Systems Operations Engineer

At Greenbrier, we do the hard work that matters. The Greenbrier Companies (NYSE:GBX) is powering the movement of products around the world as a leading designer, manufacturer and supplier of freight rail transportation equipment and services.

Greenbrier’s heritage of hard work and industrial innovation is celebrated at every level of our organization. We structure our business to support teams that deliver innovative solutions for our customers while positively impacting the world around us.

Greenbrier’s success begins with people. We believe in supporting our global workforce through our unwavering attention to Safety, Quality, Respect for People and Customer Satisfaction. Our IDEAL commitment is rooted in these values, which promotes Inclusion, Diversity, Equity, Access, and Leadership, creating a culture where employees are fulfilled and feel good about coming to work every day. A diverse, qualified, and engaged talent base is the key to our success.

Summary

The Systems Operations Engineer is responsible for the day-to-day activities of the Systems Operations and Administration Team which includes troubleshooting complex system issues and providing support to the Tier 2 support teams as needed. This role is responsible for performing required systems maintenance such as monthly patching, vulnerability remediation and system updates.

Duties and Responsibilities

To perform this job successfully an individual must be able to perform the following essential duties satisfactorily. Other duties may be assigned to address business needs and changing business practices.

• Support and Administration of Virtual and Bare Metal Servers and Appliances
• Windows Server and Vendor Appliances
• VMWare Virtualization and Azure Virtual Machines
• Active Directory including Group Policy, Certificate Management, and Domain Services.
• Support and Administration of Branch Networks
• Location specific switching, routing, and wireless.
• DHCP & DNS Services
• Support and Administration of Microsoft 365 and Azure products, services, and collaboration tools.
• Support and guide Tier 1 & Tier 2 Operational Staff in workflow issues, handling escalations as needed, and ensuring the completion of customer deliverables in a timely fashion.
• Provide clear documentation of systems, processes, and procedures for areas of administration, troubleshooting, and adjacent systems.
• Conduct daily, weekly, monthly maintenance and monitoring of IT and business systems, identifying and documenting areas for improvement.
• Provide first alert response to system events, notices, and alerts, notifying adjacent teams and management of areas of impact, and engaging additional resources as needed for resolution.
• Respond to critical systems issues including branch networking, application support, server, and backup support.
• Triage security events and engages with Cyber Security incident responders to validate and contain issues under Cyber Security guidance.
• Participate in an on-call rotation.
• Provide exceptional IT support to internal customers across geographical locations ensuring a continuous high level of customer
• satisfaction.
• Develop, document, make recommendations, and communicate plans for investing in core system architecture, including analysis of cost reduction opportunities.
• Assist in maintenance/management of Greenbrier storage and backup architecture.
• Document configurations (updating CMDB, Visio Diagrams, project deliverables) as needed.

Qualifications

The following generally describes requirements to successfully perform the assigned duties.

Minimum Qualifications

• Bachelor's degree in computer science information systems and 3 years' experience, or a minimum of 5 years' experience supporting enterprise systems in lieu of a degree.
• Possess the ability to troubleshoot and solve problems.
• Ability to communicate verbally and in writing.
• Ability to deliver customer service that provides excellent end user support experience.
• Experience working with Microsoft Windows architecture including general knowledge of system management best practices for Microsoft Windows Server, Microsoft 365, Microsoft Exchange Online, Microsoft Azure, Intune, SQL Server, Active Directory (AD), Group Policy, SCCM.
• Experience within virtualized server infrastructure, including backup management.

Preferred Qualifications

• Experience implementing, administering, and supporting Azure (IaaS} or Cloud Security.
• Technical certifications such as Network+, Security+ or Microsoft’s MCSA, MCSE

Work Environment and Physical Requirements

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position is considered an office environment that can be hybrid onsite/remote or may be eligible for fully remote work at the discretion of the department manager.

Physical Activities and Requirements 

Frequency Key

Not Applicable: Activity is not applicable to this occupation

Occasionally: Occupation requires this activity up to 33% of the time (0- 2.5+ hours/day)

Frequently: Occupation requires this activity from 33% - 66% of the time (2.5: 5.5+ hours/day)

Constantly: Occupation requires this activity more than 66% of the time (5.5+ hours/day)

Working Postures

• Sit: Frequently
• Walk: Occasionally
• Bend: Occasionally
• Kneel/Squat: Not Applicable
• Crawl: Not Applicable
• Climb: Not Applicable
• Reach Forward: Occasionally
• Reach Upward: Not Applicable
• Handling/Fingering:Frequently

Lift / Carry Requirements

• 5-10 lbs: Not Applicable
• 10-25 lbs: Not Applicable
• 25-50 lbs: Not Applicable
• 50-75 lbs: Not Applicable
• 75+ lbs: Not Applicable

Push / Pull Requirements

• Up to 10 lbs: Not Applicable
• 10-25 lbs: Not Applicable
• 25-50 lbs: Not Applicable
• 50-75 lbs: Not Applicable
• 75+ lbs: Not Applicable

EOE including Vet/Disability

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Greenbrier makes reasonable accommodations in the application and hiring process for individuals with known disabilities, unless providing accommodation would result in an undue hardship. Any applicant believing that he or she may need reasonable accommodation for any part of the application and hiring process should contact Greenbrier Human Resources at careers@gbrx.com or call us at 503-684-7000. ----------------------------------------------------------------- Email communication from The Greenbrier Companies (Greenbrier) will always come from a corporate email address that ends in @gbrx.com or from our applicant tracking system, iCIMS, after you have created a secure account and submitted your application. During the application process, you will create a secure account in our secure applicant tracking site that ends with “-gbrx.icims.com”. In this portal, we will ask you to provide your contact information, past employment history, education history and other job-related information.