German Speaking IT Representatives - Remote in Greece

The House of Mercier is hiring German Speaking IT Representatives to join our dynamic team remotely from Greece. This pivotal role involves providing outstanding technical support to our German-speaking clients, ensuring they have a seamless experience with our IT products and services.

Responsibilities

• Provide exceptional technical support to German-speaking customers through various channels (phone, email, chat).
• Troubleshoot and resolve issues related to hardware, software, and network configurations.
• Document customer interactions and solutions comprehensively in our support platform.
• Guide clients on best practices for effective utilization of our IT solutions.
• Collaborate with internal teams to escalate and address complex technical problems when necessary.
• Stay updated on product enhancements and industry trends to optimize customer support.
• Participate in regular training sessions to expand your technical and customer service skills.

• Fluency in German and English (both written and spoken) is essential.
• Prior experience in IT support or customer service is preferred.
• Strong problem-solving and analytical abilities.
• Excellent communication skills with a commitment to customer satisfaction.
• Familiarity with IT support software and ticketing systems is an advantage.
• Ability to work autonomously in a remote environment.
• Willingness to learn and adapt to new technologies as required.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....