Job details

Customer Support Specialist

The Flood Insurance Guru is seeking a dedicated and compassionate Customer Support Specialist to join our dynamic team. In this pivotal role, you will be the first point of contact for our customers, assisting them with their flood insurance inquiries and ensuring they receive the highest level of support possible. Our mission is to provide clarity and peace of mind in the complex world of flood insurance, and you will play a critical part in achieving that goal. As a Customer Support Specialist, you will have the opportunity to engage with a diverse clientele, from homeowners to business owners, helping them navigate their insurance needs and resolve any issues that may arise. You will be empowered to provide solutions, share knowledge, and foster lasting relationships with customers. Your contributions will not only enhance the customer experience but also help our company grow and succeed in a competitive industry. If you are empathetic, solution-oriented, and eager to make a difference in the lives of our clients, we invite you to apply and be part of our mission to educate and support communities facing flood risks.

Responsibilities

Provide exceptional customer service through various channels including phone, email, and live chat.
Assist customers with inquiries regarding their flood insurance policies and claims process.
Educate clients on flood insurance products and help them choose the right coverage for their needs.
Resolve customer concerns and issues in a timely and efficient manner while maintaining a positive attitude.
Document customer interactions and feedback in our CRM system for continuous improvement.
Collaborate with team members to enhance service delivery and customer satisfaction.
Stay updated on industry trends, regulations, and product offerings to provide informed assistance.

High school diploma or equivalent; additional education in business or insurance is a plus.
Proven experience in customer service, preferably in the insurance industry.
Strong verbal and written communication skills with a customer-focused attitude.
Ability to handle difficult situations calmly and professionally.
Familiarity with CRM systems and basic computer applications.
Detail-oriented with strong organizational skills to manage multiple inquiries efficiently.
A proactive approach to problem-solving and a strong desire to help others.