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Research Services Coordinator

The Harris Poll is seeking a Research Services Coordinator who will be a key link between Client Services and Operations.  You will be responsible for ensuring that we design, execute, and deliver high quality insights to our clients.  In this role you in collaboration with both Client Services, Operations as well as external Vendor Partners, you will be involved in critical stages of the research process from collaborating with Client Services on the final survey instrument, coordinating with Operations staff (survey programming and data processing), and setting up/managing external vendor support (e.g., translations, data collection, sweepstakes).  


Responsibilities:
  • Review and assign projects using project management software (Asana)
  • Manage client sample projects by utilizing sample delivery tools (proprietary software and vendors)
  • Overall research excellence from design through delivery
  • Develop and maintain quality and productivity standards for all projects
  • Partner, engage, and collaborate with client services by advising/consulting on best research practices
  • Serve as a resource for client services and operations throughout the project lifecycle
  • Understand and monitor external project budgets, investigate issues and recommend appropriate actions
  • Oversee coordination of fieldwork for client sample studies, troubleshoot and implement creative solutions
  • Coordinate with external vendors (e.g., translation, sample)


Qualifications and Skills:
  • Bachelor’s degree or relevant work experience
  • Market research experience would be a plus
  • Excellent oral, written and interpersonal communication skills
  • Solid customer service skills
  • Strong time management and organizational skills
  • Collaborative and proactive in customer service approach; highly solution focused
  • Demonstrated effective client management (internal) skills
  • Ability to handle multiple projects while maintaining a high level of quality
  • Self-motivator with an interest and enthusiasm for research and problem solving
  • Proficient in Microsoft Office, intermediate/advanced skills in Word and Excel, Salesforce (desired)
  • Experience with email deliverability, Sendgrid and anti-spam laws a plus


$55,000 - $70,000 a year
To comply with equal pay and salary transparency laws, we believe the target base compensation, in all locations within the United States, for this role is $55,000- $70,000 USD. Actual compensation will depend on factors such as skills and experience.

The Harris Poll is a strategic marketing consultancy that delivers social intelligence for transformational times. Powered by data, insight, and research, we blend art and science to shape the brand, product, customer, and advertising strategy for many of the world’s biggest companies.

 

Harris operates as a stand-alone company within Stagwell, a challenger holding company built to transform marketing.

 

Though founded in 1963, today’s Harris embraces an entrepreneurial spirit and we look for creative, resourceful, ambitious and curious problem solvers that are eager to help build innovate and take risks in a lean and entrepreneurial environment.

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Average salary estimate

$62500 / YEARLY (est.)
min
max
$55000K
$70000K

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What You Should Know About Research Services Coordinator, The Harris Poll

If you're passionate about research and love to be at the heart of data-driven insights, the Harris Poll has an exciting opportunity for you as a Research Services Coordinator! Working remotely, you'll play a vital role in connecting our Client Services team with Operations, ensuring that we deliver top-notch research insights to our clients. You'll dive deep into the research process, collaborating with both internal teams and our external vendor partners. Your day-to-day responsibilities will include managing projects through our project management software, Asana, overseeing client sample projects, and maintaining rigorous quality and productivity standards. You'll partner with the Client Services team, providing valuable advice on the latest research practices while also coordinating various external vendors. This role demands excellent communication skills and a knack for time management; it’s perfect for someone who thrives in a collaborative environment. If you’ve got a Bachelor's degree, some market research experience, or perhaps even proficiency in tools like Microsoft Office, Salesforce, or Sendgrid, we want to hear from you. At Harris Poll, we value an entrepreneurial spirit and are looking for someone resourceful and innovative—someone who's eager to tackle challenges and help deliver insightful solutions. Ready to make your mark on a company that blends art and science in research? Join us, and let’s shape the future together!

Frequently Asked Questions (FAQs) for Research Services Coordinator Role at The Harris Poll
What are the main responsibilities of a Research Services Coordinator at the Harris Poll?

