specialists combined with our unique in-house knowledge sharing and management systems.

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DATE POSTED
December 13, 2024

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