Systems Operations Engineer
At Greenbrier, we do the hard work that matters. The Greenbrier Companies (NYSE:GBX) is powering the movement of products around the world as a leading designer, manufacturer and supplier of freight rail transportation equipment and services.
Greenbrier’s heritage of hard work and industrial innovation is celebrated at every level of our organization. We structure our business to support teams that deliver innovative solutions for our customers while positively impacting the world around us.
Greenbrier’s success begins with people. We believe in supporting our global workforce through our unwavering attention to Safety, Quality, Respect for People and Customer Satisfaction. Our IDEAL commitment is rooted in these values, which promotes Inclusion, Diversity, Equity, Access, and Leadership, creating a culture where employees are fulfilled and feel good about coming to work every day. A diverse, qualified, and engaged talent base is the key to our success.
Summary
The Systems Operations Engineer is responsible for the day-to-day activities of the Systems Operations and Administration Team which includes troubleshooting complex system issues and providing support to the Tier 2 support teams as needed. This role is responsible for performing required systems maintenance such as monthly patching, vulnerability remediation and system updates.
Duties and Responsibilities
To perform this job successfully an individual must be able to perform the following essential duties satisfactorily. Other duties may be assigned to address business needs and changing business practices.
- Support and Administration of Virtual and Bare Metal Servers and Appliances
- Windows Server and Vendor Appliances
- VMWare Virtualization and Azure Virtual Machines
- Active Directory including Group Policy, Certificate Management, and Domain Services.
- Support and Administration of Branch Networks
- Location specific switching, routing, and wireless.
- DHCP & DNS Services
- Support and Administration of Microsoft 365 and Azure products, services, and collaboration tools.
- Support and guide Tier 1 & Tier 2 Operational Staff in workflow issues, handling escalations as needed, and ensuring the completion of customer deliverables in a timely fashion.
- Provide clear documentation of systems, processes, and procedures for areas of administration, troubleshooting, and adjacent systems.
- Conduct daily, weekly, monthly maintenance and monitoring of IT and business systems, identifying and documenting areas for improvement.
- Provide first alert response to system events, notices, and alerts, notifying adjacent teams and management of areas of impact, and engaging additional resources as needed for resolution.
- Respond to critical systems issues including branch networking, application support, server, and backup support.
- Triage security events and engages with Cyber Security incident responders to validate and contain issues under Cyber Security guidance.
- Participate in an on-call rotation.
- Provide exceptional IT support to internal customers across geographical locations ensuring a continuous high level of customer
- satisfaction.
- Develop, document, make recommendations, and communicate plans for investing in core system architecture, including analysis of cost reduction opportunities.
- Assist in maintenance/management of Greenbrier storage and backup architecture.
- Document configurations (updating CMDB, Visio Diagrams, project deliverables) as needed.
Qualifications
The following generally describes requirements to successfully perform the assigned duties.
Minimum Qualifications
- Bachelor's degree in computer science information systems and 3 years' experience, or a minimum of 5 years' experience supporting enterprise systems in lieu of a degree.
- Possess the ability to troubleshoot and solve problems.
- Ability to communicate verbally and in writing.
- Ability to deliver customer service that provides excellent end user support experience.
- Experience working with Microsoft Windows architecture including general knowledge of system management best practices for Microsoft Windows Server, Microsoft 365, Microsoft Exchange Online, Microsoft Azure, Intune, SQL Server, Active Directory (AD), Group Policy, SCCM.
- Experience within virtualized server infrastructure, including backup management.
Preferred Qualifications
- Experience implementing, administering, and supporting Azure (IaaS} or Cloud Security.
- Technical certifications such as Network+, Security+ or Microsoft’s MCSA, MCSE
Work Environment and Physical Requirements
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This position is considered an office environment that can be hybrid onsite/remote or may be eligible for fully remote work at the discretion of the department manager.