As a Research Services Coordinator at the Harris Poll, your primary responsibilities include managing research projects throughout their lifecycle, ensuring high-quality delivery of insights. You'll coordinate with both Client Services and Operations teams, oversee client sample studies, and work with external vendors for tasks like translations and sample collection. Familiarity with project management tools like Asana will also be essential in reviewing and assigning project tasks.

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What qualifications are needed for the Research Services Coordinator position at the Harris Poll?

To apply for the Research Services Coordinator position at the Harris Poll, you should have a Bachelor’s degree or relevant work experience. Market research experience is a plus, but not mandatory. It’s essential to possess excellent oral and written communication skills, strong organizational abilities, and the capability to manage multiple projects effectively while maintaining high quality.

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Does the Harris Poll offer remote work for the Research Services Coordinator role?

Yes! The Research Services Coordinator position at the Harris Poll is fully remote, allowing you the flexibility to work from anywhere. This setup fits perfectly for those who thrive in a virtual environment while still making significant contributions to our research efforts.

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What does the compensation for the Research Services Coordinator position at the Harris Poll look like?

The pay range for the Research Services Coordinator position at the Harris Poll is between $55,000 to $70,000 per year, depending on your skills and experience. This ensures that we offer competitive compensation in line with industry standards to attract top talent.

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What kind of company culture can a Research Services Coordinator expect at the Harris Poll?

At the Harris Poll, we foster an entrepreneurial and innovative company culture that encourages creativity, resourcefulness, and a collaborative approach. We value diversity and strive to create an inclusive environment where every team member can contribute and thrive.

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Common Interview Questions for Research Services Coordinator
How do you prioritize tasks when managing multiple projects as a Research Services Coordinator?

When asked how to prioritize tasks, you should emphasize the importance of assessing project deadlines and stakeholder impact. Highlight your ability to communicate effectively with team members to ensure that everyone's aligned on the priorities, and mention your organizational skills in utilizing tools like Asana to keep track of project progress.

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Can you describe a time when you had to resolve a conflict between team members?

For this question, choose an example that illustrates your conflict resolution skills. Explain the situation clearly, how you approached the conflict, the steps you took to mediate between team members, and the positive outcome that resulted from your intervention.

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What strategies do you use to ensure high-quality standards in research deliverables?

In your response, discuss strategies such as implementing regular quality checks, creating clear guidelines for project execution, and encouraging team feedback. Emphasize your attention to detail and how you conduct reviews to uphold high quality throughout the research lifecycle.

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How familiar are you with project management tools like Asana?

When discussing your familiarity with Asana, highlight your experience in managing and tracking projects through the platform. Explain specific functionalities you've utilized, like task assignment, deadlines, and progress tracking, to create a well-organized and efficient workflow.

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What is your approach to collaborating with external vendors?

This is an opportunity to showcase your communication skills. Discuss how you establish clear expectations, maintain regular communication, and provide feedback to ensure that external vendors align with your project needs. Mention any specific experiences where collaboration led to project success.

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How do you stay informed about the latest trends in market research?

Discuss your proactive approach to staying updated, such as following industry blogs, participating in webinars, and networking with other professionals. Mention any relevant courses or certifications you've pursued to enhance your knowledge of market research.

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Describe your experience working in a remote team environment.

When answering this question, emphasize your adaptability and communication strategies that facilitate teamwork in a remote setting. Share examples of how you've effectively collaborated with colleagues via video calls, chats, and shared project management tools to maintain a productive working environment.

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What do you believe is the most critical skill for a Research Services Coordinator?

In response, highlight that strong organizational and communication skills are paramount in this role. Explain how these skills enable you to manage projects efficiently, communicate effectively with clients and vendors, and deliver insightful research on time.

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How do you handle constructive criticism?

Discuss your ability to embrace feedback positively. Explain that you view constructive criticism as an opportunity for growth and emphasize how you implement feedback into your work to improve future outcomes.

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Why do you want to work for the Harris Poll as a Research Services Coordinator?

In your response, express your admiration for the Harris Poll's commitment to blending data and insight to shape marketing strategies. Discuss how the values of innovation and collaboration resonate with your career aspirations, and highlight your enthusiasm for contributing to a forward-thinking company.

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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
December 22, 2024

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