German Speaking Travel Services Advisor - Athens (Remote in Greece)

As a German Speaking Travel Services Advisor at The House of Mercier, your primary responsibilities include offering exceptional support to German-speaking clients, managing travel bookings such as flights and accommodations, and responding to queries through various communication channels. Staying updated on travel trends and contributing to the creation of tailored travel resources will also be part of your day-to-day activities.

To qualify for the German Speaking Travel Services Advisor role at The House of Mercier, you need to be fluent in both German and English, with additional languages being a plus. Previous experience in travel services or customer support is advantageous, alongside strong communication skills and problem-solving abilities. Familiarity with CRM systems and travel booking platforms is also beneficial.

Working as a German Speaking Travel Services Advisor at The House of Mercier in Greece offers numerous benefits, including a good monthly salary, two extra salaries per year, private health insurance, training and development opportunities, and a fully paid relocation package. You will enjoy working remotely from a picturesque location while being part of a dynamic team.

The House of Mercier is committed to supporting its employees in the German Speaking Travel Services Advisor role through comprehensive training and development programs, as well as encouraging frequent collaboration among team members to foster a supportive working environment. Employees receive performance bonuses and a fully paid relocation package, ensuring a smooth transition and rewarding experience.

The work environment for a German Speaking Travel Services Advisor at The House of Mercier is engaging and flexible. You'll work remotely from the beautiful backdrop of Greece, allowing for a perfect work-life balance. The team is passionate about travel, committed to delivering excellent customer service, and enjoys collaborating to enhance the overall travel experience for clients.

When faced with a difficult customer interaction, I would first listen to the client’s concerns without interruption, showing empathy and understanding. I would then ask clarifying questions to get to the heart of the issue. Providing a calm and efficient solution, while keeping the customer informed, is key to turning a negative experience into a positive one.

In my previous roles, I utilized various travel booking systems to manage reservations, process payments, and create itineraries. Familiarity with these tools allows me to efficiently handle bookings and ensures accuracy in coordinating travel arrangements for clients.

To stay current on travel trends, I regularly follow industry blogs, subscribe to travel newsletters, and participate in webinars or industry conferences. Networking with other travel professionals is also a valuable way to exchange insights and keep my knowledge fresh.

I prioritize tasks by assessing deadlines and client needs, often using a task management system to keep everything organized. I focus on urgent requests first while ensuring regular communication with clients about their bookings to manage their expectations.

I love helping clients create unforgettable travel experiences. The satisfaction I derive from contributing to someone’s dream vacation is incredibly rewarding. Additionally, I enjoy the variety of tasks and the opportunity to learn about new destinations constantly.

During peak travel seasons, I manage stress by maintaining a well-organized schedule, setting realistic goals, and taking short breaks to recharge. Communicating with my team and supporting each other also helps alleviate stress and ensure we provide the best service possible to our clients.

There was a situation where a client faced unexpected travel changes due to a flight cancellation. I researched alternative routes that would accommodate their preferences and remained in contact with them throughout the process, which led to a smooth transition for their travel plans. This personal touch made a significant difference.

In addition to being fluent in German and English, I also speak conversational French. These language skills allow me to connect with a broader client base and assist clients speaking multiple languages, enhancing their experience with our services.

To ensure accuracy, I double-check all travel bookings and confirmations before finalizing arrangements. Utilizing checklists and systematic approaches to data entry helps minimize errors while maintaining accountability for every step in the process.

My motivation comes from my passion for travel and the joy I find in helping others explore new places. Knowing that I contribute to creating cherished memories for clients gives me a sense of purpose and satisfaction in my work.