Customer Relations Agent

As a Customer Relations Agent at Teya, your main responsibility is to provide exceptional support to our clients in the Czech Republic. You'll assist in setting up the Storyous system and payment terminals, handle customer inquiries via phone, email, and chat, collaborate with developers to troubleshoot system issues, and collect feedback to improve our services.

To become a Customer Relations Agent at Teya, you should have strong communication skills in Czech and English, a customer-focused mindset, and a passion for helping others. Although previous experience in a similar role is desired, it is not mandatory. What matters most is your eagerness to learn and grow with us!

Working as a Customer Relations Agent at Teya comes with several benefits, including 26 days of annual leave, flexible working hours, home office options, and a supportive, informal office atmosphere. You will also enjoy a Benefit Plus Cafeteria, free mobile tariff, and regular team events to build strong connections with your colleagues.

At Teya, we prioritize personal growth and offer opportunities for development. As a Customer Relations Agent, you will receive training and encouragement to expand your knowledge. We focus on fostering a growth mindset, enabling you to take on new challenges and thrive in your role.

The company culture at Teya is friendly and comfortable, with an emphasis on teamwork and open communication. We believe in a relaxed, informal environment where you can express yourself and collaborate effectively with colleagues. Frequent team events and activities help strengthen bonds and encourage a positive workplace atmosphere.

As a Customer Relations Agent, you may encounter challenges such as resolving complex customer inquiries or addressing technical issues with the Storyous system. However, with support from your team and collaboration with developers, you’ll learn to overcome these obstacles and continuously improve your problem-solving skills.

In the Customer Operations Team at Teya, you’ll find a supportive environment where your contributions are valued. Your role as a Customer Relations Agent will allow you to connect with colleagues and customers alike, making teamwork and communication essential parts of your daily experience.

When faced with a difficult customer situation, it's important to listen actively and empathize with their concerns. I would remain calm and ensure the customer feels heard. After understanding their issue, I would work to find an appropriate solution, keeping the customer updated throughout the process.

To stay organized, I prioritize my tasks based on urgency and importance. I utilize tools such as to-do lists, ticketing systems, and calendar reminders to track customer inquiries and follow-ups. This allows me to manage my time effectively and ensure that all customer requests are addressed promptly.

In a previous role, I received a call from a customer who was struggling with a critical issue. By taking the time to listen and understand their challenges, I not only resolved their problem promptly but also provided tips for optimizing their system. The customer expressed gratitude and said I had exceeded their expectations by going above and beyond.

Once, our team faced a high volume of customer inquiries during a product launch. We held a quick meeting to discuss roles and responsibilities, ensuring everyone was on the same page. By dividing tasks and pooling our resources, we successfully managed customer inquiries while maintaining service quality.

The most important quality for a Customer Relations Agent is empathy. Understanding customers' feelings and needs allows us to provide tailored support that makes them feel valued. By being empathetic, we can build trusting relationships and enhance customer satisfaction.

To keep my product knowledge updated, I regularly participate in training sessions and workshops. I also review documentation and engage with colleagues to learn from their experiences. Staying informed enables me to provide accurate support and share insights with customers.

In a prior position, I collected feedback from several customers regarding a feature they found confusing. I compiled their comments, and presented them to my manager, suggesting a tutorial video. The implementation of this resource helped improve user experience and reduced confusion among our customers.

During high-volume times, I assess inquiries based on urgency and the potential impact on the customer’s business. I focus on critical issues first while ensuring that all inquiries are acknowledged with estimated response times to manage customer expectations effectively.

I am motivated by the opportunity to make a real difference in people's lives. Providing excellent support gives me a sense of fulfillment, knowing that I've helped customers overcome challenges. This drive to positively impact others fuels my passion for my role in customer support.

I want to work as a Customer Relations Agent at Teya because I admire the company's commitment to putting customers first and fostering innovation. I'm excited about the opportunity to contribute to a supportive team and help small merchants thrive by providing exceptional customer service.