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Product Management Advisor - Express Scripts - Hybrid

Overview

The Advisor Regulated Markets Audit Management role is responsible for coordinating the planning, execution and follow up for client and regulatory audit activities within Regulated Markets. This individual serves as a point of contact for various teams supporting audit activities. This position assists with the development and delivery of training to ensure audit readiness across the organization. Recruits and retains network of enterprise resources and collaborates with Client Audit, Compliance, Legal and other stakeholders to respond to State, Center for Medicare and Medicaid Services (CMS) and Client audit requests.

Key accountabilities include (but not limited to):

  • Reviews, evaluates and executes on new regulatory guidance. Coordinates or leads responses to Audit related Request for Proposals
  • Provides day-to-day oversight of Regulated Market audit activities
  • Compiles and evaluates data on the functional performance of audit related activities Utilizes in-depth professional knowledge and acumen to develop models and procedures and monitor trends
  • Assist with development of audit training
  • Recruits and trains audit resource network
  • Coordinates audit pipeline and resource support planning with Client Audit team
  • Provides audit trend/issues insight to support audit preparation
  • Provides direct audit support as needed
  • Ensures timely documentation of audit outcomes using established tools and processes
  • Supports analysis of audit findings, coordinates responses and prepares client communications

Additional skills and experience

The ideal candidate will have Regulated Markets specific knowledge, experience working collaboratively across teams, strong attention to details and an ability to influence and drive work in a matrix environment.

Preferred experience:

  • 2 or more years’ experience participating in regulatory and/or performance audits in a pharmacy benefit services or managed care environment
  • 2 or more years participating in cross-functional projects
  • Excellent process mapping and analysis skills
  • Open communicator; excellent oral and written communication skills
  • Ability to work effectively in dynamic, rapidly changing, team-based environment across multiple functions and in support of diverse regulatory obligations
  • Critical thinker and creative problem solver, who exercises good judgment in resolving difficult situations, prioritizes and can balance needs with enterprise objectives
  • Ability to work in a fast-paced deadline-driven environment, and juggle multiple, sometimes competing, priorities and requirements
  • Ability to influence direction and action; build and leverage internal relationships
  • Goal oriented and personally accountable; resourceful and self-directed
  • Adaptable and flexible; open minded, innovative and creative – seeks ‘out of box’ solutions

* * * This is a hybrid role that requires the ability to work in person three days per week. * * *


If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 92,800 - 154,600 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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Average salary estimate

$123700 / YEARLY (est.)
min
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$92800K
$154600K

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What You Should Know About Product Management Advisor - Express Scripts - Hybrid, The Cigna Group

Joining Express Scripts as a Product Management Advisor means stepping into a pivotal role in the Regulated Markets Audit Management team based in St. Louis, Missouri. This hybrid position offers the exciting opportunity to coordinate audit activities that are crucial for regulatory compliance. Your passion for detail will shine as you review regulatory guidance, lead responses to audit requests, and provide oversight on audit activities. Collaborating with a diverse network of teams is a big part of the job, so if you're a natural communicator who can bring people together, this is the role for you. You'll assist in developing training programs to prepare the organization for audits and work toward recruiting resources to build a solid support network. Beyond just handling day-to-day tasks, you'll be trusted with compiling vital performance data, deriving insights, and directly engaging with audit processes as needed. To thrive in this fast-paced environment, a knack for critical thinking and creative problem-solving is essential. If you have at least two years of experience in regulatory audits within pharmacy benefit services or managed care, along with excellent communication and process mapping skills, this could be a fantastic fit for you. Plus, join a team that not only values your contributions but also supports your whole health with a comprehensive benefits package and a commitment to work-life balance. Interested in this role? We’d love to see how you can contribute to improving health and driving innovation at Express Scripts.

Frequently Asked Questions (FAQs) for Product Management Advisor - Express Scripts - Hybrid Role at The Cigna Group
What are the main responsibilities of a Product Management Advisor at Express Scripts?

As a Product Management Advisor at Express Scripts, your primary responsibilities include coordinating and executing audit activities for client and regulatory compliance, leading responses to audit-related proposals, and providing day-to-day oversight of audit operations. You are also expected to compile data and offer insights into audit trends, assist in developing training for audit readiness, and collaborate with internal teams to manage audit pipelines and resource planning.

