Polish Speaking Technical Support for Customers - Remote in Greece - job 1 of 2

The House of Mercier is thrilled to offer an exciting opportunity for a Polish Speaking Technical Support Representative, who will work remotely from Greece. In this role, you will be instrumental in providing outstanding technical assistance to our Polish-speaking customers, helping them navigate their inquiries and resolve any technical issues they may encounter.

Responsibilities

• Deliver exceptional technical support to customers in Polish via phone, email, and chat, ensuring all inquiries are addressed promptly and efficiently.
• Assist users with product setup, configuration, and troubleshooting to maximize their experience with our offerings.
• Identify, diagnose, and resolve technical challenges, escalating complex issues to specialized teams as necessary.
• Document all customer interactions accurately, maintaining detailed records of inquiries and resolutions.
• Collaborate with product and engineering teams to relay customer feedback and inform service improvements.
• Stay well-informed about product features, updates, and industry trends to provide relevant support.
• Help develop and update help documentation and self-service resources to empower customers.

• Fluency in Polish and English, both written and spoken.
• Previous experience in technical support or customer service, preferably in a technology-centric environment.
• Strong problem-solving abilities and a commitment to providing excellent customer support.
• Outstanding communication skills that demonstrate clarity and empathy in interactions.
• Familiarity with CRM software and support ticketing systems is a plus.
• Self-motivated and able to work effectively in a remote setting.
• A proactive and positive demeanor with a focus on enhancing the customer experience.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....