Job details

Dutch Speaking Client Support for Fitness Equipment - Greece

The House of Mercier is thrilled to invite you to join our enthusiastic team as a Dutch Speaking Client Support Representative for a leading fitness equipment brand in Greece! If you have a passion for health and wellness, and enjoy helping customers achieve their fitness goals, this is your chance to shine! In this role, you will engage with clients, providing them with exceptional support as they navigate their fitness journeys. Your fluency in Dutch will be essential as you connect with customers, ensuring they receive the personalized assistance they need to make the most of their fitness equipment.

Responsibilities

Engage with customers in Dutch via phone, email, and chat, addressing inquiries related to fitness equipment and services.
Provide knowledgeable advice on product usage, troubleshooting, and best practices for fitness success.
Resolve customer concerns with enthusiasm and empathy, ensuring a positive client experience.
Keep detailed records of customer interactions to ensure timely follow-ups and support.
Collaborate with teammates to share insights and improve customer service processes.
Stay updated on the latest fitness trends and equipment to deliver informed support.
Encourage customer feedback to foster continuous improvement and satisfaction.

Fluency in Dutch and English, both spoken and written.
Experience in customer support, ideally in the fitness or wellness industry.
Exceptional communication skills and a genuine passion for helping others.
Ability to handle multiple inquiries with grace and efficiency.
Familiarity with fitness equipment and related terminology is a plus.
Comfortable using CRM software and customer support tools.
A proactive, energetic personality that thrives in a fast-paced, remote environment.