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What qualifications do I need to apply for the Product Management Advisor position at Express Scripts?

To be a competitive candidate for the Product Management Advisor position at Express Scripts, you should have at least two years of experience in participating in regulatory audits within a pharmacy benefit services or managed care environment. Strong communication, process mapping skills, and the ability to work in a fast-paced, dynamic team-based environment are also required. Critical thinking and problem-solving abilities will help you succeed in this role.

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How does the hybrid work model work for Product Management Advisor at Express Scripts?

The Product Management Advisor position at Express Scripts is designed to be hybrid, allowing you to work in the office three days a week while providing flexibility for remote work on the other days. To maintain productivity, it’s essential to ensure your home internet connection meets specified speed requirements, making it easy to collaborate seamlessly whether you're at home or in the office.

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What kind of training is provided for the Product Management Advisor role at Express Scripts?

In the Product Management Advisor role at Express Scripts, you will assist in the development and delivery of training aimed at ensuring audit readiness across the organization. This training involves familiarizing team members with audit procedures, regulatory requirements, and best practices to prepare for audit engagements effectively.

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What benefits does Express Scripts offer for the Product Management Advisor role?

Express Scripts offers a comprehensive benefits package for the Product Management Advisor role, which includes health-related benefits such as medical, vision, and dental insurance from day one. You can also expect a 401(k) with company match, company-paid life insurance, tuition reimbursement, a minimum of 18 paid time off days annually, and other well-being programs to support your overall health.

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Common Interview Questions for Product Management Advisor - Express Scripts - Hybrid
Can you describe your experience with regulatory audits relevant to the Product Management Advisor role?

When discussing your experience, focus on specific audits you've participated in, outlining your role and contributions. Highlight how you handled compliance requirements and any challenges you faced, emphasizing how you positively impacted the audit outcomes.

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How do you prioritize tasks in a fast-paced environment like the one at Express Scripts?

Share your strategy for prioritizing tasks, such as using project management tools or techniques like the Eisenhower Matrix. Illustrate with examples how you've successfully balanced competing deadlines and made decisions about task urgency and impact.

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What methods do you use to communicate audit findings to stakeholders?

Explain your approach to communication, emphasizing clarity and conciseness. Discuss how you tailor your communication style to suit different stakeholders and provide examples of how you’ve effectively conveyed complex audit results in the past.

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Describe a time you faced a challenge in an audit process. How did you overcome it?

Reflect on a specific challenge you encountered, detailing the situation, your actions to address it, and the successful outcome. This shows your problem-solving skills and ability to learn from experiences.

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How do you ensure that you stay updated on regulatory requirements?

Talk about your proactive approach to staying informed, which could include attending workshops, subscribing to relevant publications, or participating in professional networks. Give examples of how this knowledge has benefited your previous roles.

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What strategies have you employed to collaborate across teams successfully?

Discuss specific collaboration tools or techniques you’ve used to enhance cross-departmental cooperation. Illustrate this with examples of successful project collaborations or initiatives you've led that required teamwork.

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How do you handle feedback and criticism in a team setting?

Explain that you welcome constructive feedback as an opportunity for growth. Provide an example of how you've utilized feedback to improve your work and fostered a constructive dialogue with peers or superiors.

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What do you think is the most critical aspect of compliance in audit management?

Articulate that maintaining accuracy in documentation and understanding the regulatory landscape are both vital. Discuss how you ensure compliance standards are met in your work and share a specific example where compliance was crucial.

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Can you give an example of a time you influenced a decision in a matrix environment?

Illustrate your ability to influence by providing a concrete example of a decision you influenced. Explain your approach, the stakeholders involved, and the result of your efforts to guide the decision-making process.

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Why are you interested in the Product Management Advisor position at Express Scripts?

Share your genuine interest in the role, noting how your skills and experiences align with Express Scripts' mission. Discuss your enthusiasm for contributing to improved health outcomes and driving innovation within the organization.

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Cigna Healthcare is a world renowned, American multinational company dedicated to improving health and wellness. They are based in Bloomfield, Connecticut and offers Medicare and Medicaid products and health, life and accident insurance coverages.

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Full-time, hybrid
DATE POSTED
March 29, 2025

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