Job details
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Customer Experience Associate, Nashville, TN 1pm-10pm shift
The Farmer’s Dog is seeking a Customer Experience Associate to provide exceptional service to customers, addressing inquiries and resolving issues related to subscriptions and product information. This role involves engaging with customers via phone, email, and text with empathy and product knowledge.
Skills
- Excellent communication skills
- Customer service experience
- Ability to multitask and prioritize
Responsibilities
- Deliver exceptional customer service through phone, email, and text channels
- Resolve customer issues with empathy and professionalism
- Document customer interactions in the CRM system
- Comply with company policies and procedures
Education
- High school diploma or equivalent
Benefits
- Pup-friendly office environment
- Competitive compensation and equity packages
- Comprehensive healthcare benefits
- 401k plan with company match
- Paid parental leave
- Discounted fresh food for pets
To read the complete job description, please click on the ‘Apply’ button
The Farmer's Dog Glassdoor Company Review
Jonathan Yoni Regev
3.9
The Farmer's Dog DE&I Review
No rating
CEO of The Farmer's Dog
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We’re turning our unconditional love for dogs into uncomplicated care. And that starts with what you put in their bowl.
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$35,000/yr - $45,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
July 13, 2024
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