Physical Activities and Requirements
Frequency Key
Not Applicable: Activity is not applicable to this occupation
Occasionally: Occupation requires this activity up to 33% of the time (0- 2.5+ hours/day)
Frequently: Occupation requires this activity from 33% - 66% of the time (2.5: 5.5+ hours/day)
Constantly: Occupation requires this activity more than 66% of the time (5.5+ hours/day)
Working Postures
- Sit: Frequently
- Walk: Occasionally
- Bend: Occasionally
- Kneel/Squat: Not Applicable
- Crawl: Not Applicable
- Climb: Not Applicable
- Reach Forward: Occasionally
- Reach Upward: Not Applicable
- Handling/Fingering:Frequently
Lift / Carry Requirements
- 5-10 lbs: Not Applicable
- 10-25 lbs: Not Applicable
- 25-50 lbs: Not Applicable
- 50-75 lbs: Not Applicable
- 75+ lbs: Not Applicable
Push / Pull Requirements
- Up to 10 lbs: Not Applicable
- 10-25 lbs: Not Applicable
- 25-50 lbs: Not Applicable
- 50-75 lbs: Not Applicable
- 75+ lbs: Not Applicable
EOE including Vet/Disability
Click here for more information: Know Your Rights
Greenbrier makes reasonable accommodations in the application and hiring process for individuals with known disabilities, unless providing accommodation would result in an undue hardship. Any applicant believing that he or she may need reasonable accommodation for any part of the application and hiring process should contact Greenbrier Human Resources at careers@gbrx.com or call us at 503-684-7000. ----------------------------------------------------------------- Email communication from The Greenbrier Companies (Greenbrier) will always come from a corporate email address that ends in @gbrx.com or from our applicant tracking system, iCIMS, after you have created a secure account and submitted your application. During the application process, you will create a secure account in our secure applicant tracking site that ends with “-gbrx.icims.com”. In this portal, we will ask you to provide your contact information, past employment history, education history and other job-related information.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Are you ready to elevate your career as a Systems Operations Engineer with The Greenbrier Companies in Lake Oswego? Here, we embrace hard work and industrial innovation, playing a pivotal role in the freight rail transportation industry. Join our Systems Operations and Administration Team, where you'll tackle complex system issues, support Tier 2 teams, and handle essential systems maintenance. This role is about more than just troubleshooting; it's about ensuring everything runs smoothly, whether it’s virtual servers, Windows architectures, or Azure products. We believe in fostering a culture of safety, respect, and customer satisfaction, and as a Systems Operations Engineer, you'll be integral to that mission. Everyday tasks include operating virtual environments, supporting network infrastructure, and providing IT support across multiple locations. Collaborating with Tier 1 and Tier 2 staff, you will not only troubleshoot but also document processes and identify areas for improvement, ensuring that our systems remain robust and efficient. Plus, you’ll participate in on-call rotations and triage security events, maintaining the integrity of our operations. If you’re passionate about IT, possess a problem-solving mindset, and want to make a meaningful impact, we would love for you to consider joining Greenbrier’s dynamic team!
Berry Global is on the lookout for a skilled Cyber Threat Intelligence Analyst to strengthen their cyber defense strategies.
Join Percona as a MySQL DBA and help maintain critical database systems for clients worldwide in a remote environment.
Join Clearwave Fiber as a NOC Analyst I and support the operations of a leading fiber-optic network while developing your technical skills.
Join Community Health Network as a Desktop Support Technician, where you'll provide key IT support to improve patient care in a community-focused environment.
As a Security Engineer at PolicyMe, you will play a crucial role in enhancing the security framework of our innovative insurance platform.
As a Solutions Architect at GitLab, you'll leverage your technical expertise to help clients successfully integrate our AI-powered DevSecOps Platform.
Join the San Francisco Employees' Retirement System as a Principal Business Analyst, where you'll play a crucial role in optimizing their information systems.
Join American Express as a Technology Auditor and contribute to their Cybersecurity and IT Process audit team while expanding your expertise in technology auditing.
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
