Job details

Dutch Speaking Customer Service Financial Sector - Remote in Greece - job 2 of 2

The House of Mercier is thrilled to offer a fantastic opportunity for a Dutch Speaking Customer Service Representative in the financial sector, with the flexibility to work remotely from Greece. This role is ideal for individuals who are passionate about customer service and have a keen interest in financial products and services. As a vital part of our team, you will support Dutch-speaking clients, addressing their inquiries, assisting with account management, and ensuring an outstanding customer experience. Your linguistic abilities and dedication to high-quality service will play a crucial role in fostering client relationships and enhancing satisfaction.

Responsibilities

Provide exceptional customer service to Dutch-speaking clients via phone, email, and chat regarding financial services and products.
Assist clients with inquiries related to their accounts, transactions, and financial solutions.
Resolve customer issues promptly and effectively, ensuring their satisfaction.
Document all customer interactions accurately in the CRM system for future reference.
Collaborate with cross-functional teams to address complex customer inquiries and improve service delivery.
Stay updated on current financial products, services, and regulations to offer informed support.
Participate in ongoing training programs to enhance product knowledge and customer service skills.

Fluency in Dutch and English with excellent written and verbal communication skills.
Previous experience in customer service, preferably in the financial sector.
Strong problem-solving capabilities and customer-focused mindset.
Knowledge of financial products and services is a significant advantage.
Proficiency in using customer service and financial software tools.
Ability to work independently in a remote setting while maintaining productivity.
Positive attitude, a collaborative approach, and a desire for continuous learning.